IT Solutions Associate (Digital Advocacy & Data Services), G6 at World Food Programme (WFP)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The Business Transformation unit provides digital assistance services to UN World Food Programme, programmes and operations in Kenya. These services include but not limited to business solution application under the freedom in a framework (FIAF) guideline; support and maintenance of existing business solution; end user training; business process automation; data analysis and support for O365 Tools.

This position is expected to deliver digital assistance services (DAS) to digitize WFP’s programmatic response, leveraging core and/or deploying bespoke local DAS solutions.

KEY ACCOUNTABILITIES (not all-inclusive)

• Design and implement stable reliable and effective IT applications.
• Data Analytics and BI.
• Produce System Specification requirements from business problems when required.
• Research and suggest new business solutions and services, to support office automation.
• Provide system support to users for developed solutions.
• Create and maintain technical documentation.
• Implement required testing regime to ensure developed systems are functional.
• Developing and maintaining APIs to support data and technology integration where needed.
• Respond to service requests on developed systems and incident resolution.
• Ensure developed solutions follow WFP guidelines for software solutions
• Any other tasks as assigned

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People  

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

DELIVERABLES

• Business Solution Applications
• End-user Training
• User Stories
• IT Security Compliance
• User Acceptance Testing

STANDARD MINIMUM QUALIFICATIONS

• Education:  First University degree in one or more of the following disciplines: Information Systems, Computer Science or Information Technology, is desirable.
• Demonstrated experience working within or leading high-performance teams
• Language: English

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Experience: 

• At least 3 years of experience in software development / programming and maintenance.
• Experience in database applications.
• Experience in UML.
• Experience in backend web development MVC Frameworks Experience in mobile application development

Knowledge & Skills

• Understanding of test-driven development (TDD).
• Strong communication skills and ability to articulate complex and technical concepts to non-technical audiences
• Azure DevOps experience
• Experience in mobile application development
• Extensive knowledge in Object Oriented programming
• Extensive knowledge in HTML, CSS, SASS or (LESS)
• Knowledge in at least one of the following CSS framework: bootstrap, materialize, foundation
• Working knowledge of Python, C#, Java and Node.Js or Django frameworks
• Microsoft certification is a plus
• Mature judgment with strong communication and interpersonal skills
• Collaborative spirit able to liaise with a wide range of people at all levels