Head of Ocean Freight at DHL

In this Head of Ocean Freight position

• You will identify and develop potential, sustainable customer relationships.
• You will respond to customer enquiries / complaints.
• You will lead in engagements and strategic customer interfaces with Key Account Contacts.
• You will provide leadership in the areas of product and business development, resource utilization, Country organization and activities.
• You will support and co-ordinate the development, implementation and localization of key initiatives and programs.
• You will facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies.
• You will establish KPI’s and obtain agreement & commitment from Country management.
• You will provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements.
• You will carry out contact/negotiation (OFR) according to corporate policy and local requirements.
• You will carry out contract/relationship and performance management.
• You will interact with commercial team (at country level) in terms of pricing.
• You will define, implement, monitor, and enforce service and quality standards, in cooperation with product management (in Regional Office).
• You will be responsible for EBIT result at country/country group level OFR.
• You will have full P & L responsibility for OFR and ensure OFR delivers to agreed budget.
• You will ensure OFR compliance with industry and internal DGF policies and standards.
• You will be participating in customer solutions development and implementation of new accounts.
• You will ensure OFR is optimal resourced to meet service standards.
• You will visit customers to maintain customer relationships, research customer needs and monitor customer satisfaction.
• You will maintain relationships with suppliers and manage supplier performance.
• You will monitor the OFR, customer and shipment profitability.
• You will oversee and assist with estimates and RFQs/tenders.
• You will ensure timely processing of invoices in line with DGF financial controls.
• You will ensure continuous improvement by implementing First Choice, Station Improvements, and adherence to quality policies.
• You will grow OFR revenue and market share in collaboration with sales and OFR product.
• You will produce weekly, monthly reports and other ad-hoc reports as maybe required by management.
• You will determine organization’s structure, roles and responsibility and performance targets for the function.
• You will develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• You will develop a team spirit and multitasking capabilities within the team.
• You will plan, organize and direct an efficient and effective function.
• You will develop KPI’s with team members and monitor individual performance.
• You will conduct performance appraisal, including coaching.
• You will manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• You will identify training needs and opportunities to develop a highly skilled functional department.

Now, here’s what we need from you

• Degree in Business Management or related field
• Minimum of 10 years’ experience in the Logistics Industry
• Minimum of 5 years’ experience as Ocean Freight Manager in a reputed organization

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary