Vacancies at NCBA Group

JOB PURPOSE STATEMENT

This position is accountable for the strategic planning, monitoring and management of the card and channel operations to drive card operation management within the card business thus ensure maximum process efficiency as well as ensuring the card and channel operations performance meets internal and external customer expectations while concurrently driving operational efficiencies. This fast-paced card environment requires strategic leadership focusing on process, quality and governance of the card payment ecosystem while keeping abreast with the competitive landscape and emerging trends.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (30%)           

• Development and implementation of strategies necessary to achieve a sustained growth in revenues & profitability through the card business.
• Development, implementation and governance of operational processes to mitigate revenue leakages within the card operations.

Internal business processes (30%)       

• Development and implementation of strategy touching on emerging technology related to plastic and digital card services, including tokenization, new card data storage, card security, technology advances related to PIN security, card activation, and use of the card as an identity device with the aim of ensuring that the BanqTech remains competitive and keeps track with dynamic digital/Card/Channel environment.
• Accountable for risk mitigation within card operations by keeping abreast with the regulatory and partner  requirements on card business as well as regulations related to BanqTech’s compliance including bank secrecy and anti-money laundering laws and Implement the NCBA’s compliance policy in liaison with the Manager Risk and Compliance, ensuring adequate compliance resources, risk mitigation and training, fostering a compliance culture.
• Maintain the Business Continuity Plan as it relates to card processing, to include documentation, testing planning and compliance. Assure that recovery site(s) are in appropriate state of readiness to accommodate processing when relocation is required, or work with outsourced service providers to assure their plans are tested and viable.
• Develop, manage and monitor the card business; both digital and physical, with the aim of ensuring that the Bank remains competitive within the dynamic card and channel environment.
• Operational performance of the POS networks, including but not limited to  Visa networks to provide stakeholder service excellence and complete support of business units.
• Responsible for Card SLAs through definition and continous monitoring of service commitments both internally and externally.
• Define and remains accountable for card reconciliation, settlement and dispute management processes.
• Define, implement, review and monitor implementation of procedures and policy matters to ensure the security of plastic cards.

Customer (30%)

• Retain and enhance business relationships from existing and potential customer base through delivery of excellent customer experiences that support a customer obsessed culture i.e.
• Service Level Agreement (SLA) / Turn-Around Time (TAT)
• Customer Satisfaction Index (CSI) benchmarks
• Collaborate with internal and external stakeholders i.e. Engineering, Risk, service providers/vendors to maintain a reliable, interactive, and up to date card processing functionality that meets BanqTech’s strategic plans and provides enhanced cardholder possibilities with emerging service opportunities.
• Management of network and vendor relationships while ensuring governance with a view of assuring card operations, cardholder services and plastics production are meeting business objectives, customer expectations as well as regulatory requirements

Learning & Growth (10%)

• Identify and plan personal training needs for self and team members.
• Coaching the team

JOB SPECIFICATIONS

Academic:

• University degree or equivalent, with major study in finance, business and/or technology
• Certification in MasterCard or VISA Dispute Management, Compliance, Reconciliation and Settlement

Desired work experience:

• Minimum of 8 years’ experience in a Financial/Banking IT industry
• At least 6 years’ experience in business operations functions, including various customer servicing channels, vendor management, fraud and business analytics.
• At least 4 years’ experience in a Card Issuing / Acquiring Role
• Must have 4 years’ experience in a Visa & MasterCard Operations role.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.

JOB COMPETENCIES

Technical Competencies

• Knowledge of the Banking and Payments Act - Secrecy, policy and guidelines, Information Security Policy, Anti-Money Laundering and Cyber Security Act
• Have a strong control and process and risk management mindset, constantly paying attention to details and have ability to perform deep-dive investigation and crunching for control and process issues
• Proactive team player with ability to work independently with minimal supervision and equips with excellent communication (both spoken and written), presentation and business writing skills
• Able to collaborate within a team, at various levels of stakeholders from the operating level to the senior management across locations
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time in a fast-paced environment. Able to effectively manage time and prioritize tasks and responsibilities
• Positive attitude and willing to take new challenges with an open-mind
• Creative, quick & systemic thinking with strong analytical and planning skills

Behavioural Competencies

• Interpersonal Skills: Ability to lead, build and influence motivated teams
• Emotional Intelligence : Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Social and Cross-cultural Awareness: Interacts with colleagues, customers, and other stakeholders in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
• Agile: Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments. Inculcates a digital mind-set in the organization, institutionalizing cross-functional collaboration, flattening hierarchies, devolving decision making to smaller teams, and building environments that creatively partnering with external companies to extend necessary capabilities to encourage the generation of new ideas and developing more iterative and rapid ways of doing things.
• Implements incentives and metrics to support such agility.
• Leadership Skills: Team Building and ability to train, develop and mentor staff; Presents new challenges and opportunities to the team to enable them to demonstrate and achieve their full potential; encourages and inspires team learning
• Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always achieve a Win/Win outcome
• Innovative: Creative and adaptive to change. A team player who is supportive of other’s ideas and innovations, collaborates in a culture of knowledge-sharing and team learning to strengthen the organization’s work

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JOB PURPOSE STATEMENT

This role is responsible for the analysis, design, development and management of automated tests for new and existing software.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

• Designing, developing and supporting frameworks for our test infrastructure and providing automation expertise to our development teams.
• Contributing toward predictable delivery of quality releases
• Mentor team members on test automation to build a culture of excellence.
• Document and maintain a robust log of all test cases and results.
• Work with business and product development to develop functional and technical requirements and propose solutions to address these requirements.
• Make efficient use of source control and bug tracking systems
• Identify, analyse and report test results
• Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
• Evaluate, plan, and breakdown QA tasks and work packages in Software development Projects within agreed time constraints.
• Provide input into the development and maintenance of Business Continuity Plan and Data Security Plan for the Bank’s Software Platforms in order to guarantee continuation of services at all times.
• Knowledge Transfer on test automation frameworks to the application development and integration teams.
• Performs research and development to evaluate emerging technologies and their potential to optimize testing processes.
• Test code for robustness, including edge cases, usability and general reliability

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business-related course is an added advantage

Desired work experience:

• Minimum 5 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within software testing
• Experience in writing, executing and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, Jmeter
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2 
• Hands on experience in software development with major languages Java, Kotlin, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.

JOB COMPETENCIES

Technical Competencies

• Strong understanding of SOA lifecycle, Integration patterns and standard methodologies.
• Knowledge of Linux/Unix commands and SQL will be required.
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• ITIL, and PRINCE 2 Certification
• Excellent analytical and problem-solving skills
• A good knowledge of the systems and processes within Financial Services industry
• Issue/bug tracking tools e.g. JIRA
• Use of continuous integration tools e.g. Gitlab CI/Jenkins
• Testing Automation

Behavioral Competencies

• Interpersonal skills to effectively communicate with and manage stakeholders
• Commercial Acumen: The role holder should have an intricate knowledge of our business: it’s vision, mission, strategy, values and how it operates.
• Excellent Leadership & Communication Skills: The ideal candidate can clearly communicate and share the test automation matters with all stakeholders across the organization
• Innovative & Adaptable: ideal candidate is passionate about innovation of new architecture and enhancing existing ones to leverage these cutting-edge technologies.
• Self-Driven & Results Oriented: ideal candidate should be self-motivated and self-managing.
• Knowledge and experience in modern practices for Software testing in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of Application design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

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JOB PURPOSE STATEMENT

Loop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants.  The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments. The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers. To further scale the platform, LOOP DFS will partner with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services.

The holder of this role will be responsible for ensuring that market opportunities match LOOP DFS's strategy and strategic directions. The role holder is responsible for the commercial design, implementation, monetization and overall ownership of the commercial strategy of the Grow Business.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Financial (30%)           

• Revenue growth: The primary financial objective for the the Head of Grow Business is to drive revenue growth for the Ecosystem. This involves developing a comprehensive commercial strategy that targets new markets, identifies new customer segments, and drives sales and marketing initiatives to meet revenue targets.
• Gross margin growth: In addition to revenue growth, the Head of Grow Business must also focus on profitability within the Ecosystem. This involves managing costs, optimizing pricing strategies, and driving operational efficiency to ensure that the company is operating in a financially sustainable manner.
• Customer lifetime value: The Head of Grow Business must focus on maximizing customer lifetime value by building strong customer relationships, reducing churn, and increasing expansion customers. This involves developing and executing customer retention.
• Return on investment: The Head of Grow Business must ensure that the company is getting a return on its commercial investments within the Ecosystem. This involves tracking and measuring the effectiveness of sales and marketing initiatives, partnerships, and other commercial programs to ensure that they are delivering the desired results.
• Market share: The Head of Grow Business must focus on increasing the company's market share within the Ecosystem by identifying and pursuing growth opportunities in new and existing markets. This involves developing and executing market entry and expansion strategies and ensuring that the company is competitive in the marketplace.
• Drive partner acquisition: The Head of Grow Business in the assigned ecosystem focus on Partner acquisition with the intention of adoption of Embedded financial infrastructure products or the development of a market place that will bring partners, consumers and producers into a value exchange arrangement.

Internal Business Processes (30%)       

• Sales and marketing process optimization: The Head of Grow Business must focus on optimizing the company's sales and marketing processes to ensure that the company is able to effectively target and acquire new customers. This involves streamlining processes, identifying and removing bottlenecks, and continuously improving the effectiveness of the company's sales and marketing efforts.
• Risk management: The Head of Grow Business must focus on managing risk to ensure that the company is able to identify and mitigate potential risks and avoid negative impacts on its customers and the broader business. This involves developing and implementing risk management policies and procedures, monitoring compliance with regulatory requirements, and identifying and mitigating potential risks.
• Cross-functional collaboration: The Head of Grow Business must focus on fostering cross-functional collaboration across the organization to ensure that the company is able to effectively execute its commercial strategy. This involves working closely with other departments, including product, engineering, and customer support, to ensure that everyone is aligned around the company's commercial objectives and working together to deliver value to customers.
• Performance tracking and measurement: The Head of Grow Business must focus on tracking and measuring performance to ensure that the company is achieving its commercial objectives and making progress toward its financial and growth targets. This involves setting performance metrics and tracking progress against these metrics, identifying areas for improvement, and adjusting the company's commercial strategy as needed.

Customer (20%)       

• Customer acquisition: One of the primary customer objectives for The Head of Grow Business is to drive customer acquisition. This involves identifying and pursuing new customer segments, developing effective sales and marketing strategies to reach these customers, and ensuring that the company is meeting their needs and delivering value.
• Customer retention: In addition to customer acquisition, The Head of Grow Business must focus on customer retention. This involves developing and executing customer retention programs and ensuring that the company is delivering an exceptional customer experience that keeps customers coming back.
• Customer satisfaction: The Head of Grow Business must ensure that the company is delivering a high level of customer satisfaction by monitoring customer feedback and acting to address customer concerns and issues. This involves building strong relationships with customers, providing excellent customer service, and ensuring that the company is meeting its commitments and delivering on its promises.
• Customer lifetime value: The Head of Grow Business must focus on maximizing customer lifetime value by building strong customer relationships, reducing churn, and increasing cross-sell and upsell opportunities. This involves developing and executing customer retention and loyalty programs and ensuring that the customer experience is exceptional.
• Customer feedback and insights: The Head of Grow Business must also focus on gathering customer feedback and insights to inform the company's product and service offerings. This involves conducting customer surveys, analysing customer data, and using customer insights to drive product innovation and improve the customer experience.

Learning and Growth (20%)       

• Continuous learning: The Head of Grow Business must prioritize continuous learning and development for themselves and their team. This involves staying up to date with the latest industry trends, attending conferences and events, and seeking out new knowledge and best practices to inform the company's commercial strategy.
• Talent development: The Head of Grow Business must also focus on developing and growing their team to ensure that they have the skills and expertise needed to execute the company's commercial strategy. This involves providing training and development opportunities, mentoring and coaching team members, and fostering a culture of continuous learning and growth.
• Innovation: The Head of Grow Business must prioritize innovation and encourage their team to think creatively and identify new ways to drive growth and profitability. This involves staying up to date with emerging technologies and market trends, identifying new opportunities for growth, and fostering a culture of experimentation and innovation.
• Strategic partnerships: The Head of Grow Business must focus on identifying and building strategic partnerships that can help the company achieve its commercial objectives. This involves developing strong relationships with partners, identifying opportunities for collaboration and co-creation, and leveraging partner capabilities to drive growth and innovation.
• Data-driven decision-making: The Head of Grow Business must prioritize data-driven decision-making to inform the company's commercial strategy. This involves analysing customer and market data, tracking performance metrics, and using insights to make informed decisions and drive continuous improvement.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Information Technology or Business-related field of study from a recognized university.
• MBA or a Master’s degree in a business field is desirable.

Desired work experience:

• At least ten years' work experience, five of which should have been in a management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives.

JOB COMPETENCIES

Technical Competencies

Business Strategy       

• Business Development: You should have a strong understanding of business development principles and be able to identify and cultivate relationships with potential partners that will contribute to the growth of the business. This includes conducting market research to identify potential opportunities and developing strategies to engage with potential partners.
• Product and Industry Knowledge: As The role holder, you will need to have a deep understanding of the company's products and services and the industry in which it operates. This will enable you to identify potential partners that align with the company's strategy and products and build relationships with them.
• Collaboration and Communication: You will need to be an excellent communicator and collaborator, able to work with cross-functional teams to achieve shared goals. This includes working with sales and marketing teams to identify potential partnerships and working with product and engineering teams to develop integration solutions.
• Negotiation and Contract Management: As a key member of the business development team, you should have strong negotiation and contract management skills to ensure that agreements with partners are favourable for the company.
• Strategic Planning: You should be able to develop and execute a strategic plan for ecosystem development that aligns with the company's overall strategy and goals. This includes setting clear objectives, identifying key performance indicators, and developing a roadmap for execution.

Platform Business Design

• Customer empathy: The Head of LOOP Grow Business must have a deep understanding of the needs and preferences of the company's customers. This involves developing empathy for customers, conducting user research, and incorporating customer feedback into the design of the platform.
• Design thinking: The Head of LOOP Grow Business must be able to apply design thinking principles to the platform design process. This involves developing user-centered design solutions, prototyping and testing designs, and iterating based on user feedback.
• Technical knowledge: The Head of LOOP Grow Business must have a strong understanding of the technical aspects of platform design, including APIs, data models, and software architecture. This involves working closely with engineering and product teams to ensure that the platform is designed in a way that is scalable, reliable, and secure.
• Collaboration and communication: The Head of LOOP Grow Business must be able to collaborate effectively with cross-functional teams, including product, engineering, design, and business teams. This involves communicating effectively, building consensus, and aligning teams around a common vision for the platform.
• Innovation: The role holder must be able to drive innovation in the platform design process. This involves staying up-to-date on emerging technologies and trends, exploring new design approaches, and experimenting with new features and functionality.
• Business acumen: The Head of LOOP Grow Business must have a strong understanding of the business implications of platform design decisions. This involves balancing the needs of customers with the needs of the business, understanding the competitive landscape, and making data-driven decisions that drive growth and profitability.

Business Model Innovation    

• Market Research: The role holder should have a deep understanding of the market and industry in which the company operates, and be able to identify emerging trends and customer needs. This will enable you to identify opportunities for new business models that align with customer needs and company strategy.
• Customer Focus: The role holder should have a deep understanding of customer needs and preferences, and be able to design business models that create value for customers. This includes developing customer personas, conducting user research, and using customer feedback to improve and refine new business models.
• Design Thinking: The role holder should have strong design thinking skills to facilitate the development of new business models. This includes identifying customer pain points, prototyping new solutions, and testing and iterating on ideas.

Partner Management 

• Strategic thinking: The role holder must be able to think strategically about the company's partner ecosystem and how it can drive growth and achieve its commercial objectives. This involves understanding the company's competitive landscape, identifying emerging trends and technologies, and anticipating changes in customer needs and preferences.
• Relationship building: The role holder must have strong relationship building skills, including the ability to establish and maintain strong relationships with partners. This involves identifying potential partners, building rapport, and working collaboratively to achieve shared goals.
• Negotiation: The role holder must be able to negotiate effectively with partners, including negotiating terms of agreements, pricing, and other commercial terms. This involves understanding partner motivations, identifying areas of mutual benefit, and building consensus around shared goals.
• Communication and collaboration: The role holder must be able to communicate effectively with internal teams and external partners. This involves building consensus around shared goals, managing expectations, and communicating complex technical concepts in a clear and concise manner.

Activation Management

• Analyse data: The role holder must have the ability to Analyse data from user behaviour, acquisition channels, and activation metrics to identify opportunities for improvement in the activation process.
• Optimize sign-up flow: The role holder must have competencies in optimising the sign-up flow can improve the user experience and reduce drop-off rates. Working with UX / UI function in simplifying the registration process and providing clear instructions can help increase conversions.
• Focus on Aha moments: The role holder should be able to define Aha moments which help users realise the value of the product or service. By identifying these moments and optimizing them.
• Implement gamification: The role holder should be able to define gamification use cases in non-game contexts to increase engagement.
• Test and iterate: The role holder should be able to run testing for different strategies and iterate on them so identify what works best for their product and user base. Should be able to run A/B testing, review user feedback, so as to make decision-making that lead to improvements in activation management.

Retention management         

• Use case retention: The role holder will have the ability to develop strategies for use case retention.
• Frequency retention: The Head of LOOP Grow Business will have the ability to develop frequency retention strategies to increase the percentage of users who continue to use Loop DFS product over time.
• Intensity: The Head of LOOP Grow Business will have the ability to implement Intensity strategies that will increase the level of engagement that users have with Loop DFS products.

Monetization management           

• The role holder will have the ability to manage strategies that will increase revenue for the product portfolio and average revenue per customer
• The role holder will have the ability to manage strategies that will reduce cost of goods sold (COGS) where possible therefore increasing Gross margins for the Loop consumer and Loop merchant products.
• The role holder will have the ability to manage payback periods for a product within the ecosystem.
• The role holder will manage the life time value of customers by measuring the LTV: CAC ratios.

Financial Acumen     

• Financial Analysis: The role holder will have the ability to analyze financial data and draw conclusions about the financial health and performance of the ecosystem.
• Budgeting and Forecasting: The role holder will have the Knowledge of budgeting principles and techniques to create, manage and maintain budgets for the ecosystem.
• Cost Management: The role holder will have the ability to manage and optimize costs for the ecosystem by identifying areas for cost savings and controlling expenses.
• Financial Modelling: The role holder will the ability to build financial models to evaluate potential ecosystem development opportunities and forecast future financial performance.
• Risk Management: The role holder will have risk management know how and be familiar with risk management principles and techniques to identify and mitigate financial risks to the ecosystem.
• Strategic Financial Planning: The role holder will have the Ability to develop and implement financial strategies to achieve the ecosystem's objectives.
• Stakeholder Management: The role holder will have the ability to communicate financial information effectively to stakeholders, including investors, partners, and internal team members.
• Knowledge of Financial Regulations: The role holder will understand financial regulations and compliance requirements that affect the ecosystem

Credit Lifecycle management          

• The role holder will have a sound understanding of management of credit lifecycles for short term and long-term loans ensuring that day 60 defaults are kept within budget.

Collaboration 

• The role holder will have the ability to work in cross functional teams within Loop DFS so as to achieve commercial goals.

Behavioural Competencies

• Interpersonal Skills: Ability to lead, build and influence motivated teams
• Emotional Intelligence : Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Social and Cross-cultural Awareness: Interacts with colleagues, customers, and other stakeholders in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
• Agile: Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments. Inculcates a digital mind-set in the organization, institutionalizing cross-functional collaboration, flattening hierarchies, devolving decision making to smaller teams, and building environments that creatively partnering with external companies to extend necessary capabilities to encourage the generation of new ideas and developing more iterative and rapid ways of doing things.
• Implements incentives and metrics to support such agility.
• Leadership Skills: Team Building and ability to train, develop and mentor staff; Presents new challenges and opportunities to the team to enable them to demonstrate and achieve their full potential; encourages and inspires team learning
• Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always achieve a Win/Win outcome
• Innovative: Creative and adaptive to change. A team player who is supportive of other’s ideas and innovations, collaborates in a culture of knowledge-sharing and team learning to strengthen the organization’s work

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JOB PURPOSE STATEMENT

The Manager, Business Analysis will be responsible for leading a team of Business Analysts in applying business analysis tasks and techniques. The role will work as a liaison among stakeholders in the Business Units and the Technical teams in order to understand the structure, policies and operations, and to recommend technical solutions that enable the Business Units to achieve their goals.

The role is responsible for carrying out business analysis tasks, including the identification and documentation of actionable user requirements in the form of a Business Requirements Document.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Strategic Planning (30%)           

• Together with the architects, communicate with the heads of their business units to understand their local strategies, develop corresponding long-term plans for IT, negotiate these plans with local business leaders and document the agreed plans for IT as Considerations and Visions relevant for their business units

Initiative Delivery (70%)       

• Participate in Initiative Delivery Step 1: Initialization, which entails definition of the BRD (by BA), Solution Overview and Solution Designs (by Architects).
• Work with the teams that are writing business cases for new initiatives, participate in writing of RFP documents, work with product management teams to define solution features.
• Analysis and Documentation of Requirements- The role will be responsible for the analysis of Business Requirements and documenting Business Requirements Documents (BRD) using documents from business teams such as Product Management, for example documents on Confluence, and screen mock-ups. The BRD will clearly define the requirements from a technical perspective, documenting details of new solution technical capabilities and/or how existing solutions will be modified to provide the desired technical capabilities. The role is also responsible for questioning – to a point of technical clarity – the need for the requests made in the business requirements.
• Requirements assessment and validation:  The role must test requirements (prior to implementation) to ensure that they meet stakeholder objectives and are technically sound. In order to do this, the role must develop the master test plan, which is developed to test the requirements, and which may also be responsible for Technical Quality Assurance once the final project deliverables are ready.
• Management, Communication and Control of Business Requirements: Using the Requirements Work Plan, the role shall manage the business analysis process; the role shall also manage changes to documents and requirements and the RWP; track status of tasks in the RWP; communicate with stakeholders such as the project manager, business sponsor, and others involved in the business analysis and project management process.
• Assists the architects to write Solution Overviews and Solution Designs based on the BRD.
• Communicate with other analysts and business analysts to enable global optimization of strategic IT-related decisions.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field of study from a recognized university.
• Preferably certified in CBAP

Desired work experience:

• At least 4 years’ work experience as a systems developer/business analyst in a busy IT development environment, 2 years of which must include experience in systems analysis.
• Familiarity with DevOps, Agile working and CICD
• Experience in writing formal Use Cases and other UML tools
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.

JOB COMPETENCIES

Technical Competencies

Overall understanding of the essential IT-related processes and common IT management best practices in different areas including, among others, the following IT-related topics:

• Business analysis skills – carrying out analysis on business requirements to produce a BRD that can be converted to technical designs
• Project management – delivering new IT projects in a well-organized and predictable manner on time and budget
• Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
• Release management – organizing the system rollout through different stages and environments, e.g. development, testing and production
• Service management – controlling the quality of provided IT services, e.g. service level agreements (SLAs)
• Ability to explain the implications of various IT-related planning decisions for the business of an organization to a wide business audience.
• Familiar with various business decision supporting tools (e.g. SWOT analysis, value chain, BCG matrix, etc.)
• Aware of popular investment calculation and business case assessment techniques.

Behavioural Competencies

• Ability to articulate the business strategy, competitive advantages, business capabilities and processes.
• An understanding of organizational politics and culture to be able to effectively promote their decisions and cope with potential resistance.
• Ability to communicate and influence others.
• Readiness for finding the middle ground between conflicting opinions and need
• Willingness to trade local advantages for global benefits
• Readiness to follow and commit to collective decisions, plans and courses of action regardless of personal opinion.

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JOB PURPOSE STATEMENT

The Principal Backend Engineer will be responsible for all development and maintenance of software integrations done by the digital business. This is a planning and development role whose focus is the analysis, design, development, and management (technical support) of the division’s integrations and API Strategy. The role leads the team that does integrations and API management.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

• Systems Analysis, Design and Development of NCBA Digital Business Integrations (30%): Responsible for the Design and Development of NCBA Integrations in accordance with Business Requirements. Champions the NCBA Digital Business API strategy for increasing market share.
• Expert Advice on Integrations and Owner of NCBA Digital Business Code Intellectual Property (25%): The incumbent will be the in-house expert on Integrations best practice. He / She will oversee code reviews (internal, and where necessary externally produced code) and in charge of maintaining the NCBA Code Repositories.
• Group IT Architecture (25%): Will contribute to the definition of the NCBA Digital Business IT Architecture and own the areas that specifically cover NCBA Internal Applications. The incumbent will be responsible for the refinement of the Architecture to ensure Application Development work carried out adheres to, and advances the GITA.
• Second Level Support and Problem Management (20%):  The role is responsible for proactively identifying commonly escalated Application issues and then researching, troubleshooting and providing more enduring solutions to these persistent issues for Internal Applications. The incumbent will lead the team responsible for 2nd Level Support on Internal Applications.

Main Activities

• Design and develop, and continuously improve, of the Bank’s Internal Middleware applications
• Provide expert guidance on 2nd level escalations on the bank’s Internal Software Applications to the team’s running the applications on a day-to-day basis
• Ensure that all the assigned bank integration platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
• Evaluate, plan, implement and maintain the assigned work packages in IT Projects within agreed time and budget constraints.
• Provide input into the development and maintenance of Business Continuity Plan and Data Security Plan for the Internal Software Applications in order to guarantee continuation of services at all times. Ensure the systems he/she is responsible for adhere to the NCBA BCP and Data Security Plan
• Carry out code reviews on internally developed applications and where contracted, for externally developed code
• Maintain and ensure the consistency and back up of the NCBA Code Repository, in line with the BCP plan
• Knowledge Transfer on Internal Software Applications to the IT Operations and IT Applications Teams to allow for smooth day to day IT systems operations
• Provide expert input (on bespoke software applications) in the development and continuous improvement of the NCBA GITA.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• A Master’s degree in Technology or Business-related course is an added advantage.
• Certification and experience implementing best practice frameworks e.g., ITIL, PRINCE2

Desired work experience:

• Minimum 8 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 5 of those years within systems development on Web, Mobile, Windows and Solaris/Linux platforms.
• Experience in leading teams of security analysts will be an added advantage.

JOB COMPETENCIES

Technical Competencies

• Hands on experience in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g., Oracle and MS SQL etc.
• Hands-on experience in Mobile development on Android, iOS. Windows Mobile development is an added advantage
• Hands on experience in Web Development (AngularJS, NodeJS, Asp.Net) and Web Servers (Apache, Tomcat, IIS and Nginx)
• Experience with Code Repository (Version Control) tools (SVN, Git)
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• Excellent analytical, problem solving and reporting skills
• A good knowledge of the systems and processes within Financial Services industry

Behavioural Competencies

• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization - in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Self-motivated and self-managing.
• Have a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

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JOB PURPOSE STATEMENT

The Principal Engineer, Cyber Assurance will be responsible for conducting security reviews on new and existing systems, products and services in compliance with the NCBA Digital Business security policies and industry best practices such as ISO27001, CIS, PCI DSS among others. They will also be responsible for providing timely security assurance reports and advice to the business when required even with very tight timelines.

The role will lead and coordinate all cyber security assurance activities in 5 markets (Kenya, Tanzania, Rwanda, Ghana and Ivory Coast). They will manage external Penetration testing activities periodically for key systems.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

• Conducting Security Reviews for new and existing NCBA Digital systems (40%): Perform security assessment on new and existing systems to identify cyber risks and ensure the necessary controls are in place.
• DevSecOps Implementation (20%): Drive the culture of implementing built in security controls end to end in the software development lifecycle and automate the security testing processes.
• Research (20%): Stay up to date with new trends in technology and cyber by continuously researching on emerging technologies and threats to ensure necessary controls are in place.
• Leadership (20%): Manage and coordinate cyber assurance initiatives by both internal and cyber security external teams. Define and report on key cyber metrics to senior management to measure return of investment in Cyber.

Main Activities

• Perform design reviews and provide cyber security input to ensure the necessary security controls are included from the beginning of new projects.
• Perform threat modelling for the Digital Business systems to ensure threats are identified and mitigated.
• Perform vulnerability assessments and penetration testing across NCBA Digital Business systems.
• Perform compliance hardening reviews for the NCBA Digital Business systems.
• Provide timely and quality security assurance reports to the business.
• Do regular follow ups with system custodians to ensure identified risks are addressed within the agreed timelines.
• Implement cyber assurance testing tools within the CI/CD pipeline to automate security testing.
• Research on new technologies, threats and vulnerabilities to inform the necessary security controls and investments in cyber.
• Continuously review and improve cyber processes to ensure efficient support to the agile process of software development.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP

Desired work experience:

• Minimum of 5 years’ working experience in Information Systems Security – e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, ICT Audits, Pre-and-Post Implementation System Reviews
• Minimum of 2 years’ working experience in Networking and Operating Systems e.g. Cisco, Huawei, Windows (All) and Linux.

JOB COMPETENCIES

Technical Competencies

• Demonstrate competency in the use and administration of ethical hacking tools e.g. KALI Linux, Metasploit, Nexpose, Nessus, Nmap, BurpSuite etc.
• Hands on experience in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.
• Working knowledge of Cloud technologies in at least one of the following: AWS, Azure, Google and Huawei.
• Working knowledge and experience in DevSecOps technologies and practices i.e. AGILE, Jenkins, Jira, Github, Gitlab etc… will be an added advantage
• Excellent analytical, problem solving and reporting skills
• A good knowledge of the systems and processes within Financial Services industry.
• Experience in leading teams of security analysts will be an added advantage

Behavioural Competencies

• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization - in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Self-motivated and self-managing.
• Have a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

go to method of application »

JOB PURPOSE STATEMENT

The Principal Engineer, Cyber Security Operations will be responsible for day-to-day running of security programs such as Patch and Vulnerability Management, Incident Response and Security Monitoring. The role will work with NCBA Group Cyber team to manage support SLAs. They will also be responsible for managing and closure of Technology audit issues in Digital Business and maintaining an up to date asset register.

The role will lead and coordinate all cyber security operation activities in 5 markets (Kenya, Tanzania, Rwanda, Ghana and Ivory Coast) in collaboration with NCBA group Cyber team.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

• Patch and Vulnerability Management (25%): Maintain a robust PVMG process by working with system and application custodians to ensure Vulnerabilities are closed within SLA.
• Audit (35%): Track all audit issues within Technology and ensure they are closed within the agreed timelines.
• Security Monitoring (25%): Onboard all Digital Business assets to SIEM and perform SOC L2 role for NCBA Digital Business systems.
• Leadership (15%): Manage and coordinate cyber operation initiatives and ensure support SLAs are compliant. Define and report on key cyber operations metrics to senior management to measure return of investment in Cyber and Cyber risk management.

Main Activities

• Perform regular Vulnerability assessment and Compliance hardening reviews on all NCBA Digital Business assets.
• Serve as the primary point of contact & escalation point for Security Administration tasks.
• Onboard all Digital Business systems to SIEM for monitoring by L1 teams.
• Perform SOC L2 role and investigate, close and report all cyber incidents affecting Digital Business Systems.
• Coordinate and track closure of all audit issues within Technology.
• Maintain an updated asset register for all servers and applications.
• Undertake follow ups with system custodians to ensure identified risks are addressed within the agreed timelines.
• Continuously review and improve cyber processes to ensure efficient support to the agile process of software development.
• Work with Group Cyber to ensure that controls are well fine-tuned to protect NCBA Digital assets.

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP

Desired work experience:

• Minimum of 5 years in Cyber Security systems administration e.g. Intrusion Prevention Systems, Web Application Firewalls, Remote access, Content Filters, endpoint protection, vulnerability management solutions etc.
• Minimum of 2 years’ working experience in Networking and Operating Systems e.g. Cisco, Huawei, Windows (All) and Linux.
• Experience in leading teams of security analysts will be an added advantage.

JOB COMPETENCIES

Technical Competencies

• Hands on experience in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.
• Working knowledge of Cloud technologies in at least one of the following: AWS, Azure, Google and Huawei.
• Excellent analytical, problem solving and reporting skills
• A good knowledge of the systems and processes within Financial Services industry.
• Knowledge and experience in modern practices for Cyber security, Application Development and Agile Project management in medium to large Financial Institutions.
• Technical skills to effectively perform security testing activities/tasks across various technologies in a manner that consistently produce high quality of results.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Behavioural Competencies

• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization - in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Self-motivated and self-managing.
• Their work has had a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

go to method of application »

JOB PURPOSE STATEMENT

The purpose of this role is providing day to day support, working on deployments, customization and integration of all CRM Services, SharePoint, Microsoft Power Apps, Power Automation, Data Integration (ETL) and web development whilst driving ongoing improvements. The role holder will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the CRM application, MS SharePoint and MS Power Apps, Power Automate, MS SQL Integration & Reporting Services and related services.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Application Development (60%)

• Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management (20%)

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.
• Investigate the underlying causes of any real or potential anomalies in CRM system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

Change Management (10%)

• Evaluate and plan for changes to CRM system and ensure established change management procedures and ensuring the quality and continuity of the service at all times

Configuration Management (10%)

• Controlling all elements of CRM infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB). Providing accurate information about the CRM configuration to all the various management processes. Periodically monitoring the configuration of the systems in the production environment and comparing it with what is held in the CMDB to correct any discrepancies

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business-related course is an added advantage

Desired work experience:

• Minimum 5 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within software testing
• Experience in writing, executing and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, Jmeter
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2 
• Hands on experience in software development with major languages Java, Kotlin, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.

JOB COMPETENCIES

Technical Competencies

• Strong understanding of SOA lifecycle, Integration patterns and standard methodologies.
• Knowledge of Linux/Unix commands and SQL will be required.
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• ITIL, and PRINCE 2 Certification
• Excellent analytical and problem-solving skills
• A good knowledge of the systems and processes within Financial Services industry
• Issue/bug tracking tools e.g. JIRA
• Use of continuous integration tools e.g. Gitlab CI/Jenkins
• Testing Automation

Behavioral Competencies

• Interpersonal skills to effectively communicate with and manage stakeholders
• Commercial Acumen: The role holder should have an intricate knowledge of our business: it’s vision, mission, strategy, values and how it operates.
• Excellent Leadership & Communication Skills: The ideal candidate can clearly communicate and share the test automation matters with all stakeholders across the organization
• Innovative & Adaptable: ideal candidate is passionate about innovation of new architecture and enhancing existing ones to leverage these cutting-edge technologies.
• Self-Driven & Results Oriented: ideal candidate should be self-motivated and self-managing.
• Knowledge and experience in modern practices for Software testing in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of Application design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

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JOB PURPOSE STATEMENT

The Senior Manager, Quality Assurance is responsible for the implementation of policies and procedures to ensure adherence to production quality standards, and audit processes, material and product testing against established standards and conducting continuous analysis of defects and deviations. The role holder will optimize processes to comply with existing and new requirements.

The position requires proven working experience in Testing Development and hand-on Software Development Lifecycle, Software Testing Lifecycle experience and team leadership as well as the ability to work as part of an agile team, managing competing priorities and ensure that quality is driven into the heart of the development process from requirements definition through to delivery.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

• Support the delivery and software development teams in understanding, defining and adhering to established processes.
• Ensuring compliance with process and work instructions by performing quality audits and reviews.
• Provide technical guidance for integrations and applications teams in the software development life cycle to ensure quality is embedded throughout the process.
• Track and report on quality KPIs.
• Contributing toward predictable delivery of quality releases
• Tracking and reporting of project progress from a quality point of view.
• Formulation and implementation of software testing strategies.
• Perform Code reviews
• Work with business and product development to develop functional and technical requirements and propose solutions to address these requirements.
• Make efficient use of source control and bug tracking systems
• Identify, analyse and report test results
• Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
• Evaluate, plan, and breakdown QA tasks and work packages in Software development Projects within agreed time constraints.
• Provide input into the development and maintenance of Business Continuity Plan and Data Security Plan for the Bank’s Software Platforms in order to guarantee continuation of services at all times.
• Knowledge Transfer on test automation frameworks to the application development and integration teams.
• Performs research and development to evaluate emerging technologies and their potential to optimize testing processes.
• Test code for robustness, including edge cases, usability and general reliability

JOB SPECIFICATIONS

Academic:

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business-related course is an added advantage.

Desired work experience:

• Minimum 5 years’ experience in IT systems development within a highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within software testing.

JOB COMPETENCIES

Technical Competencies

• Experience in writing, executing and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, Jmeter
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2 
• Hands on experience in software development with major languages Java, Kotlin, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc.
• Strong understanding of SOA lifecycle, Integration patterns and standard methodologies.
• Knowledge of Linux/Unix commands and SQL will be required.
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
• Excellent analytical and problem-solving skills
• A good knowledge of the systems and processes within Financial Services industry
• Issue/bug tracking tools e.g. JIRA
• Use of continuous integration tools e.g. Gitlab CI/Jenkins
• Testing Automation

Behavioral Competencies

• Interpersonal Skills: Ability to lead, build and influence motivated teams
• Emotional Intelligence : Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Social and Cross-cultural Awareness: Interacts with colleagues, customers, and other stakeholders in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
• Agile: Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments. Inculcates a digital mind-set in the organization, institutionalizing cross-functional collaboration, flattening hierarchies, devolving decision making to smaller teams, and building environments that creatively partnering with external companies to extend necessary capabilities to encourage the generation of new ideas and developing more iterative and rapid ways of doing things. Implements incentives and metrics to support such agility.
• Leadership Skills: Team Building and ability to train, develop and mentor staff; Presents new challenges and opportunities to the team to enable them to demonstrate and achieve their full potential; encourages and inspires team learning
• Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always achieve a Win/Win outcome
• Innovative: Creative and adaptive to change. A team player who is supportive of other’s ideas and innovations, collaborates in a culture of knowledge-sharing and team learning to strengthen the organization’s work