Personnel/ Administrative Assistant at Kenyatta University

Duties and Responsibilities

• Administrative Assistance by supporting the General Manager with special projects and initiatives, conducting research and gathering information as required, and delivering staff performance reports with accuracy and efficiency.
• Ensure compliance with health and safety regulations, professional standards, and all legal requirements of the hotel.
• Quality Assurance by ensuring regular review of guest feedback and implementing improvements to enhance the overall guest experience.
• Handle sensitive information with discretion and maintain confidentiality at all times. Ensure that all personal and professional information is secure.
• Manage the recruitment process, including posting job vacancies, screening applications, and conducting interviews. Coordinate the onboarding process for new hires, including orientation and training.
• Serve as a point of contact for employee inquiries and concerns by addressing and resolving employee issues and conflicts in a professional manner, and foster a positive work environment.
• Promote health and safety practices in the workplace. Conduct safety training sessions and ensure compliance with safety regulations.
• Organize employee engagement activities and events. Implement strategies to retain top talent and reduce employee turnover.

Skills and Qualifications

• Degree or Diploma in Business Management, Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A master’s degree will be an added advantage.
• Minimum of 2 years of experience in hotel administrative roles or previous experience in a Human Resource role, preferably in a 3-5 star hotel.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in the hotel Memory Soft software will be an added advantage.
• Strong leadership abilities, attention to detail, and a customer-focused approach.
• Critical thinking, creativity, and innovation-oriented.
• Produce results in a fast-paced environment by adapting and implementing new strategies.
• Ability to work under pressure and handle challenging situations with poise and professionalism.
• Must be a Kenyan Citizen