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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Job Summary
Understand the capability and potential of the digital unit and ensure delivery and drive efficiency, recognise and manage environment inefficiencies.
Job Purpose:
Reporting to the Head of Digital Banking, the role holder will oversee development, management, and optimization of digital channels to enhance superior customer experience while increasing user stickiness. Role holder will focus on creation of seamless, user-friendly digital experiences that enhance customer satisfaction while driving user engagement, and revenue optimization through seamless, personalized interactions across all digital touchpoints.
Key Accountabilities
Product Management 50%
Governance and control 30%
Business Management 20%
Qualifications
Preferred Experience
Technical Competencies
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