Engineer – Collaboration at NCBA Group

Job Purpose Statement

The Engineer Collaboration role is to ensure support is provided to the bank’s Unified Communication and Contact Center infrastructure, Teams, SharePoint and Email. This includes maintaining, supporting, and optimizing key functional areas with external vendors, system experts and consultants.

Key Accountabilities (Duties and Responsibilities)

Collaboration Infrastructure support 35% 

• Provide support and maintenance of all Unified Communication and Contact Center infrastructure systems.
• Install, upgrade, and configure Unified communication and Datacentre related infrastructure.
• Install, Upgrade and configure SharePoint, Email, Teams and cloud related infrastructure.

Incident Management 50% 

• To provide level 1 support of group Unified Communication and Contact Center infrastructure to ensure projects, incidents, problems and escalations are dealt with according to defined set of policies, processes, procedures and SLA's.

Datacentre Support 15% 

• Monitor all Data Centre equipment’s and ensure compliance to Data Center standards and systems.
• Perform troubleshoot on data centre, identify issues and assist in timely resolution of same.
• Ensure adherence to all established guidelines and management practices for employees.
• Analyse and determine appropriate layout of all equipment’s in data centre with help of balancing and cooling.
• Monitor and supervise all data centre solutions.

Ideal Job Specifications

Academic:

• University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.

Professional:

• Training and certification in Enterprise Operating System administration e.g. MCSE, Network related certification e.g. CCNA, Security related certification CCSA etc.
• Business Continuity training

Desired work experience:

• Three years’ experience in security and Network infrastructure support in medium to large organizations.