Vacancies at Accor

Job Description

As a Cost Controller you are responsible to liaise closely with the Food & Beverage Department on various operational and cost related issues and your role will include key responsibilities such as:

• Establish and administer sound food and beverage cost control systems and procedures consistent with high standards of quality and service
• Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price
• Provide costing, control, administration support in regard to food and beverage cost to F&B Department, supervise inventory control.
• Form analysis and prepare reports to keep all levels of management informed of day-to-day food and beverage costs, problems and opportunities and to provide necessary information for accounting entries.
• Verify the accuracy of the entries, extensions and totals of the Receiving Clerk's Daily Report and that all items received, with or without invoice, had been properly recorded thereon.
• Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly
• Prepare daily flash report of food costs and verify daily outlet void control sheets
• Attend major banquet events with open bar, prepare P&L statement of major banqueting events and prepare banquet revenue breakdown summaries
• Randomly test the inventory of outlets by reconciling the opening stock with the closing stock, taking account of store issues and sales’

Qualifications

• Bachelors degree Accounting or related field.
• At least two years previous experiences within a hotel environment.
• A sound knowledge of F&B cost controlling.
• Prior experience in pre-opening is an added advantage.
• Knowledge of Opera, Micros and SUN System.

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Job Description

The Income Auditor will plan, direct, and manage the provision of accurate, timely, and objective financial data from which informed management decisions can be made. Also recommend remedial action when and where necessary.

• To exercise control on revenue and revenue reporting.
• To be responsible for all daily income of the hotel.
• To review that all rebates and allowances are properly authorized and to report all deviations from prevailing policies and procedures.
• To discharge the duties in an effective and efficient manner.
• To liaise with Night Auditor on all matters pertaining to the night audit functions
• To verify that sales from Rooms department, reviewed by the Night Auditor, are correct.  
• To verify that sales from Food & Beverage department, reviewed by the Night Auditor, are correct.                
• To verify that sales from other operation departments, reviewed by the Night Auditor, are correct.
• To verify that voucher totals correspond to with the Night Auditor report and the Food & Beverage revenue report.
• To verify that guest ledger balance and total of all account detail balances for each room correspond to, that system-generated guest ledger and General Ledger balance.
• To ensure that all sales voucher form are used in sequence, with any lost and voided vouchers reported according to the procedure, and to file them per section and in date order.
• To provide courteous, professional, efficient, flexible and consistent service that are in line with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction.

Qualifications

• Bachelor’s degree in Accounting or related field
• Additional certificate as a Certified Public Accountant (CPA) will be an advantage.
• Minimum 2 years of experience in a similar capacity
• Fully conversant in accounting principles  and financial regulation standards
• Pre-opening experience is an asset.

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Job Description

The Spa Therapist at M Gallery Nairobi is responsible for delivering exceptional spa treatments and services to our guests, ensuring a high level of customer satisfaction and wellness experience. The ideal candidate will possess strong skills in various spa therapies, an understanding of guest needs, and the ability to work in a luxurious, fast-paced environment.

Key Responsibilities:

Treatment Delivery:

• Perform a wide range of spa treatments including massages, facials, body treatments, and other therapeutic services as per established protocols and standards.
• Customize treatments based on individual guest needs and preferences.
• Maintain high standards of cleanliness and hygiene throughout the spa and treatment areas.

Guest Experience:

• Greet and welcome guests in a professional and friendly manner.
• Conduct consultations to understand guest requirements and provide recommendations.
• Ensure guest comfort and satisfaction throughout their spa experience.
• Address and resolve any guest concerns or complaints promptly and effectively.

Operational Excellence:

• Prepare treatment rooms and ensure they are well-stocked, organized, and inviting.
• Maintain accurate records of treatments provided and inventory used.
• Follow all safety and sanitation policies when handling products and equipment.
• Assist in the promotion of spa services and retail products to enhance revenue.

Team Collaboration:

• Work collaboratively with other spa staff to ensure smooth operations.
• Participate in regular training sessions and team meetings.
• Support spa management in maintaining a positive and productive work environment.

Professional Development:

• Stay updated with the latest trends and advancements in spa therapies and wellness practices.
• Pursue continuous education and certifications as required.

Qualifications

• Certification in massage therapy and/or aesthetics from a recognized institution.
• Minimum of 2 years of experience as a Spa Therapist in a luxury hotel or spa environment.
• Proficiency in various spa treatments including Swedish, deep tissue, hot stone massage, facials, and body treatments.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and attention to detail.
• Ability to maintain professionalism and composure under pressure.
• Knowledge of health and safety regulations related to spa services.

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Job Description

Outlet Operation

• Assist F&B Manager in set up of the outlets.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.
• Ensure that health, safety and security procedures are in place in the outlet.
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required.

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic.
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Qualifications

• Diploma in Food & Beverage or related field
• Minimum 2 years experience in a similar position
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

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Job Description

Are you someone with a passion for excellence and a flair for exceptional hospitality? Novotel Nairobi Westlands invites you to elevate your career journey by gaining experience with us.

As the new Bar Manager you will:

• Be part of our pre-opening team in this amazing project from the very beginning, with opportunity to use your experience and skills and also gain new one.
• Recruit, manage, train, develop and inspire a team of hospitality superstars
• Inspire and lead our bar team to deliver personalised service that exceeds expectations, ensuring each guest enjoys a unique and memorable experience.
• Curate and continually evolve an innovative cocktail menu that reflects the seasonal inspiration.
• Oversee precise inventory management, optimising efficiency in ordering and stock control.
• Mentor and cultivate the skills of our bar team, fostering their growth in both mixology expertise and the art of impeccable customer service.
• Collaborate with the Food & Beverage Manager to achieve collective goals of revenue growth and sustained profitability.
• Liaise with the marketing team to promote the bar.
• Empower the team to animate the food & beverage experience.
• Be knowledgeable of and operate within appropriate restaurant and hotel liquor licensing guidelines, house management policies & food safety standards.
• Establish procedures, processes and accurate information that support key financial objectives, manage department budgets and keep accurate records.

Qualifications

• Diploma in Food & Beverage or related field.
• Minimum of 3 years’ experience in hotel bar environment.
• Experience as a team leader.
• Strong wine, beer and cocktail knowledge.
• Knowledge of the market and current trends.
• Passion for this job, proactivity, thinking out of the box.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

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Job Description

Do you enjoy creating a memorable guest experience?  Join our team today as a Bar Supervisor.

As our next Bar Supervisor, you will:

• Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• To ensure that all responsible service of alcohol procedures are practiced at all times 
• Monitor & maintain a beverage cost as per budget
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Completes the Bar daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Handles all guest complaints immediately, courteously and satisfactorily
• Assists with conducting performance appraisals of team members as instructed
• Other duties as may be prescribed from time to time due to operational needs

Qualifications

• Diploma in Food & Beverage or related field
• Minimum 1 year experience in Bar supervision.
• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example