Jobs at M-KOPA

We’re looking for a full time, permanent Financial Systems Assistant at our Nairobi office in Kenya, within the Finance department. In this role, you will support the Financial Systems & Data Manager in development, implementation, and administration of the organization's financial systems, as well as improve financial data management.

Specific Responsibilities

1. Implements, maintains, and updates financial systems.
2. Troubleshoot and resolve Dynamics 365 related support requests.
3. Develop accounting reports.
4. Modifies system packages and modules.
5. Collaborate with key stakeholders to optimize and improve business processes.
6. Trains staff on the use of financial systems.
7. Collaborate with key stakeholders to optimize and improve business processes as well as provide business value-added solutions that accelerate business strategy.
8. Create training manuals as well as documentation of enhancements and module releases.
9. Other duties as assigned

Requirements

1. Degree in Computer Science or technical related field.
2. Exceptions will be made for candidates who can show an exceptional track record in ERP systems development.
3. Minimum of 4 years of professional experience as a Financial/ERP systems developer.

Knowledge and Skills

1. Experience implementing and managing ERP preferably Dynamics 365
2. Development experience with Microsoft development tools e.g. Visual Studio
3. Experience with reporting tools e.g., PowerBI, Prophix
4. Are not afraid to take on complicated systems.
5. Finance and operation background is necessary
6. Extensive knowledge of organization processes and business models.
7. Are excited to deeply understand the inner workings of the tools you use.
8. Push through hard problems without giving up.
    

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You can join our journey too.

We’re looking for a Product Manager to join our commercial department. Our commercial team at M-KOPA support our underbanked customers to gain access to finance through assets and IoT technology. Your main objective will be to develop and execute M-KOPA’s financial services product roadmap. This is a Group/global role, and will work closely with country teams in Kenya, Uganda, Nigeria, and Ghana to localise products, conduct customer and market research, test product betas, and launch products.

To achieve this, you’ll be expected to:

1. Design, manage, and communicate M-KOPA’s financial services consumer propositions and product roadmap
2. Develop a deep understanding of – and insights from – our customers by conducting customer interviews and focus groups and conducting user testing, working with in-country teams in all M-KOPA markets
3. Develop expertise on the financial services market in each of M-KOPA’s countries, including the competitive landscape, market opportunities, regulation, etc.
4. Identify, prioritise, and validate customer needs and market opportunities 
5. Iteratively design, prototype, and test new “minimum viable” financial service products
6. Engage stakeholders in Commercial, Credit, Market Development, and Engineering in developing the financial services product roadmap 
7. Conduct financial analyses and build business cases to ensure M-KOPA’s portfolio of financial services products is complementary and strategically coherent
8. Respond with agility to changes in business strategy or priorities, updating the roadmap accordingly
9. Plan and execute successful financial service product betas, launches, and post-launch success measurement with cross-functional teams across the business
10. Craft effective product proposals and business cases to gain executive-level buy-in and resource allocation
11. Lead a team of stakeholders across Commercial, Credit, and Engineering functions to design and build financial services 
12. Conduct effective usability, commercial, and credit tests on product betas to inform final product design, working with Market Development and Customer Research teams in each market 
13. Identify with Commercial and Marketing teams improvements and changes required to sales operations, customer engagement, or marketing to roll out new financial service products
14. Lead a team of stakeholders across Commercial, Marketing, and Customer Care functions to plan and execute product launch
15. Define and establish clear product success metrics; measure and monitor these metrics post launch and integrate product data and customer feedback into ongoing product improvements / iterations

You Might Be A Good Fit If You

1. Are passionate about our mission of making everyday essentials accessible to everyone  
2. Have 5+ years of experience in financial services product design or product management roles, with a preference for experience with digital / mobile lending products in emerging markets
3. Have experience owning and supporting the entire product lifecycle from conception to post-launch
4. Have excellent stakeholder management skills to coordinate across internal teams, particularly managing senior stakeholders
5. Are comfortable making decisions without certainty and acting on ambiguous or conflicting inputs
6. Are a collaborator and have low ego
7. Are obsessed with customers, building the best products to solve their problems and delighting them with excellent customer experiences and customer service
8. Have strong analytical capabilities and make data-driven decisions well
9. Are a results-focused and a self-starter, with excellent decision-making and problem-solving skills
10. Love inspiring individuals to get the best out of them
11. Are highly motivated and have a strong sense of ownership 
12. Are a visible, proactive, and personally involved leader with excellent organisational, influencing and communication skills both verbal and written 
13. Love fast-moving environments with frequent change and a sense of urgency to get the job done
14. Have high integrity and openness, combined with a commitment to good governance
15. Have a bachelor’s degree or equivalent, 5-10 years of related experience or training, or equivalent combination of education and experience

This position will report to Director of Business Development & Growth and can be based anywhere where possible to work within a time zone -1/+3 hours UTC.  We can offer a full-time permanent contract of employment to candidates’ resident in the UK, Kenya, Uganda or Nigeria, where our offices are based, together with a competitive salary (dependent on skills and experience), company bonus (dependent on company performance and OKRs), and a range of company benefits. For applicants who are resident in countries outside of where our offices are based, we can offer a 3 year consultancy contract, together with a freelance daily rate and an annual bonus incentive. You will also need to travel as needed to Kenya, Uganda, Nigeria, and/or Ghana to engage with our customers and in-country teams.

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You can join our journey too.

We’re looking for a Strategy Manager to join our Commercial Department. Our commercial team at M-KOPA focus on acquiring and retaining customers, through a direct salesforce of thousands of sales agents and through indirect channels; we retain customers who have demonstrated strong credit performance by offering additional products through various engagement channels (e.g., outbound telesales, USSD, the M-KOPA smartphone app, etc.)

Your main objective will be to work within the customer acquisition and retention sales teams to provide analytical support and strategic insights to drive top-line growth and operational efficiencies across all markets and sales channels. Working directly with the Director of Commercial Operations and the Director of Business Development & Growth, you will help assess the current commercial situation, identify future needs, and create solutions to help meet those needs using data and analytics.

To achieve this, you’ll be expected to:

1. Work closely with the Director of Commercial Operations and Director of BD & Growth to develop and execute against M-KOPA's strategy for customer acquisition and retention
2. Coordinate with Data and BI teams to develop effective commercial performance metrics and build commercial reporting dashboards to ensure the right actions are taken to achieve business targets and to provide effective cross-market performance benchmarks
3. Identify and define / scope opportunities for operational process and efficiency improvements within the Commercial team
4. Lead the analysis of customer segmentation, marketing campaigns, and sales performance across all channels (including direct field-force, indirect partners, digital, and outbound telesales) to inform decision-making
5. Working closely with Finance and Credit, support pricing analysis to set product prices while balancing margin, growth, and credit priorities
6. Help identify improvements in M-KOPA's deployment of direct sales and telesales agents, including training, upskilling, productivity, and retention
7. Drive competitive analysis, including building processes to regularly collect and update competitive intel from desk research, in-market research, and our own salespeople  
8. Lead financial analysis to understand the financial performance of products, set effective sales and cost targets, and build robust business plans for the next 1-5 years
9. Lead in developing business cases for new commercial initiatives
10. Help launch and grow Commercial initiatives in new countries, ensuring best practices are transferred and localised from existing countries
11. Drive ad hoc special projects, often working cross-functionally across the business to do so

You Might Be A Good Fit If You

1. Are passionate about our mission of making everyday essentials accessible to everyone 
2. Have 2+ years of work experience in strategy, business operations, management consulting, investing, investment banking, or comparable roles
3. Are strong analytically and have significant experience building models in Excel and engaging with junior and senior stakeholders to both develop effective models and communicate the model outputs; you make data-driven decisions well
4. Have significant experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders
5. Have strong project management and organisational skills
6. Are a collaborator and have low ego
7. Are highly motivated and have a strong sense of ownership
8. Love fast-moving environments with a sense of urgency to get the job done
9. Have high integrity and openness, combined with a commitment to good governance
10. Have emerging markets experience a plus (particularly experience in East or West Africa)
11. Have experience with any of the following: Looker, SQL, R, Python, advanced data science methods and/or statistics
12. Have a bachelor’s degree or equivalent experience

This position will report to Director of Business Development & Growth and can be based anywhere where possible to work within a time zone -1/+3 hours UTC.  We can offer a full-time permanent contract of employment to candidates’ resident in the UK, Kenya, Uganda or Nigeria, where our offices are based, together with a competitive salary (dependent on skills and experience), company bonus (dependent on company performance and OKRs), and a range of company benefits. For applicants who are resident in countries outside of where our offices are based, we can offer a 3 year consultancy contract, together with a freelance daily rate and an annual bonus incentive. You will also need to travel as needed to Kenya, Uganda, Nigeria, and/or Ghana to engage with our customers and in-country teams.

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We’re looking for a strategy manager to join our Customer Department.  

The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value

This position will report to Chief Customer Officer and can be based in any of M-KOPA’s countries of operations: Kenya, Uganda, Nigeria, and Ghana.  You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams. 

SPECIFIC RESPONSIBILITIES

1. Work closely with the Chief Customer Officer and Director of Customer Service to lead the company’s ‘Voice of the Customer program 
2. Manage cross-functional projects to improve the customer and agent experience 
3. Develop M-KOPA’s customer and agent journey frameworks and work with operating teams to map customer and agent experience 
4. Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs  
5. Act as a bridge between product and operating teams to ensure excellent training and adoption of all software, systems, and tools developed to improve our customer experience 
6. Support the development of M-KOPA’s solar portfolio strategy, including market and economic analysis, customer profiling, partner landscaping, competitor benchmarking, and business model development 
7. Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer service, marketing, and Kenya operating teams 

You Might Be A Good Fit If You

1. Are passionate about our mission of making everyday essentials accessible to everyone  
2. Are excited to be a champion for our customers in everything you do 
3. Have 2+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles 
4. Are strong analytically, have significant experience building models in Excel, and make data-driven decisions well 
5. Have experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving implementation 
6. Have strong project management and organizational skills 
7. Are a collaborator and have a low ego 
8. Love fast-moving environments with a sense of urgency to get the job done 
9. Have emerging markets experience (particularly in East or West Africa) 
10. Have a bachelor’s degree or equivalent experienc

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Key Responsibilities

Project Management Office

1. Support the definition of marketing projects (scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements, and milestones)
2. Ensure a pre-scope project plan is communicated to all project stakeholders together with their individual responsibilities.
3. Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored
4. Co-coordinating quality activities to meet quality objectives.
5. Managing project risks, issues, and change control, communicating the impact to the project
6. Conducting or contributing to post-implementation reviews and identifying any lessons learned.
7. Feeding carry-forward items back into the overall project plan

Business Intelligence

1. Provide expertise in understanding and using M-KOPA processes, products, and systems, and act as a resource in the interpretation and use of data generated and utilized by the organization.
2. Create OKRs and implement simple systems for performance measurements and growth.
3. Design granular dashboards using advanced excel techniques which identify bottleneck areas of the operational processes.
4. Use analysis to monitor end-to-end marketing processes to improve operational efficiency.

Queue/ Task Management

1. Ensuring timely deliverables between the agencies, partners, and M-KOPA.
2. Monitor the work/task queues closely to identify anomalies/blockers thus improving performance and delivery timelines.
3. Oversee Reporting on Initiatives/Change/Problem topics and SLA status
4. Overall Point of Contact for End-to-End marketing projects for M-KOPA

Process Control

1. Responsible for any mismatch or errors in marketing outputs
2. Managing and prioritization of tasks with partners, agencies, and in-house
3. Training on new processes/ improvements that feed into marketing strategies and/or projects
4. Auditing SOPs for branding and marketing on paper vs on-ground processes and improving on deficiencies in the end-to-end delivery of marketing outputs in the field.

Stakeholder Management

1. Ensure all communication with partners and stakeholders is seamless, clear, actionable, and transparent
2. Ensure clear feedback loops between M-KOPA and the different partners
3. Ensure proper action tracking, ownership, and closure of strategies to completion
4. Maintain a good working relationship between all parties
5. Simple, clear, and quick issue resolution between any and all stakeholders
6. Ensure a clear escalation matrix between different parties and adherence to this matrix
7. Lead and drive discussions, strategy meetings, and execution points with professionalism and respect to all key stakeholders
8. Display clear understanding and provide clear guidance regarding SLAs and contractual obligations between all M-KOPA key stakeholders and partners

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The successful candidate will be responsible for managing and maintaining current inventory- stock replenishment of service centers in KE and manage internal stakeholders. Reporting and support of global inventory planning and operations health metric reporting

KEY JOB FUNCTIONS

1. Running sales and swaps model to generate daily orders
2. Optimize stock in the channel to prevent over/under stocking
3. Identify shortcomings and suggests improvements to existing processes, systems, and procedures
4. Report on key inventory metrics to internal stakeholders.
5. Report and maintain the operation health metrics.
6. Support global markets in inventory planning and reporting standards.
7. Deliver prescribed outcomes for the area of responsibility by working within an established strategic planning system

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

1. A recognized Degree in Statistics/Mathematics/ Supply Chain Management/ or equivalent.
2. Must have prior experience analyzing and modeling complex inventory data in excel.
3. Must have data analytic and intermediate/advanced Excel Skills.
4. Prior experience in inventory planning/demand planning.
5. A keen eye for detail.

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The successful candidate will be responsible for providing analysis, reporting, insights and communications regarding credit performance of the company’s portfolio, customers, and products and services. This includes undertaking data analysis, conducting creative experiments, investigating causal drivers of issues, and preparing reports used internally and by external stakeholders. In liaison 
with the Credit Manager, the analyst shall provide key insights to influence credit behavior and performance.

KEY JOB FUNCTIONS (Main activities undertaken by the jobholder and reflective of the most important features of the job)

1. Work with credit managers and data analysts to formulate, investigate and answer key credit questions and provide quality analysis to inform management on customer, product, and portfolio credit performance
2. Contribute to the development of reports to key stakeholders including senior management, the board of directors and investors, including graphical analysis, presentations, and verbal and written communications.
3. Conduct and report on experiments and initiatives geared towards improving and maintaining a healthy credit performance across M-KOPA’s customer base, such as collections targeting, behavioral nudge campaigns, etc.
4. Contribute to the development of credit and financial models to be used by the business, including but not limited to bad debt modelling, debt collection processes, cash flow modelling, and loss rate assumptions
5. Monitor and report on key performance metrics on M-KOPA’s core products and pilots, including standard and non-standard forms of portfolio health and delinquency reporting, repayment rates, etc.
6. Liaise with other (typically more operational) departments to ensure that actions are appropriately carried out to execute on key initiatives to drive improved credit performance, reduce risk and improve accountability

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED 

1. 3-5 years of work experience in an analytical role, such as a credit analyst, statistician, data analyst, or researcher
2. Credit, data, or financial analysis skills to effectively review and report on key performance metrics
3. Knowledge of lending business practices and consumer credit in emerging markets strongly preferred.
4. Strong interpersonal and presentation skills to effectively communicate with colleagues and senior stakeholders
5. A positive, learning-oriented attitude and capacity for self-empowerment and creative thinking University degree preferably in a quantitative field, including statistics, engineering, accounting or economics
6. Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods required
7. Proficiency in data analytics and familiarity with visualization tools including SQL, R!, Python preferred

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We’re looking for a full time, permanent Financial Systems Assistant at our Nairobi office in Kenya, within the Finance department. In this role, you will support the Financial Systems & Data Manager in development, implementation, and administration of the organization's financial systems, as well as improve financial data management.

Specific Responsibilities

1. Implements, maintains, and updates financial systems.
2. Troubleshoot and resolve Dynamics 365 related support requests.
3. Develop accounting reports.
4. Modifies system packages and modules.
5. Collaborate with key stakeholders to optimize and improve business processes.
6. Trains staff on the use of financial systems.
7. Collaborate with key stakeholders to optimize and improve business processes as well as provide business value-added solutions that accelerate business strategy.
8. Create training manuals as well as documentation of enhancements and module releases.
9. Other duties as assigned

Requirements

1. Degree in Computer Science or technical related field.
2. Exceptions will be made for candidates who can show an exceptional track record in ERP systems development.
3. Minimum of 4 years of professional experience as a Financial/ERP systems developer.

Knowledge and Skills

1. Experience implementing and managing ERP preferably Dynamics 365
2. Development experience with Microsoft development tools e.g. Visual Studio
3. Experience with reporting tools e.g., PowerBI, Prophix
4. Are not afraid to take on complicated systems.
5. Finance and operation background is necessary
6. Extensive knowledge of organization processes and business models.
7. Are excited to deeply understand the inner workings of the tools you use.
8. Push through hard problems without giving up.

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The Head of Operational Excellence will drive the internal excellence program. The role is to deliver improved processes, controls, systems, and associated behaviors all focused on getting more standards in place in the business, and continuously improving them. 

The person will work closely together with Risk & Compliance, Finance, HR, and Software Product Management, next to liaising with the Customer Excellence team who are more externally focused in their drive for excellence. 

The role will report to the COO. 

While the role is to be based in one of our markets, it is expected that the person is to travel up to 10 times per year visiting the other operating countries.

KEY METRICS FOR ACCOUNTABILITY

1. Survey results on operational excellence (to be developed)
2. Employee Engagement scores on the question ‘most of the systems & processes here support us to get our work done’

SPECIFIC RESPONSIBILITIES

1. Create an operational excellence culture through helping our people become better problem solvers, better decision makers, and as a result more productive and engaged.
2. To achieve this, be a broken record on the desire to have documented standards in place. Drive process and system improvements built on standards, not shying away from organizational adjustments that need to be made
3. Develop a standard how to assess a function on their journey to excellence maturity. Measure functions against that standard, help them pick the right area to improve on, and then help them improve on this. This includes running quarterly internal surveys on operational excellence by function
4. Provide input to both HR and Finance functions how to get more value out of respectively the people or the financial side of assessed functions
5. Drive continual improvement in the operational excellence program
6. Possible line management responsibilities for assigned staff 

EXPERIENCE AND SKILLS

1. Passion for M-KOPA’s social mission and improving the lives of our customers.
2. >7 years relevant work experience
3. Eye for operational problems, always looking to fix them
4. Strong listening skills
5. Problem solving skills and the ability to think creatively
6. Confidence to justify and implement change, and the ability for people to implement accordingly

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We’re looking for a Senior IT Security Engineer for M-KOPA Group within the IT Systems Department who’s resourceful, organized, and proactive about getting things done. Your main objective will be to oversee and ensure the security, protection of, and access to, the M-KOPA’s IT Systems and data and avoid data breaches. The position will report to Manager IT Systems

In this role, you’ll be expected to:

1. Serve as a liaison to M-KOPA’s Legal and Compliance teams for local and network security issues.
2. Configure technical security controls and implement security policies.
3. Develop and implement sufficient measures to detect cyber threats.
4. Conduct regular system audits to provide insights on overall company IT security posture.
5. Monitor and audit various systems e.g., Azure AD and ERP to confirm that employees have the proper level of information access.
6. Install, configure and upgrade security software (e.g., antivirus programs and SIEMs)
7. Monitor network activity to identify issues early and communicate them to IT teams.
8. Act on privacy breaches and malware threats.
9. Serve as a security expert and conduct trainings when needed.
10. Draft IT policies and guidelines.
11. Mentor and help develop other security analysts to provide guidance and expertise in their growth.
12. Work closely with managed service providers, delivery, vulnerability, and incident response teams
13. Collaborates with other technical leads (Infrastructure and Application) to integrate security controls
14. Perform other related duties as assigned.

Education/Experience

1. Bachelors Degree in IT, Computer Science, Computer Engineering or related field of study
2. 5+ years’ experience in IT security, Networking, Azure Cloud administration and SIEM systems.
3. Extensive knowledge on Microsoft 365 is a MUST.
4. Holder of a security, data privacy & protection certification e.g., CEH, CISA or CISSP is an added advantage.

You Might Be A Good Fit If You Have

1. Experience in Information security standards e.g. ISO 27001:2013 or any other data privacy qualification.
2. Excellent verbal and written communication skills.
3. Excellent organizational skills and attention to detail.
4. Strong analytical and problem-solving skills.
5. Discipline to work under minimum supervisi

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The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Duties and Responsibilities

1. Installing and configuring computer hardware’s, software’s, systems, networks, printers and scanners.
2. Provision of User support for both remote and on-premises staff.
3. Troubleshoot and resolve issues with software or hardware in a timely manner using the available resources within the company.
4. Walk colleagues or clients through steps to help them resolve their technical problems.
5. Maintain procedures and reports that provide technical support to the entire organization.
6. Analyze records and logs to spot underlying trends and potential issues.
7. Creating accounts for new users and assist with password or login problems.
8. Support the implementation of new solutions or applications.
9. Responds to priority Incidences and Alerts via Phone, In person or electronically during and or after office hours.
10. Ensure security and privacy of Networks and computer systems are maintained

Requirements and Qualifications

1. Associate’s or bachelor’s degree in Computer science or a related field.
2. 2+ years of experience in a technical support role.
3. Working knowledge and expertise with variety of software, hardware, and applications including but not limited to Microsoft Office 365, Dynamics 365, Windows 10,3cx, Zendesk/Freshdesk, Sophos.
4. Microsoft Certified IT Professional/CCNA Certifications are preferred.
5. Basic MSSQL Knowledge.
6. Basic Understanding of Cloud preferably Azure.
7. Willingness to solve complicated problems and see projects through to completion.
8. Analytical skills to study problems and records and identify solutions.
9. Team-oriented attitude to help other colleagues and departments with technical problems.
10. Strong interpersonal communication and relationship-building skills.
11. Ability to manage time and effectively prioritize numerous tasks at one time.