M-Pesa Africa (Technical Account Manager – Business Payments) at Safaricom Kenya

Key Role Responsibilities

•     You will be responsible for the technical success of a portfolio of partners
•     You will manage and co-ordinate partner technical integration, ensuring deadlines are met and partners are integrated in an efficient and effective manner
•     You will act as the technical Single Point of Contact for a portfolio of payments partners
•     Develop and maintain customer facing technical integration documentation
•     You will manage partnerships in line with our “Partnership Management Framework”
•     You will work with partner accounts to understand service issues and collaborate internally to ensure issues are resolved based on priority
•     You will work with the Operations team to ensure forecasted throughput can be handled through M-Pesa transaction systems
•     You will work with Technology to optimise process around incident management and follow up
•     You will build relationships with technical contacts in M-Pesa markets in order to manage and troubleshoot BAU market problems and issues
•     You will capture Partner requirements and work with the M-Pesa Online Product Manager to translate them into “Open API” product features

Qualifications

Apply if you have:

Essential

•     Bachelor’s degree required, a master’s degree in a related field preferred
•     Agile Experience including experience working with international organizations – minimum 3 years
•     At least 7 years of professional experience, with at least 4 years in a technical role within the Payments domain
•     Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
•     Strong analytical skills, able to identify solutions to complex problems
•     Demonstrable numerical, analytical, and verbal skills – in particular, well-developed written and verbal communication skills in English
•     Experience working within a multi-national team and serving customers from multiple countries would be of benefit
•     Communication and relationship management experience. Able to communicate and influence with tact and diplomacy
•     An understanding of agile methods, their impacts and benefits
•     Flexible and adaptive to change, ensuring we maximize the flow of value and minimize waste caused by ineffective processes
•     Contagious passion and commitment for driving innovation in a FinTech organization
•     Focus on real value delivered to business and customers

Desirable: 

•     Demonstrable competence using the JIRA and Confluence tools, backed with experience
•     Certified in SAFe – the Scaled Agile Framework

What you can expect from us:

•     We believe in a fair and robust interview process 
•     We have a robust flexible total reward scheme
•     Dedicated support and mentoring/coaching
•     Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential. 

Note to Applicants

• As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process. 
•     An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
•     Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
•     Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
•     Scanned copy of University Certificate
•     Scanned copy of your National ID / Passport-Legal Form of Identification