Project Coordinator (Solar System Installations) at Gap Recruitment Services Limited

Key Roles & Responsibilities

• Schedule all new installations and agree with client on dates and timings. Ensure continuous feedback/update via telephone or email to client/sales representative on the progress of the installation.
• Manage day to day interactions with clients either directly or indirectly receiving both internal and external calls, mail and walk in clients in the technical department.
• Coordinate with sales team and technicians on all installations and agree with sales on installation dates and timings. Also ensure continuous feedback/update via telephone or email to sales person on the progress of the installation.
• Identify and allocate resources (human, motor vehicles) to installations, ensuring relevant materials and/or tools are prepared beforehand
• Have an up-to-date technical diary showing all works in progress, duration and necessary resources
• Invoicing and requisition of items from stores
• Monitor installations daily and ensure on-time error free delivery
• Effectively enforce set project standards and SOPs
• Track technicians lead time and revenue generated by each team member
• Ensure checklist and installation reports are completed fully, signed off and filed in the Customers Technical File.
• Prepare and present weekly report on installation activities for the previous week, and a monthly report on statistics of interest in the service contract business, showing contracts serviced, increase in new accounts, and lost contracts if any
• Enforce service contracts attendance by coordinating with customer service department and
• Coordinate and follow up with team leaders on installation complains and ensure their speedy resolve.
• Participate in Office Kaizen and 5s
• Any other duty that you may be assigned

Key Skills & Qualifications

• Bachelors Degree in Energy/ Electrical Engineering and/or related technical field.
• ERC License Holder is an added advantage
• At least 3 years technical experience in the solar industry.
• Hands-on, team management skills.
• Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
• Planning and organizational skills.
• Ability to project a positive image for him/ herself and the company.
• Good team player with a commitment to value-based leadership.
• Credibility and flexibility to deal with people at variety of levels.
• Highly Analytical.
• Quick learner, capable of grasping the structure & intricacies of the energy business & markets.
• High business acumen.
• Excellent presentation and communication skills.
• Strong relationship building skills with a high degree of responsiveness, reliability and integrity.
• Self-motivated with persuasive, enthusiastic and client-centric focus.