Business Development Officer, Broker at Liberty Life

Job Summary

• The role holder will be responsible for enabling the fulfilment of clients’ needs through product understanding and driving sales within the broker channel on business acquisition opportunities

Key Responsibilities

• To ensure a culture of effective and efficient service delivery to customers within the team to ensure customer retention and satisfaction.
• Generate and convert business opportunities to achieve the productions targets allocated
• Expand distribution network for broker channel through recruitment and revamp of dormant brokers
• Distribute , negotiate and close business deals within the company quality business guidelines to increase market share.
• To support the business development team in preparing tender documents to enhance business acquisition and meet organizational growth objectives.
• Effective records management of brokers and agents
• To maintain and promote effective internal and external stakeholder relationships.
• To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives.
• To gather market intelligence, to issue quotes and make sure they are competitive and to follow up prospects for closure.
• Assist in the travel and direct sections of business development
• Provide accurate and competitive quotations for all the products lines and ensure they are delivered promptly to brokers and prospective clients.
• Liaise with the relevant internal departments to ensure customer instructions are executed within the set timelines and enhance the levels of customer service in the department
• Liaise with the Bancassurance team to ensure achievement of the corporate sales targets.
• Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
• Actively monitor customer preference to determine focus of sales effort.
• Exploit synergy with other Group companies to grow business
• Build excellent work relationships with the internal team, marketing staff, and staff in other departments to increase sales opportunities and thereby maximize revenue for their organization Help manage existing clients and ensure they stay satisfied and positive by offering solutions and services that meet or predict the clients’ future needs to ensure business retention
• Implement the Treat Customers Fairly (TCF) guidelines in Sales and Distribution
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• Bachelor’s Degree in Insurance, Marketing or other business related discipline
• Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)

Experience

• Minimum 3 years’ experience in Business Development in the insurance Industry

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance regulatory requirements
• Insurance product knowledge
• Stakeholder management skills
• Knowledge of underwriting and claims processes, procedures and concepts
• Understanding of business acquisition processes
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks
• Relating and networking
• Analyzing
• Working with people
• Applying expertise and technology
• Learning and researching
• Presenting and communicating information
• Adhering to principles and values
• Achieving personal work goals and objectives