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M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.
The Head of Operational Excellence will drive the internal excellence program. The role is to deliver improved processes, controls, systems, and associated behaviors all focused on getting more standards in place in the business, and continuously improving them.
The person will work closely together with Risk & Compliance, Finance, HR, and Software Product Management, next to liaising with the Customer Excellence team who are more externally focused in their drive for excellence.
The role will report to the COO.
While the role is to be based in one of our markets, it is expected that the person is to travel up to 10 times per year visiting the other operating countries.
KEY METRICS FOR ACCOUNTABILITY
- Survey results on operational excellence (to be developed)
- Employee Engagement scores on the question ‘most of the systems & processes here support us to get our work done’
SPECIFIC RESPONSIBILITIES
- Create an operational excellence culture through helping our people become better problem solvers, better decision makers, and as a result more productive and engaged.
- To achieve this, be a broken record on the desire to have documented standards in place. Drive process and system improvements built on standards, not shying away from organizational adjustments that need to be made
- Develop a standard how to assess a function on their journey to excellence maturity. Measure functions against that standard, help them pick the right area to improve on, and then help them improve on this. This includes running quarterly internal surveys on operational excellence by function
- Provide input to both HR and Finance functions how to get more value out of respectively the people or the financial side of assessed functions
- Drive continual improvement in the operational excellence program
- Possible line management responsibilities for assigned staff
EXPERIENCE AND SKILLS
- Passion for M-KOPA’s social mission and improving the lives of our customers.
- >7 years relevant work experience
- Eye for operational problems, always looking to fix them
- Strong listening skills
- Problem solving skills and the ability to think creatively
- Confidence to justify and implement change, and the ability for people to implement accordingly
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