Pool Attendant at Accor

Job Description

• Safety Oversight: Ensure the safety and well-being of hotel guests by monitoring the pool area. Enforce pool rules and regulations to prevent accidents and maintain order.
• Guest Assistance: Provide assistance to guests with inquiries, towel service, and seating arrangements. Offer guidance on pool facilities, activities, and amenities.
• Cleanliness Maintenance: Keep the pool area clean, organized, and visually appealing. Perform regular inspections to identify and promptly address cleanliness or maintenance issues.
• Pool Maintenance Support: Assist in conducting routine checks of pool equipment and facilities. Promptly report any maintenance needs to ensure proper functioning and guest satisfaction.
• Water Quality Monitoring: Conduct regular tests of pool water quality. Take appropriate actions to maintain proper chemical balance, clarity, and hygiene standards.
• Emergency Response: Respond promptly to emergencies such as accidents or injuries. Provide assistance and administer basic first aid as required, ensuring guest safety and comfort.
• Enhanced Guest Experience: Interact with guests in a courteous, professional, and friendly manner. Anticipate their needs and provide exceptional service to enhance their overall experience.
• Compliance Adherence: Ensure compliance with all safety, sanitation, and operational standards. Follow hotel policies, procedures, and protocols diligently at all times.
• Team Collaboration: Work collaboratively with other pool attendants and hotel staff members. Communicate effectively to coordinate tasks, responsibilities, and guest service efforts.

Qualifications

• High School graduate.
• Ability to speak English.
• Pool Attendant or similar position, in an upscale or lifestyle brand hotel experience, preferred.
• Hospitality experience preferred.
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Must have an exceptional personality and hospitality-driven attitude.
• Possess a gracious, friendly, and fun demeanour.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• A certificate in health and safety would be desirable. 
• Certification in CPR and First Aid is desirable.