Job Openings at Jubilee Insurance

Job Ref. No: JLIL 268

Role Purpose

The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping.

Main Responsibilities

Operational

• Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
• Manage the administration of retirement benefits plans for corporate clients.
• Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
• Maintain up-to-date participant records and handle all necessary documentation.
• Provide exceptional customer service to retirement benefits business clients.
• Address inquiries and resolve issues related to retirement plans promptly.
• Identify opportunities for process improvements to enhance operational efficiency.
• Streamline administrative processes to minimize errors and maximize productivity.
• Work with internal teams to implement system enhancements and automation.
• Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
• Maintain accurate and up-to-date records of retirement plans and participant information.
• Generate reports and provide timely and accurate information to clients.
• Collaborate with internal stakeholders to meet reporting obligations.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives

Key Competencies

• Attention to detail and accuracy in retirement plan administration.
• Strong customer service and relationship management skills.
• Knowledge of retirement benefits regulations and compliance requirements.
• Analytical and problem-solving abilities to resolve complex issues.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance.
• TDPK, LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 1-2 years’ experience in a similar role
   

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Job Ref. No. JAML032

Role Purpose

The Assistant Manager, Fund Administration is responsible for overseeing fund operations, including investment withdrawals, investment processing, investment trade execution, reconciliations, and ensuring compliance with regulatory and internal governance standards. The Assistant Manager, Fund Administration will play a pivotal role in ensuring the seamless administration of investment funds within the Asset Management Company and also be responsible for preparing comprehensive reports for Management, ensuring regulatory compliance, and fostering collaboration between internal teams to deliver accurate and timely investor services. They will also monitor fund expenses, manage fee payments, and ensure operational risks are proactively managed in alignment with company objectives.

Strategy

• Develop and implement fund administration strategies aligned with overall business objectives.
• Provide strategic input into the design of fund products and services.
• Utilize data and analytics to track fund performance and identify process improvements.
• Support strategic initiatives related to fund structuring and portfolio management.
• Drive digital transformation efforts to enhance operational efficiency.

Operational

• Compile, analyze, and prepare detailed fund administration reports for presentation to the management committee.
• Ensure that the reports provide insights into fund performance, compliance status, investor activities, and key operational metrics. Present recommendations and actionable strategies based on report findings to support executive decision-making.
• Ensure full compliance with all regulatory requirements, filing mandatory reports with relevant regulatory bodies (e.g., Capital Markets Authority) and trustees.
• Liaise with regulatory authorities to ensure timely responses to any queries or information requests.
• Stay up to date with evolving legal and regulatory frameworks affecting fund administration and update internal processes accordingly.
• Oversee the preparation and distribution of investor reports, fund statements, and other related documents to all relevant stakeholders in a timely and accurate manner.
• Ensure that investor queries are addressed promptly and professionally, maintaining a high standard of client service.
• Work closely with portfolio managers and investment analysts to ensure all fund investment transactions are accurately and timely updated.
• Collaborate with the finance team to track and record cash flows, including capital calls and distributions, ensuring proper allocation across investor accounts.
• Monitor all fund-related expenses, ensuring the accurate calculation of management and performance fees.
• Manage invoicing and oversee the timely payment of fees to custodians, trustees, auditors, and the fund manager.
• Conduct periodic reviews to ensure that all fund fees align with regulatory standards and contractual obligations.
• Maintain accurate and up-to-date records of all investment transactions, including subscriptions, redemptions, switches, and transfers across different funds.
• Implement processes that guarantee the timely execution and settlement of transactions, ensuring compliance with regulatory and internal guidelines.
• Develop, monitor, and continuously review the operational risk framework, ensuring that controls and procedures are in place to mitigate risks related to fund administration.
• Implement risk assessment mechanisms to identify potential gaps in fund operations and suggest corrective measures.
• Regularly review audit findings and ensure that identified issues are promptly addressed and resolved.
• Continuously assess and improve fund administration systems, ensuring that processes are efficient, scalable, and in line with the latest technological advancements.
• Lead initiatives to automate reporting and transaction monitoring processes, improving overall accuracy and reducing operational risks.
• Build and maintain strong relationships with external service providers, including custodians, fund administrators, and auditors, to ensure smooth fund operations.
• Represent the company in meetings with external stakeholders, demonstrating a strong understanding of fund administration processes and regulatory requirements

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of Asset Management.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the financial services industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership & Culture

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.
• Conduct regular performance evaluations, set goals, and provide constructive feedback to team members.
• Identify training and development needs based on performance gaps and take appropriate action.

Key Competencies

• Analytical skills: Ability to analyze financial data and produce actionable reports.
• Attention to detail: Meticulous in monitoring fund transactions, expenses, and reporting.
• Regulatory knowledge: Well-versed in local and international regulatory requirements for fund administration.
• Interpersonal skills: Strong ability to collaborate with internal and external stakeholders.
• Problem-solving: Proactive approach to identifying operational issues and implementing solutions.
• Technological acumen: Familiarity with fund administration software and a willingness to drive system improvements.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Economics, or a related field.
• Professional certifications in, ACCA, CFA, or equivalent (preferred).

Relevant Experience

• 5-7 years of experience in fund administration, asset management, or financial services.
• Experience in handling investment withdrawals, trade settlements, and reconciliations.
• Proven track record of compliance with regulatory and industry standards.
• Experience in managing operational risk and implementing internal controls.
• Familiarity with fund accounting systems and reporting tools.
   

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Job Ref. No. JAML034

Role Purpose

The role holder will assist the Assistant Manager, Risk and Compliance to ensure full compliance of the Asset Management Business, assist in ensuring that the company is compliant with internal Jubilee Asset Management policies, all external regulations, acts and laws applicable in the financial services industry. The role holder will also assist in overseeing and implementing the company’s compliance framework, thus mitigating compliance risks, and upholding the highest ethical standards withing the organization.

Main Responsibilities

• Assist in ensuring that applicable regulations are adhered to by the business and support functions through dayto-day monitoring and regular review to ensure compliance with existing legislation, regulations and internal
• policies, processes, documentations and controls.
• Assist in ensuring that compliance risks are identified, assessed, controlled and enforced.
• Assist in identifying suspicious transactions and reporting of these transactions to the Money Laundering Reporting Officer without tipping off.
• Assist in reviewing company processes/operational manuals and systems to ensure that they are regularly updated to meet the set regulations, policies and all other requirements such as mandates, escalations, controls etc.
• Assist in identifying areas of compliance weakness and recommend remedial measures in consultation with the assistant manager, risk and compliance.
• Follow up with the various stakeholders on closure of the Compliance Gap Analysis/Tracker.

Corporate Governance

• Regulatory Compliance: Assist in ensuring the company's compliance with the regulatory requirements.
• Internal Control Systems: Contribute to the continuous improvement of internal control mechanisms in line with corporate governance best practices.
• Ethics and Standards: Promote and uphold ethical standards and corporate integrity across the company’s operations.
• Governance Audits: Participate in governance audits and reviews to ensure that organizational policies are effectively enforced.

Culture

• Promote a culture of compliance across all levels of the organization.
• Actively participate in fostering a strong risk and control environment.
• Support transparency and accountability in the company’s operations.
• Help promote ethical behavior and decision-making in the workplace.
• Encourage open communication and reporting of compliance-related concerns without fear of retribution.
• Champion diversity, equity, and inclusion initiatives within compliance processes

Key Competencies

• Understanding of Regulations and Laws. Develop a solid understanding of relevant laws and regulations applicable to the industry. Stay updated on changes in legislation and compliance requirements.
• Analytical Skills. Ability to analyze complex information and identify compliance issues. Conduct thorough research to interpret and apply regulatory requirements.
• Attention to Detail. Demonstrate a high level of accuracy and attention to detail in reviewing documents and data. Identify inconsistencies and discrepancies to ensure compliance.
• Organizational Skills. Manage and organize compliance documentation and records. Prioritize tasks effectively to meet deadlines and respond to compliance inquiries.
• Adaptability. Adapt to changes in regulations and internal policies. Learn quickly and adjust strategies to ensure ongoing compliance.

Qualifications

• B.Sc. Finance related field, Bachelor of Laws, Bachelor’s degree in a business or related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Relevant Experience

• Previous internship or experience in a corporate environment, especially in compliance, legal, or financial services.
• Exposure to regulatory compliance, corporate governance, or financial audits is an advantage.
   

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Job Ref. No. JAML035

Role Purpose

The role holder interacts with Jubilee Asset Management customers to provide them with information, address inquiries regarding products, processes, and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service

Main Responsibilities

• The role is accountable for day-to-day communication to clients on product promotion, client engagements initiatives, marketing campaign
• Contacting clients with unfunded account and deliver the expected target
• The role will execute seamless suspense management process and provide proper documentation for audit purposes
• Collaborating with internal teams such as portfolio managers, investment analysts, Business Development, Risk and compliance officers to ensure accurate and timely execution of investment transactions.
• Risk identification and mitigation within the function
• Maintaining accurate and up-to-date records of investment transactions, investor subscriptions, uncleared funds and daily update of ageing report.
• Assisting in the coordination of fund audits and regulatory inspections.
• Maintain accurate and up-to-date client records, ensuring confidentiality and data protection.

Corporate Governance

• Compliance: Stay updated with investments, Fund management, CIS, CBK, and RBA regulations and customer services best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the Finance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Customer Service: Ability to provide excellent service and resolve customer inquiries and complaints.
• Communication: Strong verbal and written communication skills to interact with customers and agents effectively.
• Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
• Active Listening: Ability to listen attentively to customers and understand their needs.
• Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.
• Attention to Detail: Thoroughness in maintaining accurate customer records and analyzing information.
• Teamwork: Collaborative mindset to work effectively with colleagues and support team objectives.
• Empathy: Ability to understand and empathise with customers’ concerns and provide appropriate support.

Qualifications

• Bachelor’s degree in Finance, Business or any other related course.
• Customer service training and/or certification

Relevant Experience

• Minimum 2 years’ experience in a similar role.
• Experience in effectively resolving customer inquiries and complaints.
• Experience in investments, Fund Management or financial products and services

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Job Ref. No. JAML033

Role Purpose

The Quality Assurance Officer within the Fund Services department is responsible for maintaining and improving the quality and efficiency of both customer experience and fund administration services. This role involves developing and implementing quality standards, conducting audits, analysing service performance, and ensuring compliance with regulatory requirements. The position holder will work closely with both the Customer Experience and Fund Administration teams to identify areas for improvement, provide actionable insights, and ensure that the organization’s services meet the highest standards of excellence.

Operational

• Design, implement, and continuously improve a comprehensive quality assurance (QA) framework for both customer experience and fund administration services.
• Establish and maintain quality standards, ensuring alignment with industry best practices and regulatory requirements.
• Develop QA processes that monitor service delivery, accuracy, efficiency, and regulatory compliance across all touchpoints.
• Conduct regular audits of customer service interactions, fund transaction processing, and other operational processes to ensure compliance with the company’s quality standards.
• Perform detailed assessments of fund administration activities, including transaction accuracy, reporting standards, and adherence to timelines.
• Monitor interactions across customer-facing channels (e.g., phone, email, digital platforms) to evaluate the consistency of service delivery and identify training needs.
• Analyze data related to customer satisfaction, fund performance, transaction errors, and service delays to identify trends and areas for improvement.
• Prepare detailed quality assurance reports that highlight performance against key metrics, areas of risk, and opportunities for optimization.
• Present findings and recommendations to senior management, collaborating with relevant departments to implement corrective actions.
• Work closely with the Customer Experience and Fund Administration teams to identify inefficiencies, process bottlenecks, and areas for improvement.
• Recommend and implement process enhancements that drive greater accuracy, faster response times, and improved client satisfaction.
• Introduce new tools and technologies to streamline QA activities, including the automation of audits and real-time performance monitoring.
• Analyze customer complaints and feedback related to fund services to determine root causes and recommend strategies for resolution and prevention.
• Ensure that complaint handling processes are followed rigorously and that lessons learned are integrated into service improvements.
• Work with cross-functional teams to enhance customer retention by addressing systemic issues identified through feedback and complaints.
• Ensure that all fund services, including customer interactions and fund administration processes, comply with local and international regulatory standards.
• Collaborate with the Risk and Compliance team to stay updated on regulatory changes and ensure that QA processes are adjusted to maintain compliance.
• Support regulatory audits and prepare relevant documentation required for compliance checks.
• Develop training programs and workshops focused on quality assurance principles and practices, ensuring that staff are knowledgeable about QA standards and procedures.
• Conduct training sessions for customer service represeentatives and fund administration teams to reinforce the importance of accuracy, compliance, and exceptional service delivery.
• Regularly update training materials and refresh staff skills in response to identified areas of underperformance or changes in regulatory requirements.
• Establish, monitor, and report on KPIs related to the quality of customer experience and fund administration services (e.g., error rates, complaint resolution times, customer satisfaction scores, and regulatory compliance metrics).
• Track and measure the effectiveness of quality assurance initiatives, ensuring that improvements are measurable and sustainable.
• Regularly review and update KPIs to reflect changing business priorities and market conditions.
• Work collaboratively with internal teams, including Operations, IT, Risk & Compliance, Marketing, and Business Development, to ensure a cohesive approach to service quality.
• Support cross-functional projects aimed at enhancing customer experience and improving fund administration processes.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of Asset Management.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance: Stay updated with regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the financial services industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership & Culture

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.
• Conduct regular performance evaluations, set goals, and provide constructive feedback to team members.
• Identify training and development needs based on performance gaps and take appropriate action.

Key Competencies

• Analytical skills: Ability to analyze financial data and produce actionable reports.
• Attention to detail: Meticulous in monitoring fund transactions, expenses, and reporting.
• Regulatory knowledge: Well-versed in local and international regulatory requirements for fund administration.
• Interpersonal skills: Strong ability to collaborate with internal and external stakeholders.
• Problem-solving: Proactive approach to identifying operational issues and implementing solutions.
• Technological acumen: Familiarity with fund administration software and a willingness to drive system improvements.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Economics, or a related field.
• Professional certifications in, ACCA, CFA, or equivalent (preferred).

Relevant Experience

• 5-7 years of experience in fund administration, asset management, or financial services.
• Experience in handling investment withdrawals, trade settlements, and reconciliations.
• Proven track record of compliance with regulatory and industry standards.
• Experience in managing operational risk and implementing internal controls.
• Familiarity with fund accounting systems and reporting tools.