Senior Officer, Global Telehealth Community of Practice at VillageReach

Summary

• VillageReach seeks an experienced and highly motivated individual to join the Global Technical Team as the Senior Officer, Global Telehealth Community of Practice (GTCoP). The GTCoP provides a forum for collaboration, knowledge sharing, peer support and networking. The objective is to drive the development of national telehealth platforms, provide access to telehealth guidance and best practices, advocate for telehealth policies, and address challenges in the telehealth ecosystem.
• The Senior Officer, GTCoP will work closely with GTCoP community members (Telehealth private sector partners, NGOs, donors, Governments, academics and more) to foster a vibrant, effective and collaborative online community for all telehealth stakeholders. This is a dynamic role requiring a candidate who will support the strategic direction, and programming of GTCoP. The ideal candidate is highly self-motivated, excellent in written and verbal communication, and capable of fostering a warm, welcoming and dynamic online environment. This is a remote working position with the individual residing in and eligible to work in a location where VillageReach has an established staff presence: Democratic Republic of Congo, Kenya, Tanzania, Malawi, Mozambique, South Africa or Cote d'Ivoire.

Description
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.
Engagement Strategy - 15%

• Create and implement a robust engagement strategy with the number one objective being to market the Implementome platform to digital health/telehealth stakeholders, and drive sustained usage of the platform
• Key Informant Interviews (KIIs) with telehealth stakeholders from different groups/sectors to understand what telehealth stakeholders want from the GTCoP, and what will drive usage of Implementome
• Sustained outreach and marketing to telehealth stakeholders

Community Management - 35%

• Manage and maintain the GTCoP website and Implementome platform.
• Build and maintain a pipeline of new members to broaden the GTCoP community by responding to inquiries, building partnerships and developing and following leads.
• Facilitate meaningful in-person and online connections and collaborations between GTCoP members, including partner matching, networking and new online discussion forums.
• Develop innovative ways of engaging GTCoP members by piloting new tools
• Maintain and promote GTCoP through current online channels (LinkedIn, monthly newsletter and YouTube) and identify new channels for content promotion.
• Monitor media and events for inclusion in GTCoP's resource library, monthly newsletter and Implementome database.
• Manage, grow and evolve the users in the Implementome database, including establishing new connections to solicit new data submissions for the Digital Health Atlas and resource repository.
• Proactively work with Director and Team Lead, Digital Solutions to develop and maintain partnerships with other working groups, NGOs and projects to expand GTCoP visibility and participation in key industry events to evangelize GTCoP.
• Maintain membership databases in excel and Mailchimp
• Solicit feedback from GTCoP members on GTCoP performance and needs

Event Coordination and Facilitation - 25%

• Facilitate GTCoP Webinars, including soliciting ideas for Webinar series from GTCoP members, establishing new connections with presenters, supporting presentation development and day of facilitation
• Promote Webinars to digital health/telehealth stakeholders through current online channels (LinkedIn, monthly newsletter and YouTube) and identify new channels for promotion
• Facilitate the design and coordination of online and in-person member events.

GTCoP Platform Management - 5%

• Monitor and evaluate GTCoP's online platform performance against targets, implement performance improvement strategies through data-driven decision making and campaign analysis.
• Support the GTCoP team with ad-hoc requests such as presentations and reporting.
• Other duties, responsibilities, and activities as maybe assigned by the supervisor or the designee.

Competencies:
The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one's role.

• Personal Motivation and Drive: Is self-directed in one's approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
• Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
• Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one's own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
• Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements
REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

• This position has no supervisory responsibilities

Education & Experience:

• Bachelor's degree in business administration, Marketing, Digital Communications or a related field of study.
• At least 4 years of experience in marketing, and at least 2-4 years of online community building/social media management or community management experience.
• Experience in business development for a social impact-oriented business or NGO
• Proven experience independently executing activities to advance objectives and strategies.
• Experience executing online and in-person events.
• Exceptional verbal and written communication skills, including strong interpersonal skills for working with international staff, community members and partners.
• Exceptional presentation design skills
• Fearless in embracing relevant technology including demonstrated ability to easily adopt new tools and processes
• Experience working in the Telehealth/ICT4D/Digital health industry.
• Experience with basic financial modeling, forecasting and scenario building.
• Experience using WordPress and Mailchimp
• Fluency in verbal and written English required. Working knowledge of French and/or Portuguese will be an added advantage.

Other Qualifications:

• Comply with VillageReach's COVID-19 vaccination policy which requires full vaccination for in-person work or travel
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment