Technical Services Manager at KCB Bank Kenya

The Position:

The Technical Services Manager will be responsible for maintaining an efficient card management system, provide operational assistance and guidance to the card center team, ensure compliance of the payment associations, maintain Security and efficiency various POS, PINPADS, E-Commerce Platforms.

Key Responsibilities:

• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users administration.
• Work on Point of Sales Estate Systems.
• Train E-commerce Merchants on business/technical operations, card payment systems and risk Management aspects.
• Overseeing E-commerce configuration and merchant data updates done in the merchant management System.
• Integrate E-commerce merchant’s websites with bank’s payment gateway and providing technical guidance.
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Engagement in E-commerce Merchants Settlements Processing and E-commerce Acquired Disputes.
• Responsible for Maintaining Card infrastructure and SLAs with card vendors together with third party Systems Providers.
• Keep track of systems and user related issues and attend to them promptly as per approved SLAs and OLAs.
• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and all other interfaced system.
• Perform system upgrades and apply system patches promptly received from system vendors.
• Enforcing Compliance to CBK and Card Associations standards i.e. Visa & MasterCard.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Continual Service Improvement by recommending and implementing upgrades or changes to the E-Commerce solutions for increased performance, security, or business benefits.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science, Mathematics, or related field.
• 4 years Technology experience with at least 3 years’ experience in IT Administration and Banking Operations.
• Experience POS, E-Commerce, Mobile and Internet Technologies is desired.
• Experience in Linux, windows and DB Administration is desired.
• Strong interpersonal and communication skills.