Network Operations Supervisor, Kisumu at Koko Networks

Your Role

As Network Operations Supervisor, Kisumu, you will be responsible for deployment, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tanker and Smart Depot units across Kisumu neighborhoods ensuring they run to their maximum efficiency, uptime, and output through development and implementation of effective strategies, processes, team and relationship management. This role is critical in delivering KOKO’s promise of network quality and uptime to customers.

What You Will Do

1. Identify and deploy appropriate resource levels, technical skill sets and systems to install, test, calibrate and commission KOKO Points in neighborhood shops and other network hardware. Ensure planning and adherence to all installation, calibration and maintenance schedules and activities against set metrics
2. Ensure all deployed network hardware conform to respective quality and regulatory requirements
3. Plan and coordinate respective maintenance activities in the field including analyzing equipment needs, reliability issues and developing preventive/predictive maintenance programs.
4. Analyze and investigate reported quality and maintenance issues from the network while interfacing with relevant support functions to ensure closure in accordance with design, engineering, company guidelines, and external regulatory requirements
5. Drive improvement to latest calibration and maintenance methods, ensuring accuracy, and throughput in a rapid growth environment
6. Monitor departmental inventory and interface with stores and procurement to place orders when necessary combined with a strategy to manage usage/expenditure
7. Ensure the development and retention of a high performing team to meet the current and evolving needs of the business through effective selection, training, coaching/mentoring, and performance management. Act as the contact point for all Network Operations activities in Kisumu back to the central office
8. Maintain customer satisfaction through professional conduct and engagements. Ensure an effective interface with other departmental staff is maintained.
9. Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

What You Will Bring to KOKO

1. Bsc degree in Engineering or other technical field
2. 2+ years of experience with a proven success record in technical field operations or in a project management capacity
3. Good leadership skills and ability to manage a variety of cross-functional team members
4. Outstanding organizational, time management, people management and follow-up skills
5. Competent in problem solving, team building, planning and data driven decision making
6. Familiarity with mobile phone applications, tools and ERP systems
7. Excellent written, verbal and presentation skills