Customer Care Assistant - 2 Posts at Kenya Forest Service (KFS)

Job Description

CUSTOMER CARE ASSISTANT - REF KFS/CCA/2024 - KFS GRADE 11 - (2) POSITIONS
Entry Requirements :

• Certificate in public relations and customer care, hospitality management customer service from a recognized institution
• Proficiency in Computer applications
• Fulfils the requirements of chapter 6 of the constitution

Key Competencies and skills

• Good Communication Skills
• Basic IT literacy
• Organization skills
• Fluency in English language
• Interpersonal skills

 An officer at this level shall report to a senior officer

Duties and responsibilities

• Record and confirm appointments.
• Record visitor’s personal details.
• Sort officials and invited guests name tags.
• Keep custody of visitors’ identification documents.
• Receive, direct and guide visitors to designated areas and offices.
• Issuing visitors passes and badges.
• Track visitors’ movements.
• Make seating arrangements
• Tag VIP seats during corporate functions.
• Mentoring and coaching
• Promote public values and principles