Spa Therapist at Accor

Job Description

The Spa Therapist at M Gallery Nairobi is responsible for delivering exceptional spa treatments and services to our guests, ensuring a high level of customer satisfaction and wellness experience. The ideal candidate will possess strong skills in various spa therapies, an understanding of guest needs, and the ability to work in a luxurious, fast-paced environment.

Key Responsibilities:

Treatment Delivery:

• Perform a wide range of spa treatments including massages, facials, body treatments, and other therapeutic services as per established protocols and standards.
• Customize treatments based on individual guest needs and preferences.
• Maintain high standards of cleanliness and hygiene throughout the spa and treatment areas.

Guest Experience:

• Greet and welcome guests in a professional and friendly manner.
• Conduct consultations to understand guest requirements and provide recommendations.
• Ensure guest comfort and satisfaction throughout their spa experience.
• Address and resolve any guest concerns or complaints promptly and effectively.

Operational Excellence:

• Prepare treatment rooms and ensure they are well-stocked, organized, and inviting.
• Maintain accurate records of treatments provided and inventory used.
• Follow all safety and sanitation policies when handling products and equipment.
• Assist in the promotion of spa services and retail products to enhance revenue.

Team Collaboration:

• Work collaboratively with other spa staff to ensure smooth operations.
• Participate in regular training sessions and team meetings.
• Support spa management in maintaining a positive and productive work environment.

Professional Development:

• Stay updated with the latest trends and advancements in spa therapies and wellness practices.
• Pursue continuous education and certifications as required.

Qualifications

• Certification in massage therapy and/or aesthetics from a recognized institution.
• Minimum of 2 years of experience as a Spa Therapist in a luxury hotel or spa environment.
• Proficiency in various spa treatments including Swedish, deep tissue, hot stone massage, facials, and body treatments.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and attention to detail.
• Ability to maintain professionalism and composure under pressure.
• Knowledge of health and safety regulations related to spa services.