Credit Controller at Parapet Cleaning Services

Primary Purpose of Role

• Reporting to the Head of Finance, The Credit Controller will proactively manage the company’s debtors accounts so as to maximise on collections in accordance with the company’s credit policy. He/She will implement the company’s strategy for timely payments and DSO, process incoming funds, reconcile invoices, resolve account queries and manage debt recovery and act as the lead coordinator for all debt related activities within the company.

Key Accountabilities

• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
• Making follow ups on debts in order to meet the set weekly, monthly and year to date collection targets.
• Reconciling accounts that have been escalated from the AR team
• Monitoring debtor balances to ensure a reduction in DSO
• Ensuring credit and collection policies and procedures are followed within the company
• Liaising with customers, as well as internal personnel including the sales team
• Generating list of non-payers for stop order on services.
• Liaising with external debt collection agencies to chase after difficult debtors
• Recommending listing of bad debts with Credit Reference Bureau, and the delisting of payers
• Acknowledging receipt of customer debt related complaints and attending to the same
• Attending to customer inquiry calls and queries.
• Reconciliation of disputed invoices.
• Reconciliation of customer accounts so as to maintain an up to date ledger.
• Ensuring credit policy is followed by all account holders
• Ensure all invoices and support documentation are dispatched in good time to the clients from the billing department, in liaison with the accountants
• Resolve any disputes or complaints from clients to ensure a good business relationship
• Daily reconciliation of debtor’s accounts
• Ensure that account statements are sent to customers regularly
• Verify balance of account receivables to ensure all figures are accurate on the ledger
• Develop, implement and periodically update the credit control policy in consultation with other stakeholders
• Producing reports on debts and collections as and when required.
• Taking a proactive role in managing and collecting debts of company debtors
• Evaluating new credit requests and reviewing customers’ credit rankings with banks
• Setting up of terms and conditions of credit
• Following up payments as needed
• Negotiating re-payment plans
• Preparation of statements, client status reports and all relevant information as required
• Managing sales ledger
• Providing administrative support to the team
• Perform any other duties as may be assigned by the supervisor from time to time

Key Performance Indicators

• Over 95% attainment of debt collection target on weekly, monthly and year to date.
• Reduction of DSO to less than 30 days
• 100 % resolution of customer accounts problems
• Produce weekly report on the status of allocated accounts ledger

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE

• Outstanding attention to detail with an ability to reconcile complex accounts
• Accurate, efficient and organised with the ability to prioritise tasks as needed
• Knowledge and experience of Microsoft Office and accountancy software
• Ability to maintain strong relationships with external clients and internal colleagues
• Professional, confident and diplomatic when liaising with others
• Must be of a highly persuasive, positive nature
• Very strong interpersonal skills
• Multi-tasker who works effectively and efficiently under pressure and meets deadlines
• Self-driven and Results Oriented
• Good numeracy skills.
• Confidence and the ability to place pressure tactfully on individuals and companies who owe money
• Excellent communication skills
• High integrity with ability to maintain strict confidentiality Good planning skills