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At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB PURPOSE
The job holder will be responsible for supporting the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Cashiering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency.
KEY RESPONSIBILITIES
Branch controls, processes and procedures custodian:
Branch Cash Management:
Business Growth & Development
Customer Experience:
Leadership & People Management:
Risk & Compliance
DECISION-MAKING AUTHORITY
ACADEMIC BACKGROUND
WORK EXPERIENCE
SKILLS & COMPETENCIES
PROFESSIONAL CERTIFICATION
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