Team Leader -Account Opening (Faulu MFB) at Old Mutual Kenya

Job Description

• Ensure KYC Policy, ALM Account review, process and controls in account opening are implemented in line with overall operations policy and prudential guidelines
• Oversee receiving and sorting all customer documents received against the submission tracking form. and ensuring that they are processed within the applicable Service Level Agreements (SLAs).
• Ensure all Account opening documents are counter checked and relevant documents are attached, and the required parties have approved.
• Ensure all accounts being opened observe AML guidelines
• Ensure all new accounts are KYC compliant.
• Facilitate the sending of search requests and sharing of the report with the Branches.
• Ensure timely feedback concerning any account opening    enquiries and resolution of issues.
• Ensure compliance to operational policies and procedures.
• Oversee filing of all original source documents and all designated periodic reports.
• Performing any other duties as assigned by the immediate Supervisor from time to time.
• To manage staff leave in accordance to the leave policy guidelines.
• Offer leadership and guidance to the account opening services team
• Manage, motivate and train staff to ensure productivity is optimized and level of staff competency is continuously upgraded.

Minimum Qualification 

• Bachelor’s degree/Diploma in a business-related field
• Over 3 years’ experience in Operations 
• Strong communication and negotiation skills with the ability to network.
• Experience in all aspects of Customer Service and banking processes 

Competencies Required

• Good interpersonal skills. 
• Ability to communicate effectively. 
• A team player 
• Pleasant disposition 
• Willing to learn, a fast learner preferred. 
• Ability to work independently or with minimal supervision. 

Closing Date

30th June 2023