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Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Job Ref. No. JAML033
Role Purpose
The Quality Assurance Officer within the Fund Services department is responsible for maintaining and improving the quality and efficiency of both customer experience and fund administration services. This role involves developing and implementing quality standards, conducting audits, analysing service performance, and ensuring compliance with regulatory requirements. The position holder will work closely with both the Customer Experience and Fund Administration teams to identify areas for improvement, provide actionable insights, and ensure that the organization’s services meet the highest standards of excellence.
Operational
Corporate Governance
Leadership & Culture
Key Competencies
Qualifications
Relevant Experience
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position
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