Manager, Business Analysis at NCBA Group

JOB PURPOSE STATEMENT

The Manager, Business Analysis will be responsible for leading a team of Business Analysts in applying business analysis tasks and techniques. The role will work as a liaison among stakeholders in the Business Units and the Technical teams in order to understand the structure, policies and operations, and to recommend technical solutions that enable the Business Units to achieve their goals.

The role is responsible for carrying out business analysis tasks, including the identification and documentation of actionable user requirements in the form of a Business Requirements Document.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Strategic Planning (30%)           

• Together with the architects, communicate with the heads of their business units to understand their local strategies, develop corresponding long-term plans for IT, negotiate these plans with local business leaders and document the agreed plans for IT as Considerations and Visions relevant for their business units

Initiative Delivery (70%)       

• Participate in Initiative Delivery Step 1: Initialization, which entails definition of the BRD (by BA), Solution Overview and Solution Designs (by Architects).
• Work with the teams that are writing business cases for new initiatives, participate in writing of RFP documents, work with product management teams to define solution features.
• Analysis and Documentation of Requirements- The role will be responsible for the analysis of Business Requirements and documenting Business Requirements Documents (BRD) using documents from business teams such as Product Management, for example documents on Confluence, and screen mock-ups. The BRD will clearly define the requirements from a technical perspective, documenting details of new solution technical capabilities and/or how existing solutions will be modified to provide the desired technical capabilities. The role is also responsible for questioning – to a point of technical clarity – the need for the requests made in the business requirements.
• Requirements assessment and validation:  The role must test requirements (prior to implementation) to ensure that they meet stakeholder objectives and are technically sound. In order to do this, the role must develop the master test plan, which is developed to test the requirements, and which may also be responsible for Technical Quality Assurance once the final project deliverables are ready.
• Management, Communication and Control of Business Requirements: Using the Requirements Work Plan, the role shall manage the business analysis process; the role shall also manage changes to documents and requirements and the RWP; track status of tasks in the RWP; communicate with stakeholders such as the project manager, business sponsor, and others involved in the business analysis and project management process.
• Assists the architects to write Solution Overviews and Solution Designs based on the BRD.
• Communicate with other analysts and business analysts to enable global optimization of strategic IT-related decisions.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study from a recognized university.
• Preferably certified in CBAP

Desired work experience:

• At least 4 years’ work experience as a systems developer/business analyst in a busy IT development environment, 2 years of which must include experience in systems analysis.
• Familiarity with DevOps, Agile working and CICD
• Experience in writing formal Use Cases and other UML tools
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.

JOB COMPETENCIES

Technical Competencies

Overall understanding of the essential IT-related processes and common IT management best practices in different areas including, among others, the following IT-related topics:

• Business analysis skills – carrying out analysis on business requirements to produce a BRD that can be converted to technical designs
• Project management – delivering new IT projects in a well-organized and predictable manner on time and budget
• Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
• Release management – organizing the system rollout through different stages and environments, e.g. development, testing and production
• Service management – controlling the quality of provided IT services, e.g. service level agreements (SLAs)
• Ability to explain the implications of various IT-related planning decisions for the business of an organization to a wide business audience.
• Familiar with various business decision supporting tools (e.g. SWOT analysis, value chain, BCG matrix, etc.)
• Aware of popular investment calculation and business case assessment techniques.

Behavioural Competencies

• Ability to articulate the business strategy, competitive advantages, business capabilities and processes.
• An understanding of organizational politics and culture to be able to effectively promote their decisions and cope with potential resistance.
• Ability to communicate and influence others.
• Readiness for finding the middle ground between conflicting opinions and need
• Willingness to trade local advantages for global benefits
• Readiness to follow and commit to collective decisions, plans and courses of action regardless of personal opinion.