Station Manager at Career Options Africa Ltd

Our client, a mid-range low-cost airline operating primarily in the Asia-Pacific region is looking for a Station Manager to be based in Nairobi at Jomo Kenyatta International Airport.

THE JOB

The Station Manager will have the key responsibility of ensuring effective and efficient management and administering of the station. This role is accountable for on-time departures, baggage mishandling, excess baggage collection and travel document violations. You will also maintain the highest level of safety, security and service standards for ground operations. 

MAIN TASKS AND RESPONSIBILITIES.

• Ensure optimum payload, safe, efficient and on-time departure of flights.
• Ensure the handling process of passengers, baggage and cargo in accordance to the company’s procedures
• Coordinate and monitor the Ground Handler’s performance to meet our service standards.
• Ensure full compliance of the Company’s Accounting procedures at the station.
• Maintain close rapport with the governmental and regulatory authorities in the station.
• Supervise and monitor the Ground Handler on handling of our flights.
• Provide managerial and administrative support to personnel within the station (e.g. ensure all manuals are accessible with the latest issuance and revision no)
• Handle and be accountable for any monetary transactions at the station.
• Interface with all agencies pertaining to the performance and profitability of the station and the company.
• Recommend and implement improvements to achieve optimal station performance and reduce cost.
• Submit Daily Station Report and compulsory monthly report to Head Quarters on time.
• Coordinate with Ground Handlers and Airport CIQ authorities to ensure on-time performance.
• Represent the company to attend meetings related to airport development and operations.
• Maintain close liaison with various government agencies (CIQ, Police , CAA and Security)
• To undertake any other tasks directed by the Head Office in respect of operations and administration.
• To verify invoices pertaining to Station operations and administration before submitting them to Finance for billing.
• Handle guests’ complaints by coordinating with the Ground Handler to take prompt remedial actions.

QUALIFICATIONS

The job holder should have the following qualifications.

• Relevant university degree and/or extensive experience in an airport operations environment.
• At least (5) five years of team leader experience in airline Guest Services and operations, preferably as Duty Manager/Station Manager or supervisor.
• Experienced in managing a diverse workforce across different shifts/rosters.
• Proficiency in government regulations (customs, immigration and related matters)
• Proficiency in Company policy and Standard Operation Procedures
• Proficiency in dangerous goods acceptance and handling
• Proficiency in aircraft loading.
• Proficiency in flight security procedures and safety incident/hazard reporting.

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Excellent written and verbal communication.
• Excellent interpersonal and influencing skills
• Experienced in cultivating relationships with airport authorities and regulatory bodies
• A strong leader with great skills and talents for managing, exciting and motivating large groups of people to achieve big ambitions.
• somebody who is strong at managing KPIs and deliverables as is expected in any sales and service organization.
•  A passionate person at understanding passengers, knowing their needs and expectations and working towards exceeding them.

WHAT WE ARE OFFERING THE RIGHT PERSON

Kes 200,000 – 250,000