Group Head of Merchants and Agents at Equity Bank Kenya

Job Purpose:

The Group Head of Third Party, Agency, and Merchant Channels is responsible for the strategic development and growth of agency and merchant operations. This role involves implementing policies and programs aligned with the organization's objectives. Reporting to the Group Head of Channels, it focuses on expanding the bank’s network and driving revenue growth. The role also requires strong technical expertise to enhance the digital and operational aspects of these channels. 

Key Responsibilities :

• Creating and executing strategies for agency and merchant operations to align with the organization's objectives.
• Developing and implementing policies, procedures, and programs that support strategic goals.
• Expanding the bank’s network to increase market presence and reach.
• Driving revenue growth through effective management of agency and merchant channels.
• Enhancing the digital and operational aspects of the channels with strong technical expertise.
• Reporting to the Group Head of Channels and collaborating on overall channel strategy.
• Monitoring and analyzing performance metrics to ensure targets are met.
• Managing relationships with key stakeholders, including third-party partners.
• Identifying and implementing innovative solutions to improve channel efficiency and effectiveness.
• Leading and developing a high-performing team to achieve business goals. 

Qualifications, Experience :

• University Degree pref. in Banking / Business Management / IT 
• Possesses a minimum of 10 years of experience in banking or financial services, with a focus on agency and merchant operations.
• Demonstrates proven leadership experience with a track record of managing and developing high-performing teams.
• Has strong understanding of digital banking platforms, payment systems, and operational processes.
• Develops and implements strategic plans that drive growth and efficiency.
• Exhibits strong analytical and problem-solving skills, with experience in performance monitoring and metrics analysis.
• Communicates excellently in both verbal and written forms, with the ability to present to senior management and stakeholders.
• Works collaboratively with cross-functional teams and external partners.
• Identifies and implements innovative solutions to improve channel operations and customer experience.
• Manages projects effectively, with the ability to oversee multiple initiatives simultaneously.
• Understands customer needs deeply and is committed to delivering exceptional service.

Key Competencies & Skills :

• Ability to develop and execute long-term strategies aligned with organizational goals.
• Proven ability to inspire, motivate, and develop high-performing teams.
• Expertise in digital banking platforms, payment systems, and operational processes.
• Proficiency in analyzing data and market trends for informed decision-making.
• Capacity to identify and implement innovative solutions for improved efficiency and customer experience.