ERP Techno Functional Consultant at CDL Human Resource

Summary of Work Environment

Our client is a chain of upscale restaurants operating several concepts, including casual dining, coffee shops, and quick service, with over 90 locations across Kenya, Uganda, and Rwanda. Robust information systems, data, and suitably qualified staff are key drivers of their continued business success.

Primary Scope of the Role

Spearheading the management and administration primarily of the company ERP system, the continuous support of users and the functions of the system and its related applications. This role requires a combination of technical and functional knowledge, an ability to understand and capture business and user requirements and capability to translate these requirements into solutions that ensure the optimal and efficient use of the systems.

Duties and Responsibilities

•  Responsible to manage, administer and support Microsoft Dynamics 365 F&O with SCM ERP.
•  Responsible to support related ERP applications i.e. custom POS to ERP middleware, integrations with revenue authorities and ERP data analytics, among other subsidiary applications.
•  Conduct business and user requirements gathering, analysis, documentation and process mapping.
•  Co-ordinate with vendor all aspects of customizations from development, acceptance testing in sandbox, and deployment to production environment.
•  Co-ordinate support tickets and system changes or updates with the system vendor and Microsoft.
•  Address user support requests, incidents, and events and ensure usability, proper function, uptime of the indicated systems, while maintaining proper record keeping.
•  Support and adhere to the company IT policies, procedures and directions from management.
•  Collaborate with cross-functional teams to explore issues and improvements, co-create solutions,
•  Assist team members to extract, collect and organize data from various sources as may be required.
•  Identify and evaluate necessary system performance and tuning tools for pro-active system maintenance.
•  Analyze the functionality of the ERP and related system and identify better utilization of their capabilities.
•  Responsible for the ERP system security, access control, audit trail logging and business continuity aspects.

Requirements
Qualifications & Experience

•  Diploma or Degree in Computer Science, Information Technology, Accounting or related disciplines.
•  Professional certifications in Microsoft Dynamics ERP and any other ERPs.
•  Minimum four years’ experience delivering and/or managing ERP solutions.
•  Fully conversant with Microsoft Dynamics F&O. Experience in other ERP may be considered.
•  Conversant in ERP modules viz. Finance, Procurement, Inventory, Manufacturing, Production and Quality.
•  Proficient in Office 365 applications and features.
•  Conversant with general IT applications and principles.
•  Conversant in general IT areas such as operating systems, and basic hardware and networking.

CORE COMPETENCIES

•  Competence in technical and functional areas in ERP and specifically modules mentioned above.
•  Great communication and problem-solving skills
•  Ability to work in fast-paced environment running multiple tasks under tight deadlines.
•  Ability to apply judgment in the context of assignments given.
•  Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
•  Develops clear goals that are consistent with agreed strategies.
•  Identifies and adjusts priority activities and assignments as required.
•  Allocates appropriate amount of time and resources for completing work.
•  Monitors and adjusts work plans and actions as necessary.
•  Ability to work in any locations of business and during odd hours or days.
•  Self-driven with a learning mindset and able to work with and in highly collaborative teams.