Job Opportunities at BURN

Job description

1. You will require: Minimum of 15 years experience managing an Engineering organization. Preferably experience in manual assembly operations, metal stamping and forming, and managing tool room operations. Must have experience in launching new products. Must be detail oriented, but also have a demonstrated background in speed of execution in supporting new markets expansion, NPI, and new manufacturing process implementations. Will work closely with NPD and M&S as part of cross functional teams.
2. You will manage: Initially: a team of 2-3 manufacturing engineers, and 2 manufacturing engineering technicians.  In the second stage: additional manufacturing engineers will be brought in as the company increases in size, and other facilities will be brought on board. In third stage, you will take responsibility for maintenance and the tool room. 

Your responsibilities:

1. NPI project management as part of cross functional team (NPD).
2. Fixtures and Jigs for assembly lines.
3. Production Line Layout.
4. Facility Layout.
5. Process Flows.
6. Process development.
7. Capacity Models and Utilization Models.
8. Specification and procurement of production equipment.
9. Line Balancing, headcount reduction, time studies.
10. Costing of Assembly Processes. Will coordinate with supply chain for full product pricing using existing ERP system.
11. Continuous Improvement action reducing costs.
12. Work instructions.
13. Standard Operating Procedures related to Engineering activities.
14. Can grow into a global responsibility role when multiple facilities come online.

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Job description

Your Your Previous Experience: Minimum of 3-5 years’ experience managing an Engineering organization. Preferably experience in manual assembly operations, metal stamping and forming, and designing tools for use by factory production. Must have very strong knowledge in mechanical CAD design (2D required, 3D helpful). Must have analytical and problem-solving skills, using statistical methods, direct input from production (Gemba), and be extremely hands on. Must be able to personally implement engineering concepts on the production floor (very important).

Your Team: Initially this role has no direct reports. In the second stage there will be manufacturing engineering technicians will reporting into this position.

Your responsibilities: You will be a key member of NPI cross functional team (NPD – M&S)

1. Design and project management of fixtures and Jigs for assembly lines.
2. Production Line Layout.
3. Facility Layout – in conjunction with support from Head of Manufacturing and the COO.
4. Process Flows
5. Process development – project based, with support of Head of Engineering.
6. Capacity Models and Utilization Models
7. Line Balancing, headcount reduction, time studies
8. Costing of Assembly Processes – with support of Head of Engineering and the COO. Will coordinate with supply chain for full product pricing using existing ERP system.
9. Continuous Improvement action reducing costs.
10. Work instructions.
11. Standard Operating Procedures related to Engineering activities.

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About the Role:

BURN is looking for a strategic New Markets Expansion Officer to support its fast-growing expansion efforts across Sub-Saharan Africa. The successful candidate will be required to travel (40%) to support the setting up of commercial/carbon operations, as well as scale up existing operations in the expansion markets.

Primary Duties and Responsibilities:

(In order of priority/importance)

1. Expansion Strategy: Maintain BURN’s new market scoping process, including spearheading comprehensive market assessments, liaising with industry stakeholders, sending sample products to new markets, and designing route-to-market strategies. Develop reports and recommendations for the Senior Management team on new market opportunities that align with BURN’s expansion, carbon, and new product offering strategies.
2. New Market Entry/Scale Up: Assist with the planning and implementation of entry into new markets, including supporting setting up commercial/carbon operations, as well as scaling up existing operations in collaboration with local country teams. This will include travel to BURN’s expansion markets.
3. Reporting: Produce analytical reports on the development of new market entry initiatives and performance of BURN’s existing markets, including analyzing and reporting on key sales, marketing, distribution, and carbon registration metrics.
4. Collaboration: Be an organizer and go-between with BURN’s New Product Development, Carbon, Business Intelligence, Market Research, and Senior Management teams for tracking and reporting on Expansion project execution.

Secondary Duties and Responsibilities:

(In order of priority/importance)

1. Market Research: Manage specific desktop research assignments to support new market assessment, scoping initiatives and new product testing across BURN.
2. Special Projects: Carrying out specific tasks, as defined by the Expansion Manager, falling outside the scope of existing Expansion staff.
3. Expansion Admin: Assist BURNs Expansion team on specific order management, ERP, finance, HR and procurement tasks.

Skills and Experience

Essential

1. 1+ years’ experience working on market scoping/assessments exercises and designing route-to-market plans, preferably for markets within sub-Saharan Africa.
2. 1+ years’ new business development and account management experience, with a proven record in successfully identifying and developing B2B distribution partnerships.
3. Excellent written and verbal communication skills in English and French.
4. Excellent project management skills.
5. Strong analytic/number-crunching background, supported by excellent graphical presentation skills
6. Excellent desktop research and networking skills
7. Enthusiastic, proactive, organized, creative, a desire to ‘sell for good’ and a willingness to get your ‘hands dirty’.
8. MBA or Bachelor’s degree.

Skills and Experience

Desired:

1. Experience managing primary and secondary market research projects.
2. Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.
3. Experience managing sales teams.
4. Experience with travel within Sub-Saharan Africa, most notably West Africa.

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Job description
About the Role:

BURN is looking to hire a highly analytical Data Scientist to utilize data mining techniques and tools to turn data from multiple sources to valuable insights for the benefit of the organization. Key responsibilities will span across the entire data value chain from locating and assembling data, building datasets for analysis, implementing and interpreting mathematical and statistical procedures and creating final presentations, reports, and graphics. The successful candidate will work closely with the Manager and Business Intelligence team to deliver to all stakeholder expectations, including internal customers such as commercial, new product development, expansion and externals like investors, funding partners and auditors.

Duties and Responsibilities

1. Data management: Work with big data/large data sets, manage and manipulate them through data programming and scripting tools like Python, R, MS Excel VBA et al.
2. BI reporting: Develop BI reports, dashboards, and data models with the help of BI tools and MS-365 products and present consequent reports to management.
3. Review and validate homegrown data as it is collected and from various sources, create, discover, and implement new data analysis, visualization, and processing programs.
4. Work closely with all departments that generate and consume homegrown data including after sales, market research, commercial, carbon, expansion and new product development to validate data sources and deliver quality data output that is usable for strategic decision making.
5. Develop data management protocols working alone or partnering with other programmers and other relevant internal stakeholders, aid in the design, development and implementation of new programs and application for managing big data.
6. Design and implement projects data-needs solutions, review project data needs and recommend designs, implement them and work to continually improve them.
7. Process, clean, and verify the integrity of data used for analysis and reporting.
8. Create automated anomaly detection systems and constant tracking of its performance.
9. Work closely with data systems suppliers to maintain expected standards of data integrity for all data related projects.
10. Cooperate with IT department to deploy software and hardware upgrades that make it possible to leverage big data.
11. Monitor critical analytics and metrics results and communicate the same effectively and in a timely manner to user departments and any other external stakeholders.
12. Data warehouse system: Deployment of data to the data warehouse systems.
13. Machine learning: design, develop, and maintain machine learning algorithms that would enhance and improve the data handling environment in the organization.

Skills  and Experience

1. At least 2 to 3 years’ experience in a BI or data science environment.
2. Have at least a degree in Applied Statistics/ Mathematics/ Actuarial Science/ Data Science/ Economics and Statistics.
3. Experience in machine learning algorithms.
4. Proficiency with at least one programming language for data science for example R, Python, SAS, MS Excel etc.
5. Proficiency in database management and query languages e.g., SQL, MySQL as well as data warehouse set up & management.
6. Experience in cross-department functioning and reporting/presentation to c-suite and senior management.
7. Experience and skills in working with AWS cloud computing for database management, data visualization and analytics using such tools like S3, Quicksight, Kinesis etc will be an added advantage.
    

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Job description
About the role.

BURN is seeking to hire an NPI Technician to assist in carrying out the required-on floor machining, prototyping, and testing activities related to the NPI tools, jigs, and fixtures. She/he will work closely with the NPI team on the implementation of new layouts, new processes, and different engineering projects. The candidate will also support the NPI team on the new product launch activities.

Duties & Responsibilities:

1. Carry out the required-on floor machining, prototyping, and testing activities related to the NPI tools, jigs, and fixtures.
2. Support the NPI team on the new product launch activities.
3. Support the NPI team on scheduling the on-floor activities and following up on external suppliers.
4. Participate in tooling design for machining and design for assembly discussions.
5. Review jigs, fixtures, and tools designs and prepare the designs for ease of machining. (Ability to generate the CNC machining tool path and G-Codes is plus).
6. Keep track of the tooling materials WIP.
7. Support the NPI team on the implementation of new layouts, new processes, and different engineering projects.
8. Always act as a positive representative of the company and consider environmental implications in the factory.

Required skills:

1. At least 5 years of experience in sheet metal industries and/or tool making.
2. Ability to operate at least two of the following machines: Laser cutting machines, Waterjet machines, CNC milling, Vertical milling, and lathe. (Knowledge of welding is a plus).
3. Ability to use at least one 3D modelling and CAD software. (Solid works is preferred).
4. Very good understanding of the CNC machining and CNC programing.
5. Ability to follow and understand shop drawings
6. Very good hands-on skills and ability to use the workshop hand tools.
7. Good Microsoft office skills.
8. Well organized, Open minded, eager to learn and willing grow.

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Job description
About the role

BURN is looking to hire a dedicated Recruitment Officer to support the Recruitment Team in all recruitment processes. The successful candidate must have previous experience in full cycle recruitment, multitasking and handling several roles at a time. The ideal candidate must have worked on entry level to senior management level roles and must have experience with online interviews and reporting.

Roles & Responsibilities:

1. Supporting the recruiting team with administrative duties.
2. Scheduling interviews and balancing calendars for hiring managers and candidates.
3. Carrying out initial applicant screening.
4. Sourcing and Shortlisting candidates for the various open roles.
5. Sending regrets to unsuccessful candidates.
6. Carrying out reference checks for candidates prior to offer letters being sent out.
7. Processing background checks to verify applicant information and ensuring that the minimum hiring requirements are met.
8. Use internal and external systems to advertise job vacancies as appropriate.
9. Ensure compliance with employment and data protection related legal requirements.
10. Assist other managers to process job applications and respond to queries.
11. Organize and take part in interview procedures as required.
12. Assist with new hire onboarding (e.g., preparing documents, coordinating orientation agendas).
13. Assisting the Recruitment team with other duties.

Skills and Experience

1. 2 to 4 years proven experience as Recruitment Officer or another recruiting-related role.
2. Bachelor’s degree in HR or related field.
3. Experience using recruiting software and social networks for recruiting.
4. Ability to work independently and as part of a team.
5. Familiarity with hiring practices and stages (screening, interview, assessment, onboarding).
6. Attention to detail.
7. Excellent Communication skills in both written and spoken English.
8. Excellent research skills.
9. Strong decision-making skills.

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Job description
About the role

BURN is looking for a Head of Engineering whose overall responsibility will be to bring new products through the product development process and launch them into the factory, including design, testing, engineering, process development, and developing/launching new production lines. 

Duties and Responsibilities  

1. Overall responsibility for launching new products in the factory, including timelines, budgets, and risk analysis in addition to technical aspects. 
2. Detailed design of new products, including process development, equipment selection, design for manufacturability, durability testing, material selection, etc.  
3. Design and produce production, assembly, and QC tooling as well as custom factory equipment. 
4. Oversee initial production of new products. 
5. Team management of engineers, testing lab, and workshop. Work closely with designers, market research, factory management, quality control. 
6. Develop SOP’s, WI, specs, tolerances, QA processes and procedures.  
7. Create and adhere to budgets and timelines.  
8. Support the factory, including troubleshooting, root cause analysis, equipment startup, and continuous improvement.  

Desired experience

1. Sheet metal punching and forming.
2. General machine shop knowledge, including CNC equipment.  
3. Must have launched at least 1 production line.
4. Must have developed and launched at least 1 consumer product.
5. Jig and fixture design.
6. Experience with tool/die or molds.  
7. Working knowledge of materials, specifically metals and plastics. 
8. Basic knowledge and troubleshooting of mechanical, electrical and hydraulic systems. 

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Job description
About the role:

BURN is looking for a Financial Modelling Specialist who will work with the Senior Management and the Finance Team to analyse the organisations revenues and expenses and give a forecast of the numbers to guide the Senior Management team on spending decisions in the future. The core focus of the role will be to create complex financial models to ensure the business is maximizing returns and opportunities.

Duties and responsibilities: 

1. Create and develop complex financial models to support the BURN group in maximizing opportunities
2. Maintain and improve the corporate financial model and other financial models in cooperation with the CFO and department heads
3. Support modelling in other departments  
4. Incorporate other financial models to understand their impact on corporate financial model  
5. Identify and research variances
6. Create and analyze different financial scenarios  
7. Active role in the budgeting process
8. Carry out monthly and quarterly forecasting
9. Other ad hoc analysis

Requirements  

1. Exceptional Knowledge of Excel and/or other modeling tools
2. Knowledge of Microsoft NAV ERP
3. 5 years’ experience in Financial Modeling in an international environment 

Education Background  

1. Bachelor's degree in Finance 
2. A Master's degree in Finance and/or CFA would be an added advantage

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Job description
About the Role

The Product Manager - Cooking Appliances position presents an exciting opportunity to roll out an innovative new cooking product into the market. This role will work in collaboration with the Head of Product and play an active role in all product-related matters. This includes, but is not limited to product innovation, product design, product development, and project management.

BURN has been developing, testing, and bringing to market new cooking products for 10+ years in Kenya. The successful candidate will have the opportunity to join a growing organization and contribute to a fast-moving company committed to improving economic, environmental, and social outcomes in East Africa.

We offer a role with significant responsibility:

Specific roles and responsibilities may change as the position, and the company, and the product, evolve. This is a flexible and demanding post with numerous associated responsibilities. The key areas identified are:

Roles & Responsibilities

1. Work closely with market research department to understand user needs, define product vision, and advocate for the voice of the customer throughout the product lifecycle.
2. Use information from customers provided by market research ensure products developed incorporate these ideas.
3. Manage the product to achieve goals and achieve planned launch timelines.
4. Work closely with the engineering team during the development cycle to make judgment calls as engineering constraints arise.
5. Manage supplier communication contracting and integration of results into the existing system and team.
6. Improve the currently available solutions from a UI/UX and technical perspective
7. Assisting Senior Management Team in developing a comprehensive product road map that illustrates both, long term horizons as well more immediate product goals. 
8. Ensuring that this road map is coordinated with commercial strategy as it pertains to expanding markets, partnerships, and impact sectors. 
9. Acting as a launching agent, to make sure the selected projects get launched into R&D 
10. Working closely with CCO to evaluate new market potential and prioritize product development efforts accordingly.  
11. Ensure we are solving the right problems by sourcing input from multiple channels and analyzing effectively to drive maximum impact. 
12. Collect ideas for new products and major variants throughout the organization and beyond. 
13. Ensure there is always a buffer of pre-evaluated and prioritized ideas waiting for capacity in the R&D team (between gate 0 and 1) 
14. Performing and coordinating market research activities to identify to new product potential in existing, new, and untapped markets (includes user research, competitive analysis, etc.) 
15. Product and Project scoping 
16. Continuing to implement product development process in NPD as new products launch throughout 2021. 
17. Serving as a bridge between key NPD, Finance, and Commercial business functions.
18. Organizing multiple decision and evaluation criteria/timelines such as: best market entry time, intellectual property strategy in new markets/new products, product-market fit, regulatory environment of new markets impacting product development, size of opportunities, etc. 

Skills and experience

1. You bring to the table: 3-5 years of relevant experience in EA, product management.
2. You are an excellent communicator, a product person; a people’s person and you know how to set priorities and utilize your time in an effective manner.
3. You are not shy to ask questions and are always striving to deliver the best results, considering the complexity of the system and its requirements.

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Job description
About the role

BURN is seeking a Carbon Officer, who will be responsible for helping BURN grow and improve its carbon offset generation projects. The Carbon Fellow will be integral in contributing to BURN’s carbon offset expansion across Africa and offset delivery through a variety of global offsetting arrangements. They will work hand-in-hand with BURN’s carbon team, Marketing Intelligence team, and 3rd party carbon consultants to bring carbon offsetting to several innovative clean-energy products launching in 2020 & 2021. The Carbon Fellow will be responsible for researching carbon offset inputs, preparing and organizing carbon documentation, assisting in carbon project financial modelling, and reviewing and analyzing carbon data.

The position requires strong organizational and research experience, as well as a strong technical background, excellent analytical skills, and practical business thinking. The ideal candidate will have hands-on analytical and research experience, strong attention to detail, and some hands-on experience with carbon offset or GHG reduction projects.

Roles and Responsibilities:

1. Researching Carbon Offset Inputs: In depth research both online and via networking, to obtain key data required for carbon offsetting.
2. Financial Modelling: Assisting with financial modelling for various projects using existing model templates.
3. Data Review and Analysis: Analyzing and quality checking BURN’s databases that interface with carbon offsetting, and identifying opportunities for improvement.
4. Collaboration: Be an organizer and go-between with BURN’s business intelligence, market research, sales, and senior management teams for tracking and reporting on carbon project execution.
5. Reporting: Produce analytical reports on the development of new market entry initiatives and performance of carbon projects, including analyzing and reporting from distribution activities and staff performance.
6. Carbon Admin: Preparing and organizing documentation and SOPs related to BURN’s carbon offsetting.
7. Projects: Carrying out specific one-off carbon projects falling outside the scope of existing staff.

Skills and Experience

1. MBA or Bachelor degree, ideally in Economics, Finance, Engineering, or the Sciences.
2. Previous experience in strategic/management consulting and/or in market research or M&E.
3. Knowledge of sales and marketing fields.
4. Excellent Communication skills in both written and spoken English and French.
5. Excellent analysis/number-crunching background, ideally including financial modelling and analysis.
6. Excellent graphical presentation skill.
7. Excellent desktop and networking research skills.
8. Hands-on experience with carbon offset or GHG reduction projects is desired.

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Job description
About the Role

BURN is looking for a Head of Research & Development whose overall responsibility will be to lead BURN’s long-term research department. The successful candidate will lead a team that will pursue, write and administrate grants (mostly responding to RFPs/solicitations), to support 3 key areas:

1. &D for new technologies.
2. Pilots / field studies to test innovative new products and services.
3. Continuous improvement of products.

Duties and Responsibilities

1. Responsible for identifying and writing grants that are well aligned with BURN’s mission, vision and capacity.
2. Responsible for building and managing their team.
3. Ensure that all projects are sufficiently and appropriately resourced and that our recommended project management and analysis approaches are being adhered to.
4. To monitor on a day-to-day basis, resources for live projects, supplementing/modifying teams as required, and generally acting in the role of troubleshooter to ensure smooth progress of all projects.
5. To take an overview of the management of all live projects, ensuring that relevant meetings take place - initiation, mid-project update, product handling, field, data processing, and data analysis briefings, debrief planning and postmortems. This will involve direct liaison with each department and key personnel across the relevant departments.
6. To scrutinize proposed timings for projects and discuss them with the key departments to ensure that projects’ needs are met.
7. To keep abreast of outstanding proposals to foresee and plan workload levels.
8. Manage the new product development pipeline, including conceiving of new products and improvements of existing products, from discovery of new concepts until handed over to the production team.
9. Coordinate and deliver key information into the product development process and manage the boundary conditions according to the agreed strategies. This includes manufacturing requirements, financial analysis, customer needs and product parameters.
10. Manage and lead the detailed design of new and existing products, including process development, equipment selection, design for manufacturability, prototyping, lab and durability testing, material selection, etc.

Skills and Experience

1. 5 – 7 years’ experience in managing grant-funded or leading similar consumer product development programs in African Markets is highly desired.
2. Research management.
3. Grant writing.
4. Grant administration.
5. Project management.
6. Thrive in a fast-paced creative environment with a culture of experimentation yet value the need to organize and plan.
7. Excellent communication skills – unafraid to speak up or take issues head on.
8. A technical background is preferred.
9. Experience managing a technical team.
10. You are a strong communicator, have always the overview over all moving pieces in your team.
11. You perceive fast moving targets and changing priorities as a fun exercise, as your proactivity usually makes you faster than them.
12. You build strong, fact driven decision making materials with your teams.
13. You have tremendous experience in managing diverse teams that might span different time zones.
14. You are a product person; a people’s person and you know how to set priorities and coordinate with all stakeholders within and outside of the company. 
15. You are not shy to ask questions and are always striving to deliver the best results, considering the complexity of the system and its requirements.

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Job description
About the Role

BURN is looking for a Head of Engineering & Technology whose overall responsibility will be to bring new Electric cooking products through the product development process and launch them into the factory, including design, testing, engineering, process development, and developing/launching new production lines.

Roles and Responsibilities

1. Overall responsibility for launching new electric cooking products in the factory, including timelines, budgets, and risk analysis in addition to technical aspects.
2. Detailed design of new products, including process development, equipment selection, design for manufacturability, durability testing, material selection, etc.
3. Design and produce production, assembly, and QC tooling as well as custom factory equipment.
4. Oversee initial production of new products.
5. Team management of engineers, testing lab, and workshop. Work closely with designers, market research, factory management, quality control.
6. Develop SOP’s, WI, specs, tolerances, QA processes and procedures.
7. Create and adhere to budgets and timelines.
8. Support the factory, including troubleshooting, root cause analysis, equipment startup, and continuous improvement.
9. Oversee the development of new production processes and related documentation.
10. Manage a team of electrical, firmware and software engineers for internal and outsourced development.

Skills and Experience

1. We expect 6-10 years of relevant experience and experience leading consumer product development in African markets is highly desired.
2. You are a strong communicator, have always the overview over all moving pieces in your team. You perceive fast moving targets and changing priorities as a fun exercise, as your proactivity usually makes you faster than them. 
3. You build strong, fact driven decision making materials with your teams. You have tremendous experience in managing divers’ teams that might span different time zones.
4. You are a product person; a people’s person and you know how to set priorities and coordinate with all stakeholders within and outside of the company. 
5. You are not shy to ask questions and are always striving to deliver the best results, considering the complexity of the system and its requirements.  

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Job description
About role

BURN is seeking to hire Enumerators countrywide responsible for data collection as per field and survey project protocols. The enumerators will be responsible for conducting home visits to our ‘jikokoa’ customers to collect data and perform demos where necessary for a specific period of time.

Duties and responsibilities

1. Attend enumerator workshops to gain a thorough and clear overview of the context, objectives and relevance of the impact of the survey.
2. Understand the manual content, the survey instrument – questionnaire, the survey protocols and design.
3. Consult with trainers and supervisors for clarification.
4. Plan logistics and contact the respondents to arrange the best time to conduct the visits.
5. Visit each household, perform demos where necessary, be keen to observe and check that there are no inconsistencies.
6. Ask all applicable questions and make no unauthorized variations in the wording of questions.
7. Transcribe, record, take pictures, enter and maintain data in electronic forms in the App format provided.
8. Ensure the data collected from respondents adheres and complies with the required instructions to ensure accuracy, clarity, consistency and quality.
9. Ensure the areas assigned within your enumeration scope are fully covered.
10. Understand, take responsibility of your tasks and remain committed throughout the period and process of the data collection project.
11. Report and relay feedback as instructed and communicate any challenges to your Supervisors.

Skills and experience

1. Prior experience in data collection preferred.
2. Relevant education and background.
3. Must be keen, observant and pay attention to detail especially in recording the responses.
4. Must have a smart phone and strong technology skills to input data in the App, take pictures and measurements.
5. Must have a KRA pin and National ID card.
6. Must be able to communicate in English, Swahili and the respondent’s local language.
7. Must have interpersonal skills to interact with people from various backgrounds, explain the survey purpose and conduct interviews.
8. Comfortable commuting for long distances covering a wide area.
9. Available to work for the whole duration of the survey.
10. Familiarity with local context or culture.
11. High integrity and punctuality.
12. Teamwork and collaborative skills.

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Job description
About the role.

BURN is seeking to hire an experienced maintenance engineer to join our organization. The ideal person will be responsible for leading a team comprising of maintenance and machining technicians. The engineer will also be responsible for management of equipment life cycle, managing the maintenance cost, lead in equipment installations and commissioning. He/she will also be required to train staff on equipment maintenance and proper operating procedures. We are looking for someone who is interested in working in a dynamic, challenging environment, for a company that recognizes and rewards creativity, initiative, and contributions.

Duties and responsibilities.

1. Lead the team comprising maintenance and machining technicians
2. Management of equipment life cycle
3. Managing the maintenance cost
4. Lead in equipment installations and commissioning
5. Develop maintenance procedures and KPIs
6. Conduct and oversee maintenance process audits
7. Lead in Equipment RCA.
8. Ensure equipment run optimally with minimal downtime
9. Training staff on equipment maintenance and proper operating procedures
10. Respond to major breakdowns.
11. Support the maintenance planning and scheduling.
12. Lead maintenance meetings.
13. Report on maintenance KPIs and ensure fast closure of RCAs.

Essential.

1. Strong engineering background in Mechanical and Electrical field
2. Problem solver will be the lead person in RCA.
3. Experience with tooling, presses and spot-welding technology.
4. Leadership mentality.

Desired.

1. Sheet metal background, knowledgeable in tooling and fixture.
2. CAD/CAM experience especially on tool path generation.
3. Hands on.
4. Experience in laser cutting and CNC milling.

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Job description
About the role.

BURN is looking for an exceptional, efficient customer care representative – casual, to fill a parttime role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for conducting customer surveys’, data entry and analysis using Excel, maintaining customer database, identifying areas of improvement, and finding solutions.

Duties and Responsibilities.

Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:

1. Help customers register product.
2. Conduct customer surveys via phone or SMS.
3. Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.
4. Answer customer queries and directing them to proper channels.
5. Follow-up with customers to ensure product satisfaction and address any confusion with use.
6. Attend to customer messages & calls and respond accordingly.

Maintain Customer Database & SMS platform.

1. Data entry and organization/cleaning.
2. Conduct basic analysis using Ms. Excel on customer care statistics and create simple reports.
3. Translate messaging and responses.
4. Set up and modify automated messaging of SMS platform.
5. Support & System Improvements.
6. Support other departments in regard to customers info and service.
7. Identify area for improvement and bring issues to the team’s attention as well as helping to follow through with solution implementation.
8. Help set up new functionality in SMS platform.
9. BURN Ambassador.
10. Always maintain integrity and be a positive ambassador for BURN
11. Strive for continuous improvement for our services that we offer our customers
12. Maintain an open and receptive attitude when receiving feedback and suggestions
13. Continuous improvement for our services and the experience that we offer our customers.

Requirements (E – essential, D – desirable):

1. E- Excellent verbal communication and interpersonal skills
2. E- Highly organized, punctual, and professional
3. E- Proactive attitude and takes initiative to problem solve
4. E- Experience in customer-facing tasks (customer care, direct sales, relation management, etc.)
5. E- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
6. D- Experience in leadership role and/or organizing events
7. D- Knowledge of BURN products