Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Read more about this company
Key Role Responsibilities
- You will be responsible for the technical success of a portfolio of partners
- You will manage and co-ordinate partner technical integration, ensuring deadlines are met and partners are integrated in an efficient and effective manner
- You will act as the technical Single Point of Contact for a portfolio of payments partners
- Develop and maintain customer facing technical integration documentation
- You will manage partnerships in line with our “Partnership Management Framework”
- You will work with partner accounts to understand service issues and collaborate internally to ensure issues are resolved based on priority
- You will work with the Operations team to ensure forecasted throughput can be handled through M-Pesa transaction systems
- You will work with Technology to optimise process around incident management and follow up
- You will build relationships with technical contacts in M-Pesa markets in order to manage and troubleshoot BAU market problems and issues
- You will capture Partner requirements and work with the M-Pesa Online Product Manager to translate them into “Open API” product features
Qualifications
Apply if you have:
Essential
- Bachelor’s degree required, a master’s degree in a related field preferred
- Agile Experience including experience working with international organizations – minimum 3 years
- At least 7 years of professional experience, with at least 4 years in a technical role within the Payments domain
- Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
- Strong analytical skills, able to identify solutions to complex problems
- Demonstrable numerical, analytical, and verbal skills – in particular, well-developed written and verbal communication skills in English
- Experience working within a multi-national team and serving customers from multiple countries would be of benefit
- Communication and relationship management experience. Able to communicate and influence with tact and diplomacy
- An understanding of agile methods, their impacts and benefits
- Flexible and adaptive to change, ensuring we maximize the flow of value and minimize waste caused by ineffective processes
- Contagious passion and commitment for driving innovation in a FinTech organization
- Focus on real value delivered to business and customers
Desirable:
- Demonstrable competence using the JIRA and Confluence tools, backed with experience
- Certified in SAFe – the Scaled Agile Framework
What you can expect from us:
- We believe in a fair and robust interview process
- We have a robust flexible total reward scheme
- Dedicated support and mentoring/coaching
- Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Note to Applicants
- As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.
- An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
- Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
- Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
- Scanned copy of University Certificate
- Scanned copy of your National ID / Passport-Legal Form of Identification
go to method of application »
Job Responsibilities
- Translates user needs and business needs into user flows and wireframes and owns the interaction design phase of the product development
- Works with Product managers and customer Journey experts in creating the long term and short-term vision for the digital products
- Uses of storyboards/wireframes/prototypes to demonstrate how a product/service will work to non-technical stakeholders such as senior management.
- Determines information architecture and creates sitemaps for complex systems
- Works with different stakeholders of a product to establish user needs and creating optimized user journeys.
- Creates wireframes / mockups and interactive prototypes using tools such as AdobeXD/Sketch/Figma
- Makes strategic and tactical design recommendations based on usability findings/standard design guidelines and feedback.
- Conducts qualitative and quantitative research in order to uncover user needs and insights
- Conducts usability testing to help in refining digital product design.
- Work with tools that track user behavior on digital products e.g Hotjar, Appsee, Google Analytics in order to understand usage behavior on digital products.
- Conducts industry and competitor research in order to give the team an edge in the digital products developed.
- Collates customer feedback from different channels e.g social media, call center, google play-store and gives actionable insights to the development team
- Creates surveys for research to gather feedback on products.
- Assess Payments tribe ability to successfully deliver user-centered design encompassing the quality and consistency of research and design processes, resources, tools, and operations,
- Asses payments tribe propensity to support and strengthen Ux now and in the future, through its leadership, workforce, and culture.
- Determine which of the Ux maturity 6 stages the tribe currently occupies.
- Gather insights about how the tribe can increase its UX maturity.
- Develop a capability development plan on growing Ux maturity within the Tribe.
Qualifications
- Bachelor’s degree in psychology, visual design, communications, computer science, or related field.
- Familiarity with coding languages and specialized software programs
- Previous design experience.
- Artistic eye for design
- Ability to think creatively
- Mathematical aptitude and strong problem-solving skills
- Excellent IT and programming skills
- Excellent organizational, time and project management skills
- Accuracy and attention to detail
- An understanding of the latest trends and their role in a commercial environment
- Self-development skills to keep up to date with fast-changing trends
- Professional approach to time, costs and deadlines
Note to Applicants
As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.
- An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
- Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
- Clearance certificate from a reputable Credit Reference Bureau (CRB).
- University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.
- National ID/Passport.
go to method of application »
Job Responsibilities
- Manage the development roadmap in the country including local & VF requirements working with VF & SC technical and commercial teams.
- Scope future generation platform with key role being customer feedback to VF & Champion continuous improvement of the platform together with IT/Tech and all other teams.
- Demand forecasting. Oversee platform issues to ensure input for capacity planning responses’ are within SLA.
- Manage the development and documentation of Business case for new/enhancement to products and services for presentation
- Define product requirements for customization to meet specific customer needs and liaise with the technical team to ensure correct implementation
- Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
- Development of new processes and framework development for the M-PESA Channel
Qualifications
- Honors Degree from a recognized university
- 8-10 years’ experience in a Call Centre/Marketing division of a blue chip service oriented, at least 4 years of which should be in a leadership position with strong background in designing & implementing experience & retention initiatives.
- Demonstrated commercial acumen capability
Note to Applicants
As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.
- An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
- Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
- Clearance certificate from a reputable Credit Reference Bureau (CRB).
- University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.
- National ID/Passport.
go to method of application »
Job Responsibilities
- Responsible for Driving end-to-end delivery of Customer Value proposition
- The role holder generates customer insights, develops comprehensive value propositions and Go-To-Market strategies that will enable Safaricom to drive acquisition, usage, and retention of customers, while gaining on key consideration, usage, and affinity brand metrics specific to the segment.
- Ensure that the commercial strategy is implemented in alignment with the overall tribe strategy, market needs, and requirements. Responsible for gaining leadership in the market segment in Kenya.
- Channel Acceleration/penetration
- Business process analysis
- Process engineering
Qualifications
- Bachelor’s degree in a related field from a recognized university
- A Master’s degree will be an added advantage
- At least 5-8 years’ experience in a large corporate or multinational company, demonstrated progression, and at least 3 years’ experience in a Telecommunications company handling partnerships, business development, and strategy formulation.
- Must have a good understanding of the payment/financial services market.
- Must have excellent financial and analytical skills.
- Must demonstrate an awareness of current events and trends.
- Experience in management of budgets and forecasts in a large company
- Track record of innovation and development of new products and services
- Must demonstrate strategy execution/delivery.
Note to Applicants
As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.
- An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
- Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
- Clearance certificate from a reputable Credit Reference Bureau (CRB).
- University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.
- National ID/Passport.
go to method of application »
Roles and Responsibilities
- Develop and execute product roadmap for Mini Program Service as part of the wider M-PESA Super App Strategy; ensuring value is realized for both Safaricom and Mini programs partners.
- Manage end-to-end process as a product owner of Mini Program service; design features’ wireframes, provide brief to external vendors and business partners, manage product priorities, ensure product timeline; work with all related business units within the company to ensure products are delivered according to the product roadmap
- Establish industry standards and provide clear guidelines for the development and publication of Mini Programs.
- Providing client-facing documentation and contributing to Product Marketing collateral for newly published mini-programs as and when needed.
- Identify and support the improvement of the platform architecture to support current and future initiatives. Evaluate and balance new system requirements, considering technological trade-offs and the impact of technical debt.
- Apply experience of DevOps best practices to enable highly available, reliable, and secure systems and processes.
- Define and track product strategy, objectives, outcomes, and KPIs as part of the Quarterly Business Reviews (QBR); achieve set direct KPIs on user growth and user engagement and indirect KPIs on revenue and revenue growth.
- Work closely with various stakeholders in the business to gain a deep understanding of customer experience; market insights and generate new ideas that grow market share, improve customer experience, and drive growth.
- Contribute to the development of commercial models and pricing strategies targeted at growing revenue and user lifetime value, proposing an overall budget to accomplish goals, given the resources and timelines.
- Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
- Create, prioritize, and maintain a product backlog in accordance with the tribe mission ensuring value maximization and alignment to the tribe mission.
- Define skills and capabilities required for proper operation of new squads together with Tribe Lead, Tribe Tech Lead and Chapter Leads.
- Serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product
Qualifications
- Bsc. in Computer Science, Engineering or equivalent preferred with experience in managing the delivery of digital products.
- 2+ years’ experience in the FinTech space, ideally in business development & account management.
- Knowledge of principles of DevOps.
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Proven track record leading complex strategic and operational initiatives, working through technical, operational, legal/policy, and business issues within the FinTech and/or Financial Services industry.
- Experience in managing multiple projects simultaneously; from start to finish; of a 3 – 12-month duration; which have an impact across a company, on customers, and the revenue generation capability of the organization
- Software Quality Assurance and testing skills and experience.
- Understanding of Agile methodologies and a role model of the agile mindset and principles
- Strong analytical and problem-solving skills.
- Strong communication skills, written and verbal coupled with good listening and critical reasoning skills.
- Prior track record of project managing Mini-Program delivery highly desirable.
go to method of application »
Roles and Responsibilities
- Design, develop, commercialize, and support end-to-end business integration solutions to third-party ecosystems using the best available technologies and processes.
- Effectively translate business strategies into product & solutions strategies and value increments, to deliver against Safaricom’s core customer value propositions and strategic and financial goals.
- Drive Integration as a managed service strategy. (Plug and Play solutions)
- Drive product launches including working with public relations team, executives, and other product management team members.
- Identify and support the improvement of the platform architecture to support current and future initiatives. Evaluating and balancing new system requirements; considering technological trade-offs and the impact of technical debt.
- Apply experience of DevOps best practices to enable highly available, reliable, and secure systems and processes.
- Work closely with various stakeholders in the business to gain a deep understanding of customer experience; market insights and generate new ideas that grow market share, improve customer experience, and drive growth.
- Contribute to the development of commercial models and pricing strategies targeted at growing revenue and user lifetime value, proposing an overall budget to accomplish goals, given the resources and timelines.
- Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
- Create, prioritize, and maintain a product backlog in accordance with the tribe mission ensuring value maximization and alignment to the tribe mission.
- Define skills and capabilities required for proper operation of new squads together with Tribe Lead, Tribe Tech Lead and Chapter Leads.
- Serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product
- Serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product
Qualifications
- BSc. in Computer Science, Engineering or equivalent preferred with experience in managing the delivery of digital products.
- 2+ years’ experience in the FinTech space, ideally in business development & account management.
- Experience in B2B and B2C payment enablement
- Knowledge in building API products or platforms that ship.
- Integration experience with payment providers.
- Experience working in a product development agile team with at least 2+ yrs. as a product owner or manager
- Knowledge of principles of DevOps.
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Proven track record managing complex strategic and operational initiatives, working through technical, operational, legal/policy, and business issues within the FinTech and/or Financial Services industry, which have an impact across a company, on customers, and the revenue generation capability of the organization
- Software Quality Assurance and testing skills and experience.
- Understanding of Agile methodologies and a role model of the agile mindset and principles
- Strong analytical and problem-solving skills.
- Strong communication skills, written and verbal coupled with good listening and critical reasoning skills.
go to method of application »
Job Responsibilities
- Implementation of the Compliance Policies and Procedures
- Manage the Compliance and controls execution
- Carry out monitoring and assurance activities on compliance and CACM programs on a regular basis.
- Report on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a quarterly basis.
- Coordinate the Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization.
- Coordinate the compliance awareness training across the organization.
Qualifications
- A graduate with a degree in Business, Law, Engineering or IT.
- At least 4 years proven experience in risk analysis in a telecommunications environment
- Professional certification in risk management and information systems e.g. CISA or CPA (K) or equivalent.
- Highly developed interpersonal and communication skills
- Strong background in auditing, accounting or the legal field.
Note to Applicants
As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.
- An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
- Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
- Clearance certificate from a reputable Credit Reference Bureau (CRB).
- University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.
- National ID/Passport.
go to method of application »
Key Role Responsibilities
Exhibits Servant leadership:
- Listen and support teams in problem identification and decision-making
- Create an environment of mutual influence
- Understand and empathize with others
- Encourage and support the personal development of each individual and the development of teams
- Coach people with powerful questions rather than use authority
- Think beyond day-to-day activities; apply systems thinking
- Support the teams’ commitments
- Be open and appreciate openness in others
- Encourage collaboration between teams, Product Management and System Architects
- Be obsessively customer focussed
Help align Strategy with execution:
- Delivery of the Strategic Product RoadMap
- Collaborate with Lean Portfolio Management, Product Management and System Architects to help ensure we are working towards the right outcomes
- Understand and operate within Lean Budgets and ensure adherence to Guardrails
Improve Flow:
- Manage and optimize the flow of value through the ART through ongoing evaluation of practices associated with DevSecOps and Release on Demand in the Continuous Delivery Pipeline
- Provide input on resourcing to address critical bottlenecks
- Ensure RISKs are managed, to remove impediments and ensuring mitigations are implemented.
Prepare and Facilitate PI Planning:
- Facilitate PI Planning readiness by fostering the Continuous Exploration process
- Assist with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary
- Prepare for and facilitate PI Planning event
- Summarize Team PI Objectives into Program PI Objectives
- Resource management and recruitment associated with ART including 3rd party resources
Guide Program Execution:
- Track the delivery of features
- Help manage risks and dependencies
- Escalate and track impediments
- Facilitate periodic synchronization events, including the ART sync, Systems Demos and Inspect and Adapt workshops
- Ensure effective vendor management
- Provide regular reporting and analysis to drive effective decision making and continuous improvement
Encourage Innovation:
- Help drive the Lean User Experience (UX) innovation cycle
- Drive regular innovation and exploration cycles to improve ROI and customer satisfaction in line with the SAFe framework
Drive Relentless Improvement:
- Drive relentless improvement via Inspect and Adapt workshops; assess the agility level of the ART and help them improve
- Foster Communities of Practice and the use of engineering and Built-In Quality practices
- Work with the Value Management Office on program execution and operational excellence
Additional accountabilities:
- Supplier Management and negotiation on scope and quality
- ART and team design to support flow and manage ART performance
- Resource Management and Coaching
- ART Budget reporting and planning
Qualifications
Apply if you have:
Essential
- Degree Qualification – Preferably STEM (Science, Technology, Engineering and Mathematics)
- Relevant certified Scrum Master qualification, for example, SAFe Scrum Master or equivalent
- Agile Experience including international suppliers or markets – minimum 5 years
- Contagious passion for, and commitment to, driving mobile money growth and innovation
- Communication and relationship management experience
- Excellent problem analysis and resolution skills to support work in reactive and proactive environments
Desirable
- SAFe certified Release Train Engineer
- ITIL Service Management qualification or experience
- Agile Transformation and Hybrid/Waterfall supplier experience
- Demonstrable working knowledge and competence using JIRA and Confluence
- Mobile Payment or Financial Payment Service Experience
- ICA certificate in Anti-Money Laundering
What you can expect from us:
- We believe in a fair and robust interview process
- We have a robust flexible total reward scheme
- Dedicated support and mentoring/coaching
- Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Note to Applicants
As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.
- An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
- Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
- Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
- Scanned copy of University Certificate
- Scanned copy of your National ID / Passport-Legal Form of Identification
go to method of application »
Responsibilities
- Design, architect and build solutions and tools for the big data platform
- Mediate and coordinates resolution of software project deliverables using agile methodology
- Develop pipelines to ingest data into the big data platform based on business demands and use cases
- Develop analytical platforms that will be used to avail data to end users for exploration, advanced analytics, and visualizations for day-to-day business reporting
- Provide guidance and advise to technology teams on the best use of latest technologies and designs to deliver a best-in-class platform in the most cost-effective way
- Develop automated monitoring solutions to be handed over to support teams to run and operate the platform efficiently
- Automate and productionize data science models on the big data engineering platform
QUALIFICATIONS
- BS or MS in computer science or equivalent practical experience
- At least 2-3 years of coding experience in a non-university setting.
- Experience in Object Oriented development
- Proficient understanding of distributed computing principles
- Experience in collecting, storing, processing, and analyzing large volumes of data.
- Experience with building stream-processing systems, using solutions such as Storm or Spark-Streaming
- Experience with various messaging systems, such as Kafka or RabbitMQ
- Experience with NoSQL databases, such as HBase, Cassandra, MongoDB
- Understanding of big data technologies: Cloudera/MapR/Hortonworks
Method of Application
Use the link(s) below to apply on company website.
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your updated resume.
Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.
Build your CV for free. Download in different templates.
Gmail
Yahoomail