Medical Services Lead at Interlink Management and Development Consultants

Job Purpose

• The jobholder is responsible for providing clinical Leadership through establishment, implementation and maintenance of high patient care standards and ensuring that clinical  practices align with current medical guidelines, best practices and AGC Tenwek Hospital policies. It oversees the activities of the medical units.

Key Responsibilities/ Duties / Tasks

• Identify and facilitate development and implementation of healthcare services and programs that meet the needs of the community and align with the Hospitals strategic goals.
• Collaboratively participate in long term strategic planning for medical services to enhance the hospitals growth and sustainability.
• Develop and implement clinical protocols, pathways and policies to enhance patient outcomes and operational efficiency.
• Responsible for Quality Assurance and Improvement through monitoring and evaluation of key quality metrics to indicate performance as well as leading initiatives for continuous quality improvement in quality of patient care and patient safety.
• Lead in conducting morbidity and mortality reviews, root cause analysis and performance improvement plans to facilitate continuous Improvement:
• Ensuring all clinical and nursing operations are in compliance with the relevant healthcare regulations and standards.
• Provide administrative oversight for budget management and resource allocation to ensure optimal utilization and efficiency.
• Ensure that accurate and complete medical records are maintained, complying with legal and hospital requirements.
• Engage with the community to promote public health initiatives, education and preventive care programs whether regular, ad hoc and emergency.
• Communicate effectively with internal and external stakeholders, including patients, families, staff and the broader community.
• Oversee risk management programs to programs to identify and mitigate potential legal and clinical risks.
• Oversee the implementation and utilization of health information systems (e.g Electronic Health Records) to improve patient care and operational efficiency.
• Foster effective collaboration between medical units and other organizational units to ensure cohesive and integrated patient care.
• Develop and maintain partnerships with other healthcare providers, academic institutions and professional organizations to enhance service offering and professional development opportunities.
• Facilitate implementation of the work plans for the following corporate initiatives in the Directorate: Nursing, Medical, Medical Education and others relevant sections.
• Oversee the Development and implementation of the several works plans and budget that report directly to Medical services.
• Perform other duties as might be assigned relevant to the role from time to time.

Job Dimensions:

Role makes:

• Managerial decisions – on day-to-day planning and use of resources
• Analytical decisions - reviewing and interpreting data and information and options to inform decision-making and the execution of responsibilities
• Operational decisions – for day-to-day work tasks

Job Competencies (Skills Job Knowledge, Experience and Attributes).

Academic qualifications

• A bachelor’s degree in healthcare administration, Nursing, Medicine, or a related field. A master’s degree in healthcare administration (MHA), Public Health (MPH), Business Administration (MBA), or a related clinical field is preferred.
• Professional Qualifications (Special training or Professional certification).
• Relevant certifications such as those offered by the Kenya Medical Association (KMA), Nursing Council of Kenya (NCK), or Pharmacy and Poisons Board (PPB).
• Clinical certifications in relevant fields (e.g., Registered Nurse, Pharmacist, Medical Officer) are beneficial.

Professional Membership/Licensing requirements

• Registration Certificate by the Kenya Medical Practitioners and Dentists Council; or any relevant certification professional body with Valid practicing license
• Professional Specialization (if applicable)
• Professional Sub-specialization or Fellowship (if applicable)

Work Experience

Healthcare Management

• Minimum of 5-7 years of progressive experience in healthcare management within Kenya, with at least 3 years in a leadership role within a hospital or clinical services setting.

Clinical Services Oversight:

• Demonstrated experience overseeing various clinical services, including pharmacy, diagnostics, ancillary services, critical care, endoscopy, surgical services, and Central Sterile Supply Department (CSSD).

Operational Management:

• Strong background in managing healthcare operations, including budgeting, staffing, and resource allocation, within the Kenyan healthcare system.

Regulatory Knowledge:

• In-depth understanding of Kenyan healthcare regulations, accreditation standards, and compliance requirements relevant to clinical services.

Quality and Performance Improvement:

• Experience with quality improvement initiatives, patient safety, and performance metrics in clinical settings.

Interdisciplinary Collaboration:

• Proven ability to work collaboratively with medical staff, nursing, and other clinical and non-clinical departments.

Functional Skills, Behavioural Competencies/Attributes:

• Proven experience in clinical services and healthcare management, including strategic planning, budgeting, and resource allocation
• Demonstrable aptitude in decision-making and problem-solving
• Working knowledge of data analysis, business intelligence and performance/operation metrics and their synthesis into actionable information
• Working knowledge of relevant statutory legislation and regulations
• Ability to work and effectively communicate with senior-level of management
• Solid sense of confidentiality and discretion
• Self-directed, adaptability to shifting priorities, and navigating ambiguous situations.
• Excellent interpersonal and team management skills
• Excellent written and verbal communication skills
• Outstanding organizational and leadership abilities
• Active listening, and presentation skills; ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
• Good computer literacy - Proficiency in MS Word, Excel, and PowerPoint and Outlook
• Servant leadership with passion for God and for the wellbeing of mankind while driving positive social impact and transformational change in the community.
• Pleasant personality with a positive approach and attitude; high level of interpersonal skills
• Self-motivated, having a strong work ethic and able to work under minimal supervision.