Engineer - Access Network Transmission & Support at Safaricom Kenya

We are pleased to announce the following vacancy Engineer - Access Network Transmission & Support. Reporting to the Manager - Access Network Support, the position holder will be responsible for

• Troubleshooting and Resolution of faults & failures in the access transmission network;
• Providing technical assistance to field engineer in fault resolution process;
• Providing long term transmission system configuration and support;
• Providing second line to transmission system faults escalated from first line maintenance;
• Follow up with the vendors of the transmission equipment for resolution of escalated faults;
• Perform transmission upgrades and major network configuration changes and developing tools for automation and speed up the support processes.

The job holder’s key responsibilities will be to:

• Maintain high transmission systems availability to support customer traffic
• Ensuring transmission operational availability to support customer traffic and better user experience
• Resolution of faults escalated from 1st Line maintenance teams within SLAs.
• Ensuring all newly integrated equipment follow & adhere to the laid down acceptance criteria
• Perform configuration and cross-connection changes on Network elements & S/W upgrades to meet network KPIs

QUALIFICATIONS

Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults. The ideal candidate should possess the following skills & competencies:

• University degree in Electrical & Communications/Electronics engineering.
• 3 years working experience in Telecommunications with at least 2 years’ experience with a busy mobile Operator.
• Good working practical knowledge & understanding of transmission systems Microwave, Optics and IPRAN.
• Good understanding of Networking
• Project Management certification will be an added advantage
• Good working knowledge of Microsoft Office tools.
• Analytical & problem-solving skills when handling faults.
• Must be able to work without supervision & meet tight deadlines/schedules.
• Presentation skills required occasionally when initiating the use of new procedures & long-term Network fault solutions.
• Proactive & self-motivated.
• Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers