Duty Ramp Controller (MBA) at Kenya Airways

Brief Description

The ideal candidate will be responsible for managing the day-to-day passenger ramp activities whilst ensuring that standards of safety and security are delivered in accordance with the regulatory requirements for KQ and Customer airlines.

Detailed Description

Policies and Procedures:  

• Ensure compliance to all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner. 
• Monitor and ensure all handling processes are performed in accordance to the laid down procedures to guarantee consistency in service. 

Safety, Quality & Environment 

• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and Customer Airlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.  
• Constantly review, monitor and adopt reasonable measures to improve quality, safety and minimize risk and hazards within Passenger Ramp Services. 
• Take corrective action on internal/external audits and spot checks to ensure continuous adherence to standard operating procedures. 
• Identify and report hazards, near misses, incidents and accidents. 
• Assist in performance of risk assessments and updating the risk register.  
• Drive safety briefings for culture change incoordination with other Duty Ramp Controllers. 

Day-to-Day Operations: 

• Work closely with a team of Turnaround Coordinators to manage and run a shift of Ramp Services staff. 
• Oversee handling of all KQ and Customer Airline flights during the shift. 
• Maintain a high standard of discipline and recognize good performance. 
• Develop and coach staff regarding correct policies, procedures and service standards.  
• Enforce high discipline among team member by leading by example. 
• Conduct daily staff briefings and debriefs as per KQ requirements and complete daily shift reports. 
• Drive continuous improvement in delivering punctuality(OTP) in order to meet the needs and expectations of our customers without compromising on safety. 
• Effectively manage service challenges during irregular operations. 
• Drive the provision of high-quality ramp service delivery in day to day operations for Kenya Airways and Customer Airlines according to the agreed Service Level Agreements and Company Policies in liaison with all other airport stake holders. 
• Generate revenue, control expenditure, promote cost control and revenue protection awareness among the team. 
• Ensure that all the required, current operations manuals, publications and any other related documents needed to conduct Passenger Services operations are available to the staff. 
• Develop, counsel and motivate staff while ensuring discipline and grooming standards among Passenger Ramp Staff are adhered to and maintained as per the Corporate Uniform Guide. 
• Support hub planners and implementers in order to enhance efficient rationalization, provision of resources and staff rotation. 
• Prepare and distribute daily reports for management consumption. 
• Implement KQ WAY principles and best practices. 

Job Requirements

• Bachelor’s Degree. 
• Minimum "O" level Grade C or equivalent qualification. 
• Minimum 3 years’ experience in airport ramp operations. 
• Safety Management System (SMS) Awareness.  
• JKIA Local emergency procedures. 
• Aircraft Ground Movement. 
• Dangerous Goods CAT 8. 
• Aviation Security Awareness. 
• Airside Safety Awareness. 
• Weight and Balance knowledge. 

Additional Details

• Good team player and Customer focused. 
• Self-driven. 
• High level of integrity. 
• Confident, decisive and proactive.