Consultant - Social Protection at World Food Programme (WFP)

JOB PURPOSE

The aim of the consultancy is to develop institutional standards that are robust enough to support development and evolution of social protection management information systems and specifically enhanced single registries and other related MISs. These standards, informed by best practices and lessons learnt, will be applicable and used in different country contexts. The objective of the assignment is to develop  Best Practices and lessons learnt documentation, convert them into online and where applicable interactive content and then upload this content onto the MLSP’s Knowledge Management System (KMS) for access by both stakeholders within the Kenyan context and other country contexts.

KEY ACCOUNTABILITIES (not all-inclusive)

A break-down of the objectives is provided below:

•  Carry out qualitative study of the experiences and learning from key stakeholders involved in the ESR development and implementation process.
• Review, analyse experiences, consolidate and document findings into best practices and lessons learnt that are easily accessible.
• Facilitate a validation process of the standards / SOPs with a small group of representatives from Key stakeholders drawn from the government and non-government agencies.
• Convert the standards / SOPs into online and interactive content where possible and upload onto the MLSP KMS.

STANDARD MINIMUM QUALIFICATIONS

• MSc/MA in Information systems, computer science or information technology or related fields. Bachelor’s degree in the above fields with additional 3 - 5 years’ experience.
• 5 - 8 years of professional experience in analysis of information systems, process management and process orchestration and the entire business process lifecycle from mapping to elicitation and improvement. Extensive knowledge of database systems and network architecture is a plus.
• Knowledge of different methodologies that can be used to develop user experiences and learnings. These methodologies may include design thinking approaches.

4Ps CORE ORGANISATIONAL CAPABILITIES

FUNCTIONAL CAPABILITIES

• Excellent written and oral communication and technical writing skills.
• Demonstrated experience in technical writing.
• Sound understanding of government machinery and operations in order to meet the needs of the MLSP and an ability to meet realistic expectations.
• Sound understanding and knowledge of standard project management tools and techniques to schedule, plan and correct project performance.
• Sound understanding and knowledge of the stakeholders involved in Social Protection intervention and strategies to inform development of SOPs.

OTHER SPECIFIC JOB REQUIREMENTS

• Sound understanding and practice in business process documentation and generation of online content.
• Excellent critical reasoning, quantitative and qualitative analysis skills.
• Strong environmental scanning, analysis and interpretive skills.
• Strong negotiating and persuasive presentation skills.
• Proficiency and experience at working with multidisciplinary teams and cultivating strategic alliances with local and international actors.
• Proven ability and experience in leading and facilitating validation workshop.
• Excellent communication skills for discussing issues and extracting learnings with all manner of persons

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Knowledge of different methodologies that can be used to develop user experiences and learnings. 
• The consultant should be able to handle multiple tasks under pressure, work independently and have excellent interpersonal skills and proven ability to work with multiple stakeholders.