Customer Experience Assistant at Corporate Staffing

Key Responsibilities:

• Attending to Customer Enquiries
• Responding to Social Media Queries
• Outbound Calls to Clients
• Preparation of Premium Deductions Reports
• Preparing Various internal and regulatory reports
• Rotational Front Office Duties
• Ensuring Communication to Customers is streamlined and effective
• Creating messaging and Email Content in liaison with Marketing and Corporate Communications
• Running various customer initiatives and campaigns to improve Customer Satisfaction
• Processing Individual Life Benefits
• Fund Valuation for Non-Linked Investments
• Any other duties assigned from time to time

Qualifications:

• Degree in Actuarial Science or any other Statistical Field
• At least 1 year of Customer Service or Contact Center Experience
• Experience in the use of a CRM and any other Business-Related System
• Progress in Insurance Papers is an added advantage

Key Skills:

• Ability to communicate with impact.
• Solution focused
• Good Analytical and business reporting skills
• Ms. Excel Proficiency
• Good negotiation skills.
• Excellent organization skills.
• Good interpersonal skills
• Ability to work effectively in a team