Retail Manager at Pacific Petroleum Kenya Limited

• We are looking for an experienced Retail Manager to oversee the daily operations of our retail outlets. The successful candidate will be responsible for managing staff, ensuring excellent customer service, maximizing sales, and ensuring the smooth operation of our stores. This role requires a strategic thinker with strong leadership skills and a deep understanding of the oil and gas retail market.

Key Responsibilities:

• Oversee the day-to-day operations of multiple retail outlets, ensuring efficient and profitable performance.
• Develop and implement retail strategies to achieve sales targets and improve customer satisfaction.
• Lead, motivate, and manage a team of retail staff, ensuring they deliver excellent customer service.
• Monitor inventory levels, manage stock, and coordinate with suppliers to ensure timely replenishment.
• Analyze sales data, market trends, and customer feedback to drive continuous improvement.
• Ensure compliance with health, safety, and environmental regulations within the retail operations.
• Manage budgeting, forecasting, and financial reporting for retail operations.
• Collaborate with marketing and other departments to plan and execute promotional activities.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• A minimum of 5 years of experience in retail management, preferably in the oil and gas industry.
• Proven track record of achieving sales targets and managing successful retail operations.
• Strong leadership and team management skills with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to make data-driven decisions.
• Proficiency in retail management software and Microsoft Office Suite