Business Analyst at Standard Bank Group

JOB PURPOSE

Provide leadership support to the Bank in reviewing its processes to identify critical areas for automation, prioritising and consolidating initiatives into deliverables and managing delivery of the initiatives.

KEY RESPONSIBILITES

1. Conduct interviews and/ or surveys with business process owners and customers to define the priority list of business processes that should be automated or simplified.
2. Contribute to the development of business cases for process re-engineering that will require direct expense or formal projects to be launched by providing a view on the effort that will be required and the types of resources that will be needed.
3. Identify patterns in the processes earmarked for automation and package/ consolidate them into automation projects/ initiatives
4. Review existing initiatives and other systems and tools in the Banks to ensure existing or technology under development are applied in all areas of the Bank where they are applicable and in cases where minor adjustments are required, these are scoped for resolution in the existing systems/ systems under development
5. Engage with the Business users and other stakeholders to set up feature teams for the execution of automated solutions
6. Develop a documented execution strategy for the initiatives and review the strategy regularly in accordance with the agile methodology
7. Engage and provide guidance to external contractors or consultants that are contracted to do process design work on the process standards, tools and methods used in the bank. On request, perform quality assurance on their process documentation.
8. Engage with risk and compliance teams to review the new processes from a control and compliance perspective.
9. Track, monitor and document progress of all the initiatives to ensure they are executed in line with the delivery strategy
10. Liaise with finance teams to ensure accurate projects cost codes are maintained for all the initiatives and the total cost of the projects is maintained accurately
11. Perform quality checks throughout the automation process cycle; from initiation, implementation and post implementation
12. Develop post implementation benefits monitoring tools and liaise with Business Owners and finance to ensure up to date data is captured post implementation review is performed.

QUALIFICATIONS

1. First Degree in business or IT related studies
2. Recognised process automation / change management certifications will be an added advantage
3. Substantial experience in processes automation in the Banking industry