Field Coordinators at Corporate Staffing

Key Responsibilities:

Lead People

• Field Agent Supervision: Supervise the daily activities of Field Agents (FAs), ensuring that they complete school visits, product distribution and data collection according to established timelines and standards. Conduct regular field visits to observe, assess and support FAs in their roles, addressing any operational challenges they encounter.
• Performance Management: Regularly evaluate FA performance, providing constructive feedback to help them improve, Lead training sessions on key topics such as school engagement, product usage, and data collection to ensure the FAs have the necessary skills and knowledge to perform effectively. Encourage continuous development and performance improvement across the team.
• Recruitment and Onboarding: Source great candidates, conduct interviews of FA candidates and assess candidates’ suitability for vacant positions. Play a key role in onboarding and training new FAs, ensuring they understand their responsibilities and are well-prepared for their work.

Lead Impact

• Agents of Change: Drive continuous improvement in field operations by identifying opportunities for innovation, particularly in school engagement techniques and product usage, Encourage FAs to adopt new methods that promote long-term behavioral changes in schools, ensuring students and staff understand the importance of water safety and product use. 
• Collaboration with Stakeholders and Government Relations (GR): Build and maintain strong relationships with sub-county directors of education (SCDEs) and local government officials. Coordinate with SCDEs to align on distribution schedules, troubleshoot issues and enhance our Client’s presence.
• Field Monitoring and Spot Checks: Conduct regular field monitoring through spot checks and surprise visits to schools, ensuring the quality of FA work and verifying product installations. Evaluate the effectiveness of GR and Social Behavior Change (SBCC) interventions.
• Product Coordination and Innovation: Manage the preparation, dispatch and tracking of our client’s materials (e.g. tanks and tabs), ensuring timely and accurate delivery to FAs. Oversee the product replacement process, including the installation and monitoring of tanks and taps and ensure quality control.

Key Attributes:

• Work Autonomously: Ability to self-manage and work independently with limited in-person supervision. You must proactively organize your workload, pace tasks and take initiative to solve challenges without constant oversight.
• High Integrity: Demonstrate strong ethical standards and can be fully trusted to carry out responsibilities with honesty. Given the decentralized role, you ensure transparency in your work and avoid situations that could lead to fraud and misconduct.
• Cost-Conscious: Seek to minimize unnecessary expenses without sacrificing quality and strive to use resources efficiently. You manage operational expenses prudently to complete field activities in a cost-effective manner,
• Team Player and Commitment: Strong collaboration skills and dedication to team success. You work closely with field agents, managers and stakeholders supporting others and contributing to our client’s mission.
• Grit and Resilience: Exhibit resilience and persistence in overcoming challenges. You maintain focus and effort over the long term, demonstrating strong commitment to achieve results, even in difficult circumstances.

Required Skills and Experience

• 2-3 years’ experience managing field agents across a wide geographical zone.
• Strong people management skills – the ideal candidate will have managed 3+ people directly and ideally have led a team of 10+ people in previous roles.
• Experience in data collection and data review / analysis.
• Experience In using Microsoft Excel, Google Sheets and PowerPoint.
• Experience in working in a fast-paced environment.
• Experience in logistics and distribution is a plus.
• Experience in working in a school is a plus.
• Some experience in dealing with government officials is nice to have.
• Transparency, integrity, a bias towards action, innovation and a focus on problem-solving along with a natural curiosity and love of learning.
• Enthusiasm for engaging with schools.
• Must be willing to travel