Experience & Activities Concierge at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and proactive Experience & Activities Concierge responsible for the day-to-day administration of Guest Experience . This is a fantastic opportunity to further develop and initiate tactfully new experiences for our guests everyday and be instrumental in driving revenue through guest activities.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Rooms Divisions Manager, responsibilities and essential job functions include but are not limited to the following: 

• Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
• Share the history and culture of Canadian Rockies enthusiastically
• Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
• Selling, booking and updating guided experiences
• Be responsible for a positive, safe and memorable experience for each and every guest
• Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
• Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
• Contribute new activity ideas and assist in the future development of Resort Activities, as well as other programs
• Carry out all other tasks as assigned by the Resort Activities Manager or Executive Team
• Other duties as assigned

Your experience and skills include:

• Degree in a social field / hospitality training
• Minimum one years recent experience working in a high-volume, fast-paced recreational / guiding environment
• Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
• Positive, outgoing and professional attitude with a passion for National Parks
• Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
• Must be a great communicator
• Basic First Aid training would be an added advantage
• Proficient in MS Excel, Word, & PowerPoint
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times
• Fun-loving, Vibrant & passionate to grow with us
• The environment has magnificent views of majestic Mount Kenya, the Fairmont  Mount Kenya Safari Club has 120 luxurious appointed guest rooms, set in over 100 acres of landscaped gardens,  and offer a unique blend of comfort,
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.