ICT Assistant at Mercy Corps

General Position Summary

The primary role of the ICT Assistant is to maintain Mercy Corps Kenya IT Systems in the Country office (Nairobi) and all field offices by ensuring proper functioning of equipment and network to meet organizational needs and demands. The IT assistant supports the use of email, create, and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed. S/he is responsible for promoting the use of ICTs within Mercy Corps through research, training, webinars and how-to guides.

Essential Job Responsibilities

1. Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
2. Conduct staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff;
3. Responsible use and confidentiality of any information identified as sensitive;
4. Regularly update anti-virus programs are ensure the entire network and computers are virus-free;
5. Under the guidance of the ICT/T4D Coordinator, undertake the repairing and maintaining of LAN-s, internet systems and general IT maintenance and training in the MC Kenya office – as per needs outlined by the Director of Operations.
6. Oversee repair of computers and IT equipment at a local level, when possible - facilitate and advise on best, safest and most economic solutions in consultation with the ICT/T4D Coordinator
7. Maintain an efficient Local Area Network for Mercy Corps office. Current designs are appropriate for the programmatic needs for the Kenya office and any additions or changes require prior approval and planning.
8. Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices in Kenya. Facilitate the purchase of items through the Procurement function
9. Maintain the Mercy Corps mail server and assign addresses as instructed by ICT/T4D Coordinator
10. Assist in administration functions as needed; assist logistics staff in inventorying and tracking IT assets.
11. Maintain proper documentation of all IT equipment including; system profiles, warranties and IT stock/accessories; Organize and maintain central filing system of all systems in Mercy Corps Kenya.
12. Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories and other systems in all Field offices, as required;
13. Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
14. Other duties as assigned.

Accountability

1. Reports Directly To:   ICT/T4D Coordinator
2. Works Directly With:   Program managers, program staff, Coordinate and Head of Offices in identifying IT needs.

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

1. A minimum of two years experience in information technology systems (IT).
2. A relevant university degree in computer sciences, IT, or related is desirable.
3. Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of an internal email system as per the local area networking (LAN).
4. knowledge of Managing Cisco Meraki Appliances, a good understanding of firewall, traffic shaping and proxy, G Suite , TCPIP settings, Linux and Windows applications.
5. Experience for upright maintenance of all internet accounts, Logins and account status.
6. Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
7. Ability to troubleshoot, plan and design low maintenance systems is a must.
8. Ability to troubleshoot and maintain both wireless and cable connections is required.
9. Must understand, follow and implement existing policies on IT equipment use and best practices.
10. Success Factors
11. The ideal candidate should be self-reliant, passionate about technology, collaboration, and problem-solving using technology. Under the guidance of the departmental leadership team, S/he should have the capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs.