Computer Laboratory Technologist at United States International University - USIU Africa

Job summary:

Reporting to the Chair of Department. Teaching Lab Technologists are mainly responsible for the smooth running of teaching labs and ensuring users (faculty and students) get maximum benefits from resources available therein..

Key Responsibilities/Tasks/Duties:

Specific tasks and job duties of this position include:

• Supporting and advising students and faculty on the appropriate use of IT resources in the Labs in order to provide a positive learning experience
• Enforcing safe practices and maintaining security of all hardware, network and data held and accessed, in compliance with the university’s ICT policies
• Planning and undertaking scheduled maintenance upgrades, cleaning of computers and audio visual equipment
• Prepare Lab schedule and time allocation for computer labs
• Analyzing and recovering system when malfunction occurs
• Supporting the roll-out of new instructional software and applications
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time
• Obtaining replacement on fixtures or fittings
• Identifying possible ICT requirements and solutions
• Maintain a complete and up-to-date inventory and asset register of all SST computers, servers, consumables, networking equipment and the relevant software accompanying them used for instructional purposes
• Coordinates and schedules work with vendor service providers in consultation with Chair of Department
• In consultation with faculty develop lab manuals for lab based courses
• Providing periodic reports relevant for monitoring and evaluation
• Attending meetings and facilitating training sessions where relevant
• Maintain compliance with all USIU-A policies and procedures
• Perform related duties as assigned by supervisor

Minimum Qualifications /Educational/Professional Experience:

• Bachelor degree qualification in IT or related field with relevant professional certifications i.e. Cisco, Microsoft, Linux, IT Security and Software Development.

Personal Attributes & Competencies:

• Confidentiality and integrity;
• Team player with excellent interpersonal skills;
• Relationship builder & effective negotiator;
• Good Communication skills;
• Self motivated;
• Attention to detail;
• Adaptability and reliability;
• Ability to prioritize workload;