Job Openings at KCB Bank

The Position:

Reporting to the Branch Manager, the sales representatives will be responsible for acquisition of new business within the assigned Sales locations. The position is on contract terms for a period of 12 months.

This challenging opportunity to contribute to the growth of our business will involve the following:

• Deliver set sales targets in asset and liability for KCB Bank.
• Provide excellent customer service.
• Participate in product campaigns to ensure product information is readily available to customers.
• Conduct door-to-door direct selling
• Seek customer feedback on bank products.
• Provide regular sales reports.

Qualifications and Experience:

For the above position, the successful applicants should:

• Be a recent graduate from a recognized university.
• Have a minimum Mean Grade of C+ in K.C.S.E with a C+ in Mathematics and English.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Have the ability to meet stringent targets within defined deadlines.
• Experience in sales or client relationship management will be an added advantage.

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The Position:

The Technical Services Manager will be responsible for maintaining an efficient card management system, provide operational assistance and guidance to the card center team, ensure compliance of the payment associations, maintain Security and efficiency various POS, PINPADS, E-Commerce Platforms.

Key Responsibilities:

• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users administration.
• Work on Point of Sales Estate Systems.
• Train E-commerce Merchants on business/technical operations, card payment systems and risk Management aspects.
• Overseeing E-commerce configuration and merchant data updates done in the merchant management System.
• Integrate E-commerce merchant’s websites with bank’s payment gateway and providing technical guidance.
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Engagement in E-commerce Merchants Settlements Processing and E-commerce Acquired Disputes.
• Responsible for Maintaining Card infrastructure and SLAs with card vendors together with third party Systems Providers.
• Keep track of systems and user related issues and attend to them promptly as per approved SLAs and OLAs.
• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and all other interfaced system.
• Perform system upgrades and apply system patches promptly received from system vendors.
• Enforcing Compliance to CBK and Card Associations standards i.e. Visa & MasterCard.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Continual Service Improvement by recommending and implementing upgrades or changes to the E-Commerce solutions for increased performance, security, or business benefits.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology, Computer Science, Mathematics, or related field.
• 4 years Technology experience with at least 3 years’ experience in IT Administration and Banking Operations.
• Experience POS, E-Commerce, Mobile and Internet Technologies is desired.
• Experience in Linux, windows and DB Administration is desired.
• Strong interpersonal and communication skills.

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The Position:

The Forensic Investigator will report to the Senior Manager, Forensic Services Investigations and will be responsible for the prevention, detection, and response to fraud risk in KCB Bank Group.

Key Responsibilities:

• Implement fraud prevention strategies.
• Implement detective mechanisms against fraud schemes.
• Carry out fraud risk assessments.
• Carry out forensic and fraud investigations.
• Prepare forensic and fraud investigation reports.
• Update the fraud database from time to time.
• Enhance business wide fraud awareness.
• Collect and collate fraud intelligence and appropriately disseminate to the business.
• Undertake special preventive, detective and investigative assignments as required by the business.
• Report fraud cases to relevant law enforcement agencies for necessary action, provide prosecutorial support and attend court cases as advisable.
• Monitor industry fraud trends with a view to advising the business appropriately.

The Person:

For the above position, the successful applicant should have the following:

• Degree from a University recognized by CUE in preferably Computer Science, Finance, Business, Banking, Law, Criminal Justice Studies, or a relevant field. MBA degree will be an added advantage.
• Professional qualification in CFE / CISA / CISM or other relevant certification is an added advantage.
• Minimum of 5 years’ experience covering Fraud Detection, Prevention, and Investigations.
• At least 3 years’ experience using Analytics techniques and tools (Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees, etc.)
• Familiarity with wide array of Fraud Analysis tools, applications, and solutions
• Advanced knowledge of Banking Operations and its Business functions
• Leadership competencies in Operational Decision making and Strategic Planning
• Good management skills including organizational, presentation & communication, writing, and problem-solving skills.
• Demonstrated high integrity.