Leisure Sales Coordinator at Fairmont Hotels & Resorts

Job Description
Leisure Sales Coordinator

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Reporting to the Leisure Sales Manager, responsibilities and essential job functions include but are not limited to the following: 
• Manage and build relationships with various clients for new and repeat business by conducting sales calls and site inspections. Participate in site inspections and client entertaining as requested.
• Develop and implement growth strategies and source new opportunities within the allocated sector to maximize revenues. Attend industry events to network with industry colleagues and remain informed about trends in the industry.
• Co-ordinate, conduct and complete follow up actions on Sales Calls. Co-ordinate and complete follow up actions on property inspections. Provide the Sales Manager with required information on any of your current or new clients by maintaining a good client database.
• Negotiate with clients in order to confirm the business to contract stage. Introduce initiatives to raise awareness of the hotel.
• Track and record sales activities and account growth by using available systems and tools
• Manage day to day enquiries from clients for requests for property information, brochures, rates & offers
• To support the Sales Manager with organization of FAM trips and site inspections and Product Training,
• Communicate promotions, special offers, packages and client booking incentives externally and internally to all relevant team members.
• Assist with accurately maintaining all trade client records, files and correspondence, both electronic and hard copy files as requested in order to monitor and develop our client databases to ensure effective mailings & correct client history
• To assist in the maintenance of departmental records including sales expenditure, renewals of local memberships and subscriptions
• Develop and maintain relationships with “local” and international tour bookers, lifestyle and concierge companies.
• Compile weekly sales reports and statistics from The Collection reservation system based on source of business, including nationality and partner production figures and booking patterns and observations
• Coordinate the supply of sales kits and all collateral & giveaways
•  To update The Collection CRM with sales activities including key customer information. Updating and maintaining the Customer Database
• To research and stay abreast of industry trends, innovations and any potential to group the business. Providing constructive and timely feedback to the operation on any guest or client feedback received; with suggestions for action
• Attend weekly Revenue Meeting to provide feedback on revenue generating initiatives
• To manage workload effectively and Completion of weekly sales reports.
• To share ideas and problems with colleagues and encourage their input to help make decisions where possible
• To undertake any other duties including operational tasks on property as and when required by Senior Management

Qualifications
Your experience and skills include:

• Previous sales or administrative experience preferred
• Computer literate in Microsoft Window applications and or relevant computer applications required 
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times