Head of Department (M-PESA Product Development and Operations) at Safaricom Kenya

Job Responsibilities

•     Manage the development roadmap in the country including local & VF requirements working with VF & SC technical and commercial teams.
•     Scope future generation platform with key role being customer feedback to VF & Champion continuous improvement of the platform together with IT/Tech and all other teams.
•     Demand forecasting. Oversee platform issues to ensure input for capacity planning responses’ are within SLA.
•     Manage the development and documentation of Business case for new/enhancement  to products  and services for presentation
•     Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation
•     Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
•     Development of new processes  and framework development for the M-PESA Channel

Qualifications

•     Honors Degree from a recognized university
•     8-10 years’ experience in a Call Centre/Marketing division of a blue chip service oriented, at least 4 years of which should be in a leadership position with strong background in designing & implementing experience & retention initiatives.
•     Demonstrated commercial acumen capability

Note to Applicants

As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB).
• University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.
• National ID/Passport.