Dispatch Clerk - Ruiru at Brites Management

Duties and Responsibilities

• Receive incoming orders and schedule deliveries based on customer requirements and delivery routes.
• Coordinate with drivers and logistics personnel to assign delivery tasks and optimize delivery schedules.
• Monitor the progress of deliveries in real-time and address any delays or issues that may arise.
• Communicate with customers regarding delivery schedules, delays, and other relevant information.
• Prepare delivery documentation, including invoices, bills of lading, and shipping manifests.
• Ensure all delivery records are accurately maintained and updated in the company's database or software systems.
• Verify delivery receipts and obtain customer signatures upon delivery completion.
• Generate reports on delivery activities, performance metrics, and inventory levels as needed.
• Serve as the primary point of contact for customer inquiries, requests, and concerns related to deliveries.
• Address customer complaints or issues in a timely and professional manner, resolving problems to the customer's satisfaction.
• Liaise with the sales and customer service teams to ensure customer needs are met and service levels are maintained.
• Coordinate with warehouse staff to ensure accurate picking, packing, and loading of goods for delivery.
• Monitor inventory levels and communicate any shortages or discrepancies to the relevant departments.
• Assist in the coordination of vehicle maintenance, repairs, and inspections to ensure fleet readiness.

Key Requirements Skills, experience and qualification

• Diploma or equivalent; additional training or certification in logistics or supply chain management is a plus.
• Proven experience in a similar role, preferably in a logistics, transportation, or distribution environment.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and team members.
• Proficiency in computer applications, including MS Office and logistics software.
• Knowledge of transportation regulations, routing, and scheduling principles.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to work flexible hours, including evenings and weekends, as required