Business Analyst at DHL

 About the role Key duties and responsibilities

• Gather, analyze, and interpret large datasets related to transportation operations, identifying trends, patterns, and areas for improvement.
• Develop and maintain comprehensive reports and dashboards to communicate key performance indicators (KPIs) to stakeholders.
• Collaborate with cross-functional teams to understand business processes and workflows within the transport logistics domain.
• Propose and implement process improvements to enhance efficiency, reduce costs, and optimize resource utilization.
• Work closely with IT teams to assess, recommend, and implement technology solutions that align with business objectives.
• Provide insights into the integration of advanced technologies such as Transportation Management Systems (TMS) or route optimization tools.
• Utilize historical data and industry trends to develop accurate demand forecasts for transportation services.
• Collaborate with demand planning teams to ensure alignment between transportation capacity and business requirements.
• Provide actionable insights to management for data-driven decision-making.
• Engage with stakeholders to gather and document business requirements for system enhancements or new technological implementations.
• Define, track, and analyze key performance indicators to evaluate the effectiveness of transportation operations.
• Ensure a clear understanding of user needs and expectations to inform IT development.

About you

• Bachelor’s degree in business administration.
• Master’s degree is a plus.
• Proven experience in the logistics field and its dynamics.
• Proven experience (3 years) in business analysis, preferably within the transport logistics industry.
• 3-5 years in Transport /logistics/FMCG environment.
• IT literate (Advanced Microsoft Office)
• Well-organized individual and results-oriented.
• Experience in SAP, ERP, Oracle, TRM, and technical aptitude for new business developments.

What we offer

• Extensive learning and development opportunities
• Comprehensive health insurance - Inpatient / Outpatient / Dental / Optical
• Tools for the assigned tasks and results delivery