Jobs at Accor

Job Description

The Head Baker will be responsible for overseeing the production of a wide range of baked goods, ensuring the highest standards of quality, taste, and presentation are consistently met.

• Provides, directs, and oversees training for team members under the general guidance of Pastry Chef.
• Lead and manage the bakery team, providing guidance, training, and support as needed.
• Set clear goals and expectations for the team, and monitor performance to ensure objectives are met efficiently and effectively.
• Foster a positive and collaborative work environment, promoting teamwork, creativity, and continuous improvement.
• Oversee the daily production schedule, ensuring that all baked goods are prepared according to established recipes, quality standards, and production timelines.
• Monitor inventory levels of ingredients and supplies, and place orders as needed to maintain optimal stock levels and minimize waste.
• Coordinate with other departments to plan and execute bakery offerings for various outlets, including restaurants, cafes, and special events.
• Collaborate with the Pastry Chef and culinary team to develop new bakery items, seasonal specials, and innovative desserts that reflect current culinary trends and guest preferences.
• Conduct research and experimentation to continuously improve recipes, techniques, and product offerings, while maintaining cost-effective production methods.
• Ensure that all baked goods meet the highest standards of quality, taste, and presentation, and conduct regular tastings and evaluations to maintain consistency.
• Adhere to strict food safety and sanitation guidelines, including HACCP principles, to ensure compliance with regulatory requirements and maintain a safe working environment.

Qualifications

• Diploma in Culinary Arts, Baking and Pastry, or a related field is preferred. 
• Proven experience as a Head Baker or similar role in a hotel environment.
• Extensive knowledge of bread and pastry production techniques, including sourdough, laminated dough, and cake baking, as well as decorating and finishing skills.
• Strong leadership and team management abilities, with a track record of inspiring and motivating staff to achieve outstanding results.
• Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Creativity and innovation in recipe development and menu planning, with a keen eye for detail and aesthetics.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels.
• Commitment to upholding high standards of quality, hygiene, and safety in bakery operations.

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Job Description

• Safety Oversight: Ensure the safety and well-being of hotel guests by monitoring the pool area. Enforce pool rules and regulations to prevent accidents and maintain order.
• Guest Assistance: Provide assistance to guests with inquiries, towel service, and seating arrangements. Offer guidance on pool facilities, activities, and amenities.
• Cleanliness Maintenance: Keep the pool area clean, organized, and visually appealing. Perform regular inspections to identify and promptly address cleanliness or maintenance issues.
• Pool Maintenance Support: Assist in conducting routine checks of pool equipment and facilities. Promptly report any maintenance needs to ensure proper functioning and guest satisfaction.
• Water Quality Monitoring: Conduct regular tests of pool water quality. Take appropriate actions to maintain proper chemical balance, clarity, and hygiene standards.
• Emergency Response: Respond promptly to emergencies such as accidents or injuries. Provide assistance and administer basic first aid as required, ensuring guest safety and comfort.
• Enhanced Guest Experience: Interact with guests in a courteous, professional, and friendly manner. Anticipate their needs and provide exceptional service to enhance their overall experience.
• Compliance Adherence: Ensure compliance with all safety, sanitation, and operational standards. Follow hotel policies, procedures, and protocols diligently at all times.
• Team Collaboration: Work collaboratively with other pool attendants and hotel staff members. Communicate effectively to coordinate tasks, responsibilities, and guest service efforts.

Qualifications

• High School graduate.
• Ability to speak English.
• Pool Attendant or similar position, in an upscale or lifestyle brand hotel experience, preferred.
• Hospitality experience preferred.
• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Must have an exceptional personality and hospitality-driven attitude.
• Possess a gracious, friendly, and fun demeanour.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• A certificate in health and safety would be desirable. 
• Certification in CPR and First Aid is desirable.