IT Support Assistant at Actserv

Key Duties and Responsibilities:

• Daily user support, troubleshooting and handling of daily support tasks in the office or remotely as need arises.
• Developing, updating and maintaining the company’s websites.
• Perform website updates, maintenance, and troubleshooting to ensure optimal website functionality, performance and security.
• Conduct thorough testing and quality assurance to identify and resolve any issues or bugs.
• Optimize websites for speed, performance, and SEO best practices.
• Customize and configure WordPress plugins to enhance website functionality and user experience.
• Stay updated on the latest WordPress trends, technologies, and best practices to continually enhance our websites.
• Collaborate with the Graphic design team to ensure seamless integration of design elements and user-friendly interfaces.
• Administration of the various systems in place; servers and any other entities in place for the company’s business needs.
• Administration, support and configuration of the PBX systems in the office, maintenance and troubleshooting as need arises.
• Maintenance, troubleshooting and configuration of printers in the office, and any other hardware equipment in the office as required.
• Maintenance of cloud servers, security hardening, troubleshooting and administration.
• Ensuring updated records of employee profiles, accounts creation and termination upon employee exit.
• Training of users on any new software that is used for productivity in the office.
• Performing all networking responsibilities in the office for LAN, cable management, Ethernet and WiFi.
• Ensuring that power supply and backup is well maintained in the server room for smooth operation of all
  connectivity and operational infrastructure.
• Monitoring of network traffic, to ensure security and enforcement of security policies in the office for seamless operation.
• Implement and maintain firewall and network security measures to protect against unauthorized access and Cyber threats.
• Stay updated on the latest security threats and best practices to ensure a robust security posture.
• Generate reports on support activities, incident trends, and performance metrics as required.
• Stay updated with industry trends, new technologies, and best practices to enhance skills and knowledge.
• Perform other related duties as required.

Qualifications:

• Bachelor’s degree in Information Technology, or a related field.
• Any networking qualification, an added advantage, but not mandatory.
• Experience in IT support especially on desktop support.
• Hands on experience with web content management systems i.e WordPress.
• Knowledge of the UNIX and Linux Operating Systems is preferred.
• Knowledge of Apache2, Nginx web servers.
• Knowledge of Docker and containerization.
• Commitment to professional values and integrity.
• Highly motivated and adaptable individual with strong technical, communication, problem solving skills, and displays willingness to learn, attention to detail, initiative, self drive and ownership of work.