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BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...
Job description
About the role.
BURN is looking for an exceptional, efficient customer care representative – casual, to fill a parttime role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for conducting customer surveys’, data entry and analysis using Excel, maintaining customer database, identifying areas of improvement, and finding solutions.
Duties and Responsibilities.
Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:
Maintain Customer Database & SMS platform.
Requirements (E – essential, D – desirable):
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