Service Manager at Associated Motors Limited (AML)

Position summary.

Control all the assigned activities within the Workshop ensuring that all work is undertaken in a timely and correct manner thereby always ensuring customer care/satisfaction.

Key Responsibilities:

• Proactively ensure implementation of company workshop policies and procedures and ensuring compliance.
• Co-ordinate the development of repair budgets quotations/estimates, and oversee the management of internal workshop operating/repair expenditure consistent with budgets.
• Participate in the development, manage and achieve stated targets.
• Developing strategies for enhancing and strengthening the business base of the service centre.
• Provide administrative oversight of the workshop in ensuring efficiency.
• Ensure the secure custody of all workshop equipment/customer vehicles.
• Developing, monitoring and ensure implementation of quality/timely service delivery.
• Identify, investigate, and analyze operational improvement and as appropriate, based on finding make proposal for operational changes (policies, procedures, processes)
• Assign and ensure appropriate management of vehicle parts and assigned workshop staff worker’s working schedule.
• Evaluate, advice and oversee the cost effective and sustainable repair of vehicles.
• Perform periodic inventory checks and report and ensure correction of any anomalies.
• On daily/weekly/quarterly/annual basis ensure the preparation, monitoring and coordinate the timely preparation of relevant workshop reports to specific deadlines.
• Mentor, appraise and review periodic performance of assigned staff and function on daily/weekly/quarterly/annual activities and delivery of target, and submit performance reports as required.
• Instil discipline and ensure assigned staffs are suitably dressed and ensure integrity of workshop staff.
• Ensure the workplace and assigned staff complies with health and safety regulations and prepare any special reports as required.
• Develop external relationships as appropriate e.g. insurance assessors, claims managers, insurance brokers, fleet owners, corporate, NGO and diplomatic users as well as other customers.
• Establish standards of housekeeping for the whole site and ensure that waste material is controlled and disposed of in accordance with regulations.
• Perform any other responsibilities as may be assigned by the management from time-to-time.

Qualifications:

• Experience: Previous experience as a service manager, preferably in the automotive industry, is highly desirable.
• Communication skills: Excellent verbal and written communication skills with a friendly and professional demeanour.
• Customer service: Strong customer service skills with a genuine passion for helping customers find the perfect vehicle.
• Product knowledge: Ability to quickly learn and retain detailed information about our product line and industry trends.
• Education: Bachelor’s degree in mechanical engineering and a member of EBK.
• Team player: Ability to work well within a team and contribute to a positive work environment.
• Leadership; Demonstrate strong leadership and proven experience in workshop resources planning.
• Tech savvy.