Global Shared Services for CRM - Design Lead at Save the Children

The Design Lead role sits within the Project and Change Management team that is part of the Transformation Delivery Department within Save the Children International. As the Design Lead within our Global Shared Services for CRM project, you will be accountable for managing the design of the Core CRM product with Salesforce NPSP as well as the Target Operating Model that will deliver Shared Services for CRM accessible across our movement. You will ensure that this is delivered in line with the required timelines and cost constraints. This includes ensuring we have clarity on the scope of the project, we have a structured approach to requirements gathering and solution design and a set of design workshops that incorporate the required business owners that are structured appropriately to achieve the required outcomes.

EXPERIENCE AND SKILLS

Essential 

• Strong interpersonal skills, including the ability to negotiate/mediate; to facilitate the resolution of conflicting business requirements
• Advanced analytical and problem solving skills
• Excellent understanding of business complexity and project interdependencies
• Intellectual curiosity and the ability to question thought partners across functional areas
• Proven experience in facilitating productive workshops, preferably in multi-cultural contexts
• Ability to effectively prioritise work and agree priorities with the Project Manager
• Experience working with a standardised Business Analysis methodology and associated processes and tools
• A demonstrable an eye for detail, problem analysis and resolution skills
• Demonstrates a strong work ethic and able to take the initiative and ownership to deliver value to the business
• Cultural awareness and experience of delivering solutions internationally
• Demonstrable ability to challenge the user-friendliness of set up, requirements and design for implementation and regular usage
• Excellent communication and interpersonal skills. Engaging as well as assertive, influencing and negotiating
• Experience leading small teams
• True passion for results, responsibility and proactivity
• Excellent communication skills, fluent in English

Desirable

• Project delivery experience relating to Salesforce CRM
• Non-profit sector knowledge/experience
• A second language. Preferably French, Spanish or Arabic.

Closing: 3 Jan 2023